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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,820 reviews.
Smooth easy process! No hiccups picked up and arrived as directed.
17/02/24 by Kristina Redman
Good website. Easy to use. Good efficient service with reasonable prices
17/02/24 by Gareth
All good great service ????
17/02/24 by Jane Russell
Easy drop-off (but shop did not know which day it would be collected). Easy customs forms for completion (codes not needed).
17/02/24 by Chris Jolley
Fast delivery. No damage to box. Reasonable price. Convenient pick up.
17/02/24 by Janene John
Simple and quick!
16/02/24 by Customer
Very efficient!
16/02/24 by Ces
Easy to do with all customs documents generated automatically.
16/02/24 by Customer
Very good all round will use again!
16/02/24 by christopher wainwright
V good. Service
16/02/24 by David Allen
it was easy to access and helpful in finding the codes you needs for the tariffs abroad
16/02/24 by JW
Always helpful even when things are difficult with customs and delivery.
16/02/24 by Oliver Rogers - Rogers Space Heaters
We booked global prority. Parcel picked up on 8th Feb but as of today 16th not delivered. Please advise
16/02/24 by Graham M Morley
Great price, quick delivery.
16/02/24 by Leanne Spikesman
Parcel arrived in pieces. Very poor service. Wont be using UPS again. Very disappointed.
15/02/24 by Alison Campbell
I have still not got confirmation that the product has been delivered a week later (national delivery)
15/02/24 by Customer
Second time using Parcel Monkey. Very easy process and straightforward. Good choice in terms of budget as well. My choice was FedEx based on the time it would take. It ended up taking a little but longer but within the range I had set for myself.
15/02/24 by Shamiha
I’m writing this because in the past 2 months I’ve been battling to get a resolution for a parcel I sent on the 6th of December 2024. As I’m writing this I still have not received a refund and compensation for the huge inconvenience this has caused me. Just to sum up, I sent a parcel to Italy using PARCELMONKEY (the delivery company I picked was UPS). As per guarantee the parcel should have been delivered in a max of 5 to 7 days. Which would have fall into the date I would have travelled to Italy for business and holiday. The parcel contained sample of supplements (12 to be precise) and a pair of Timberland leather shoes. The estimated value was around £700 which was listed in the Invoice I printed and attached to the parcel. From the 12th of December I spent countless hours with your customer service and UPS to trace the parcel. The parcel was nowhere to be found and they started an investigation so I repurchase all the content while I was in Italy and kept chasing for a refund and compensation for the service I did not get. On the 4th of January I received a message saying that they found a parcel but they were not sure if was mine. So I’ve been asked to provide pictures of the parcel the invoice and the address. Which I did and I’ve replied saying that I was not longer at that location and the content had no use to me anymore as I repurchased everything. I also wrote in multiple occasion that I would accept a return to my address in uk at not extra costs and no other location as I was there for business and vacation. UPS attempted to deliver the parcel in Italy and of course it was refused because I was not there anymore. I asked multiple time to get a clear understanding of what to do, who to get in contact with to resolve the issue and not clear answer was given. I asked to be contacted or receive contact information regarding this matter, but all my messages did not give me any clear answer. The last message I received is saying literally “is it fine with you if we abandon the parcel?” In addition I sent a letter to the headoffice and still waiting for an answer I really dont understand this
15/02/24 by Lorena Furlanetto
Easy to compare and book
15/02/24 by Customer
Easy to use and no complications.
15/02/24 by John Reid
Very good service - Courier was very efficient and great communication
Would definitely recommend
15/02/24 by JB
Tracking stated that Every had collected my parcel when it hadnt. When I tried to resolve the issue the chatbot wasnt working and I couldnt get hold of anyone on the phone. So I used Royal Mail and have had to pay twice for postage. Rubbish.
15/02/24 by Georgia Butler
Easy to book. Fast delivery. Great service.
15/02/24 by jane
Found the whole process quick and easy and good value too
15/02/24 by Craig Kelly
Fast efficient service. Will use again
15/02/24 by Mr Unhappy
Really straightforward service and fast delivery.
14/02/24 by Rachel
Excellent service
14/02/24 by Rizwan
Fast and prompt. Great price
14/02/24 by Jason Walsh
Incompetent support, worst choice ever to send internationally. Do not use if you value your time and money.
14/02/24 by Adrian Sonu
Easy and quick
14/02/24 by Erica Curtis
When I first used your service, I did not appreciate that I needed to print out an address label. The sebsite did not tell me this. So the collection location would not accept the package. I tried using your service again, but my email and password were not accepted. This has been very frustrating.
14/02/24 by Mr Mark Leonard Hardinge
Simple, Easy & got the job done.
5 star outfit
14/02/24 by Mr. Avril Kelsey Duckworth
The professionalism of the operator, his skill and knowledge stood out, and his understanding and patience with me was greatly appreciated.
14/02/24 by Mr james waddington
Easy to use,clear instructions cheapest quotes
14/02/24 by Michael Tart
Paid FedEx for 24 hour delivery and it took 4 days. Will not use again.
14/02/24 by Vincent Clarkson
Do not use parcel monkey I got charged £167 for delivery of a footstool all because the cardboard box wasn’t tucked into it. First of all I weighed it and measured it so the total came to £44 then once it was delivered they took a further £124 from my bank account. Their respond was the cupboard box/packaging wasn’t tucked in and that’s why I was charged an extra £124, This was my food shopping money for my children that had been taken from my bank account basically left me with £31 to feed myself and 4 children for a whole month, Please Please stay clear of this company. And use an independent parcel company do not go third party with parcel monkey. If we can not resolve this between ourselves parcel monkey I will take this further to trading standards also the newspapers also social media.
14/02/24 by LYNSEY
Great service,
14/02/24 by Doug Pountain
Excellent service, Parcel was delivered on the day they said it would.
14/02/24 by Christopher Ritchie
The website was simple and quick to navigate. The order was processed straight away. The collection and delivery were completed with 24 hours and at a most competitive rate.Faultless
Cotez
14/02/24 by Customer John C
Real "Monkeys" with the parcel. Courier lost my personal items and they were asking me to provide the recipe of purchase to even get a refund. F@ck you very much dear monkeys
14/02/24 by Gytis Jonatis
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