We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
Package collected and delivered without a hitch.
18/05/25 by Alistair
So easy to use not expensive will certainly use again
18/05/25 by Mrs Tina Spilane
A Painless Process
18/05/25 by BRIAN BUCKMAN
Asked for the weight and size of parcel no mention of volumetric weight. Paid for the parcel to be shipped to receive an email stating that the weight was wrong by 28kg. Roof spoiler weighed 1.80kg and 2 plastic light covers under 1k and a badge again under 1k. Paid for 5kg. To be told the volumetric weight due to size of parcel should be used but no option when I was putting in for quote.
18/05/25 by Nial Sketchley
**** show. Charge applied by parcelforce sland parcel monkey dont want to assist you with that. Happy to take your money but nothing for you.
18/05/25 by Colin Jessimer
Made everything simple and easy to understand. Price seemed better too
18/05/25 by Customer
Brilliant service!
18/05/25 by Customer
I sent a parcel to my son in Canada from UK - it was collected from my home and delivered to his in a couple of days. I am impressed with your excellent service and will definitely use again.
17/05/25 by Barbara Nicholls
Parcel delivered on time for reasonable fee. No problems.
17/05/25 by Peter
I booked a delivery via parcel monkey for a chest of draws. The draws were delivered by UPS. They had been dropped from height repeatedly by UPS. The UPS delivery driver acknowledged he had dropped the item and admitted this even taking photos on his iPad and admitting liability on my doorstep. Parcel monkey have refused to resolve. I’m now in total over £280 out of pocket and have a now have a useless chest of draws. I’ve been in business myself for many years and i have to say this is one of the poorest customer service experiences I’ve had. The draws have clearly been dropped from height. Support staff at survey monkey have shown zero understanding, not even attempting to understand the situation. Truly awful customer experience. I would never use again out of principle. I will only use premium courier services in the future following this experience. Given UPS admitted liability on delivery I expect them and survey monkey to reimburse the full cost of the damages.
17/05/25 by Jason Elliott
Drawn-Out, Stressful, and Unprofessional – Still Awaiting Final Resolution My experience with Parcel Monkey over a lost shipment has been nothing short of exhausting. After insuring an Apple iPad Pro for £860, it was lost in transit. Despite fully declaring the item (“APPLE 11" iPadPro MVV83NF/A”) and receiving no warnings from their system, Parcel Monkey initially denied the claim—citing the “Restricted Items List” and conveniently ignoring their own Clause 8.1, which states they are only exempt if such items are submitted without their knowledge. They then tried to blame me for "poor declaration," claiming I only listed it as “Apple 11.” I had to provide screenshots and a commercial invoice to prove otherwise—evidence I fortunately saved because my laptop battery was low at the time of booking. After over a month of back and forth, countless emails, and an unhelpful chat session, I finally received an email saying my claim had been approved in full. Relief? Not quite. The next day, I received another email saying the case was still pending and they were waiting for information from the carrier. How can a claim be approved and still "under review"? I’m told to be patient, yet Parcel Monkey continues to dodge responsibility and send conflicting updates. I’m beyond frustrated. My contract is with Parcel Monkey, not their courier, and any further delay will result in legal action. I’ve held off leaving more reviews, but customers deserve to know what they may face. Proceed with caution.
16/05/25 by Rotimi Carew
EASY PROCESS ON WEBSITE, COLLECTED ON TIME ALL GREAT
16/05/25 by ADRIAN MEE
Easy-to-use platform giving access to quotes from different carrier providers. I found exactly what I needed, with the collection just on time.
16/05/25 by Carol
turned up on time, very friendly and helpful driver, highly recommended.
16/05/25 by JJEREMY
Everything completed on time, as agreed. Excellent tracking.
16/05/25 by STEVE H
The main thing for me is that the parcel arrived safely. It was a couple of days later than I thought so I was temporarily a bit worried. It was difficult for me to print out the label.
16/05/25 by Julia Ponsonby
Easy to use and provides a platform for find the service to suit you.
15/05/25 by Mr Michael Naji
Picked up on time and delivered as expected. No problems.
15/05/25 by David Silsby
Easy to use. Fine system.
15/05/25 by Mr Peter Dickson
Thanks. It was very straightforward.
15/05/25 by brooks
Nearly got it right and so close to a 5 star. Let down on the final stage “ item delivered and signed for by ‘over the back gate’ “ I’m afraid they don’t live at my address, I’ve never heard of them. I stated that the value of the item was £300 and was electronic, it was then dropped over the back gate, the gate somehow then signed for it, unbelievable!!!
15/05/25 by Craig postlethwaite
Parcel monkey, my travelling boxes have not been find, looking forward to hear my parcel and deliver it or return it back to my in good condition, why on earth will your driver picked up purple travelling box and now no where to be fond , when to delivered dirty brown packing box. Get me my box.
15/05/25 by AbimbolaOlajire
A purple travelling bag was picked from my house at Holyhead, by your driver but a wrong brown paper box was delivered, l have been chatting your customer care. Till today l haven’t see my travelling box. This is so so bad . I will appreciate it if my travelling box is find and deliver .
15/05/25 by AbimbolaOlajire
So easy to use and gave me a price better than if I used the same companies website.
15/05/25 by Customer
Just so easy to organise pick up without having to drag a big parcel anywhere!
14/05/25 by David Ferguson
Very clear and easy to follow website offering fast delivery at a good price.
14/05/25 by Alyn Williams
could have got this cheaper thru E Bay
14/05/25 by Customer Bob Skinner
Be aware guys. If I could give less than one star review Ill do I used this company to send the parcels from East midland to Scotland. This is more than 10 days the parcel not arrived and always we get email. Does the parcels being returned to the sender? I am sender and I never had this parcels back I tried to call contact customer service. They have only one automated service, phone number and live chat. Ive spoke to them more than one time. The way react can show. They dont care at all by the time Im writing this comment I have not received my parcels back and the customer asking for the parcels Therefore, I had a terrible experience with the monkey parcels company So please the mistake I have done. You guys dont do it. Dont use this service
14/05/25 by Bakhtiar ahmed
Efficiency pick up no issues
14/05/25 by Marc Colborne
Easy to use….Gave me a great choice of ways to get my parcel delivered.
And it worked!
The parcel was delivered on time without any issue.
14/05/25 by E French
Very difficult to make contact with them, the online chat has limited use.
14/05/25 by Jane Brabham
Fast delivery. Excellent tracking service
14/05/25 by Mum
Really easy to use gives you a choice of couriers with Ratings and prices to choose from and option to add insurance for valuable items parcel collected and delivered to me within 2 days really pleased
14/05/25 by Mr Intikhab Shah
Parcel still has not been delivered after 14 days. Not impressed !
14/05/25 by Customer
Easy to arrange and great value
13/05/25 by Michael Heaton
VFM, no fuss, easy to use, great service, on time.
13/05/25 by Mark Bailey
Fast efficient and Friendly driver
13/05/25 by Gerry Hannah
Very good. Easy to calculate parcel cost and select delivery company. Definitely presented the most reasonable collection/ postage fees.
13/05/25 by Lissap
I booked a ParcelForce delivery to Hong Kong which was advertised at 3 days but actually took 6 creating significant problems due to the lateness of crucial documentation. When i contacted Parcelforce they at first said they couldnt talk to me because it had been booked thru a third party and then said it wasnt their issue as they had got it to Hong Kong and it was now in the hands of a local third party. Buyer beware
13/05/25 by AK W. London
Always an economical , reliable and convenient service. Very happy
13/05/25 by customer
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