We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,617 reviews.
Never had any problems with you
27/03/26 by pauline burden
Great quick service will use again now with all my packages
27/03/26 by Mark
Delivered on time
27/03/26 by PATTINSON
Cheaper than going to the post office.
Gets you the best rates from reputable companies.
Fast and easy to use
I did try using Parcel Force directly and it was a nightmare.
27/03/26 by Carol Wilson
Delivery as promised on time.
Good price
27/03/26 by Mark
Quick service
27/03/26 by john beck
Absolutely awful. Perhaps mention for your international packages, duties are involved. Going directly through evri is exactly the same price including duties.
26/03/26 by Azul
Collected on time...delivered on time to Northern Ireland....excellent service
26/03/26 by W E Dunn
Worked very well, i haven’t used before
26/03/26 by Lynda Proctor
Swift efficient and great service.
26/03/26 by greenwaymac
Picked up on time and delivered when expected, as expected
26/03/26 by David Bussell
On time great service
26/03/26 by John Perks
i paid £65.00 for a parcel to be delivered to San Fransisco on Dec 22 2026, This was not delivered and returned to me in the uk in February 2026, Subsequently I flew to San Fransisco later in February and had to carry the parcel as hand luggage. Cant say I was over impressed. Still I come back to you today to send a parcel within the UK.
26/03/26 by EILEEN HAYTONCustomer
I have been using them for a long time, but it’s been nearly a month they couldn’t find my missing parcel by DPD. It’s really disappointing, extremely poor and unprofessional customer service.
26/03/26 by M H Khan
No problem. Booked it for collection. Collected and delivered as agreed
25/03/26 by William Strain
EASY TO ARRANGE. GOOD CHOICE OF COURIERS. DELIVERED WITHIN THE TIME FRAME.
25/03/26 by JAMES
From website to delivery was seamless as usual and price comparison second to none.
25/03/26 by Gerry
Excellent service
25/03/26 by Mrs Wendy Bates
Good but space given for "instructions to courier" is a huge box to write in but youre only allowed about 24 characters. Mad. You try to write anything helpful with that limit, pointless even offering the option.
25/03/26 by Stephen de Saulles
It was easy to book a courier and the item was delivered on time, no problems.
Will book through Parcel Monkey again.
25/03/26 by Chris Potter
Easy to use, great range of couriers to choose from. So simple yet so effective
25/03/26 by Owen W
The second attempt to deliver was timely.
25/03/26 by vivian Ibekwe
excellent !
25/03/26 by Francesco Maroso
Easy to arrange. Collected on time and delivered the next day.
Id tried to have this parcel collected and delivered by another company and had numerous issues.
25/03/26 by Philip Sephton
Great service from start to finish
24/03/26 by Brandon Forster
Quick and easy
24/03/26 by Lorraine Puxty
Reliable and prmpt
24/03/26 by john
Mafe Cruz was great and helped me out tremendously with my queries
24/03/26 by B x
Easy to use and quick process!
24/03/26 by Bod
Easy to use, great choices and prices! I’d absolutely recommend this service!
24/03/26 by Etienne
Perfect service
23/03/26 by customer
Quick and easy delivery service. Many thanks
23/03/26 by Louise Woodward
service is very good but price get very expensive then before when you ship outside a country
23/03/26 by M Adel
It was a time critical last minute delivery due to our son making a surprise very quick stop off at home before being deployed to war so we are very grateful that we managed to get it to him before he ships off so thank you for being reliable!!!
22/03/26 by Jacob Bester
Excellent service
22/03/26 by shazla
Best service
22/03/26 by Stephen Gibson
First time user surprised how smooth everything was great service very good price fast delivery with full tracking details
21/03/26 by Mrs Susan Lane
Two parcels dropped off pm on Monday; one delivered Friday - the others still at the hub four days later. The one delivered arrived somewhat the worse for wear, but my packing may not have been robust enough. Id use Evri again but will pack with belt and braces next time !
20/03/26 by Tony Venning
Great service and easy to book in
20/03/26 by Gary Walker
Prompt delivery and on time
20/03/26 by martyn how
