We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,575 reviews.
Goods not picked up. Couriers workand can pick up till 1900. Patcel Monkey closes at 1700 by which time theres no chance anyway of chasing a courier. If someone now comes Ill retract this statement.
27/10/25 by VINTAGE CRATES
It was the cheapest for what I was sending, it was collected from my home and delivered next day,this was fantastic service will use again
27/10/25 by mr g w eales
Easy to use and reliable
27/10/25 by Mo
When sending to China FedEx are efficient and reasonable cost
27/10/25 by Keith Fisher
Easy ordering process, great prices and parceles always arrive on time, couldnt ask for more
27/10/25 by Stephen Iles
Mostly good, but frustrating that in the address areas you can’t put special symbols like - or /. That caused a lot of problems with collection and delivery
27/10/25 by Dougal and mum
poilite and helpful
27/10/25 by Kieran Daly
Excellent service. Parcel delivered on time and without incident
27/10/25 by A.Harris
Very pleased with everything, thank you
27/10/25 by Eric Parsons
The service is awful, my package was returned, without any notice it had arrived or any documentation to collect. I will not ever use the service again.
26/10/25 by Gita Adams
Ease of use. Price and selectuin of carriers
26/10/25 by Roderic Wood
Easy service to use, straightforward for international shipping, and the prices are good. No issues for me
26/10/25 by Adam Greenhill
Very dissatisfied and frustrated with this company. Sent a parcel to Ireland and measured all the dimensions correctly. Parcel monkey have just sent an email saying I have to pay extra due to wrong dimensions. An absolute insult and definitely done to retrieve extra money. DO NOT BOTHER TO BOOK WITH THEM. Pay the extra and use another company. I will definitely not be using them again.
25/10/25 by Terri
Very pleased with service
25/10/25 by Customer
The service is easy and reliable. Information given is clear and reliable.
25/10/25 by Janet Obi
Excellent no issues all went very well using Parcelforce
25/10/25 by Jo
Item was never collected, but charged. Complained but the admin team were no help, said I had to pay again,I now avoid using them.
24/10/25 by Graham
Awful service not enough effort to resolve issues with package
24/10/25 by Sally Moody
Very easy to book, parcel was collected as planned and delivered as planned. I like being able to book online without needing for someone to call me to quote.
Will use again
24/10/25 by Customer
super easy to use
24/10/25 by Cah
Arrived on time to pick up and delivered on time. Only criticism is the driver having to move a big 27kg box on his own. Clearly doesnt affect the service but shocked that its expected of him.
24/10/25 by SF
you did marvelously well. thank you
24/10/25 by ayo
Prompt collection as requested
23/10/25 by Reena
It was an easy process and the carrier I chose was good and price to get a very large package to US was pretty reasonable. The driver turned up nice and early happily.
23/10/25 by Jill
My parcel has been lost in the system for 1.5 months now. I tried to claim on the insurance they sold me as part of sending the parcel but are now just asking me to wait some more! I cant actually believe that theyre not honoring the insurance Ive bought for this exact circumstance. Ive used parcel monkey before and it was always fine but I guess now that theyve merged with Yodel theyre not the company they used to be.
23/10/25 by Fane Fonseka
Would have been useful to receive email about payment that was due in country! I had to be promoted by the recipient that it needed paying!
23/10/25 by D Brown
Nearly £100 collection through DX and got collected 5 days later than scheduled.
23/10/25 by Charlie
great service and great price
22/10/25 by Linda Gill
I’ve used parcel monkey twice and never an issue. Got the best price for collection and delivery for my items and with delivery times spot on. Very happy to use for repeat deliveries.
22/10/25 by Ciara Murphy
Karla was helpful and skilled, parcel monkey helped book me a parcel collection and there online chat service solved any queries.
22/10/25 by Rebeka Refaeli
Great service very helpful and easy to use
22/10/25 by mark pell
Mafe Cruz was very helpful
22/10/25 by Amber Gordon
Update (22nd October 2025): Unfortunately, despite multiple assurances from Parcel Monkey that the parcel would be collected, no driver attended again yesterday. This marks several failed collection attempts in a row, each time with promises that were not fulfilled. I have repeatedly contacted Parcel Monkey for clarification and resolution, but so far the situation remains unresolved — the parcel is still sitting uncollected. The level of service and communication continues to be very disappointing, especially given the time and inconvenience caused. I sincerely hope this matter will finally be addressed promptly and that Parcel Monkey takes meaningful steps to improve reliability and accountability in their collection process.
22/10/25 by Jerin Thomas
I have used parcel monkey on several occasions and I’ve always had a good service, with parcels being delivered and received promptly and with a good price comparison offered.
I will continue to use them.
22/10/25 by Mrs S
Lost my parcel and did nothing to sort it . Sent same thing with other companies never had a problem. Useless
22/10/25 by spencer
booked with parcelforce via parcelmonkey at a price that seemed to be greatly discounted. parcel picked up and dropped off on time.
22/10/25 by Mr Guy Pearson
all well with delivery
21/10/25 by MelvynMason
I needed to cancel my order sd I realised I had quoted an incorrect weight.. Marthee in particular very quickly solved my problem by cancelling my order at my request.
21/10/25 by Mrs Wiggins
I needed to cancel my order as I realised I had quoted an incorrect weight.. Marthee in particular very quickly solved my problem by cancelling my order at my request.
21/10/25 by Mrs Wiggins
It wasn’t picked up on the promised date so was a day late. Apart from that the service was straightforward.
21/10/25 by Gwen Stone
