We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,354 reviews.
A parcel i sent arrived at the customer damaged. The claims process for the insurance cover has been going on now for over a month. I sent pictures , copy of invoice etc. but they keep responding asking for the same thing. Totally ignoring everything i say. They are either stupid or deliberately trying to avoid compensating. Never use these cowboy traders, every other courier service i have used for my deliveries have been far more trustworthy. Not worth the small saving by booking through these *****s.
03/01/25 by Kevin B
Very good communciation and easy to use website
03/01/25 by no name
Picked up on time. Really nice delivery driver. Shipped safely and on time to destinay
03/01/25 by Mary Gower
Very easy to do and explained how should be sent as i was sending to Dubai. Easy drop off point.
Arrived quickly and without issues.
Very happy and would highly recommend.
Many thanks
L.RM
03/01/25 by Lorraine oteo Garcia
it worked really well, the parcel was picked up and delivered with no issues. I will use Parcel Monkey for the next parcel pick-up
03/01/25 by MGH
A good web site.
As usual all their instructions worked well. Its based upon giving you a choice of reliable carriers with the alternative options attached to each carrier.
Every aspect of the site works well.
Highly recommended
02/01/25 by John Prendiville
Thanks
east figure how to post heavy parcel last minute
great price
Fed ex a little difficult
Went to several points before parcel was accepted
the points are not aware they can scan the qr code it seems
So parcel missed the deadline to get it in on time but learning curve
thanks
many thanks
02/01/25 by MB
Easy purchase
02/01/25 by Desmond Fisher
It was so efficient and simple. The parcel arrived on time. Thank you
02/01/25 by David Guy
So easy and quick!! Great
02/01/25 by Phil
Worked well, drop location was close by. Packeage delivered UK to USA on time.
02/01/25 by William
Easy to use. Simple to book in shipping. Gives a great range of shipping options etc. Has the ability to print labels at our local shop.
02/01/25 by Mark
I sent a gift via fedex through parcel monkey, amazing service! It arrived the next day and it was Christmas time. Will definitely use again, brilliant service.
02/01/25 by Alison Newton
Avoid this company! I paid for 24 hour delivery, and the courier used through parcel monkey still hasnt collected the item - I have been told it will be 4 days until it is collected! This is extremely late. I had to reimburse the buyer of the item and Parcel Monkey state there is no compensation for late collection. AVOID AVOID AVOID
02/01/25 by Luke
I now use parcel monkey to send parcels to my daughters family in Pennsylvania…Really easy to book and fill in all the customs paperwork tracking is excellent and using the drop off option my parcel arrives easily in 3 days !
02/01/25 by JenW
I didnt get the address label and had to chase it the following day.
01/01/25 by David
Simple and easy to use!
01/01/25 by M
So quick and easy to arrange and was delivered super quick with no fuss.
01/01/25 by Customer
Looking at pricing and booking a parcel was really easy using the Web site
01/01/25 by Fiona
Item has not been delivered until date, this item was sent since the 19/12/2024 costumer is not happy and uncertified I rate this delivery service 0 out of 5
01/01/25 by Customer
Sourced best price online, booking relatively easy, parcel was able to be tracked along the way right through to arrival at my daughter’s condo in Canada, and, it arrived on time.
31/12/24 by Traveller
It was delivered exactly when it was supposed to be delivered which is as it should be!
31/12/24 by Teresaweezer
Cs not reply ! My parcel not collect
31/12/24 by Customer
It got there on time a great service
31/12/24 by James BigginsCustomer
Service was 5****
31/12/24 by Karen
Great price and choices. I did not expect the service was so fast in such as low price by dpd. It was collected on Dec 27 from London and reach me at HK on Dec 30. Amazing.
31/12/24 by Joseph Lin
Excellent 24 hour service with what was a very short timeframe to book to secure a collection next day and was extremely impressed with the speedy collection and delivery process. I have used this company before and found the booking process to find the best delivery options and prices far easier and flexible than other companies, Highly recommend.
31/12/24 by Jackie Flynn
Have used this company several years and usually only minor issues or delays, so no real problems until this time. I had written the recipient address on the box as well as using the label. Parcel was delivered mikes away to someone called Millie who apparently signed for it. Nope. The box was thrown in a BP garage and abandoned by the DX couriers. Damaged box but mist presents ok apart from a damaged and a missing item. Parcel m want an invoice for the damaged missing item.. I paid cash. So now what! Will use direct service in future.
31/12/24 by Sharon Kirton
First time using them after using a competitor for many years. First time and parcel lost, never delivered. Can never get hold of them to chase and evri fobbed me off for two weeks. Avoid
30/12/24 by Mark Harwood
All good except for customs in Italy requiring payment from my mother for a gift. Thanks to Brexit!
30/12/24 by Annalisa C
Oh dear this does not bode well. Parcel Monkey have asked me to rate their service, They havent picked it up yet. Neither have they confirmed when they will. Have given 1 star cos its Christmas after all.
30/12/24 by Geordie John
Everything went great
30/12/24 by neill pickering
Taken my money, not collected parcel. Still sat here.
30/12/24 by Kwok
I often use Parcel Monkey for European and Scandinavian packages, the prices are very competitive, if there are any problems Parcel Monkey are helpful in getting things sorted out.
30/12/24 by Oliver Rogers - Rogers Space Heaters
Posted parcel Royal Mail booked through Parcel Monkey Thursday 19th 24hr service...paid additional fee to guarantee on time delivery Mc to Brighton...didnt arrive until Monday late afternoon 23rd. I appreciate time of year delay however sent a parcel via post office standard charge no extras Royal Mail M/c to Cornwall at the same time and it arrived early morning of the 20th December... dont feel you should offer or charge for additional services/guarantees that you then dont meet. No contact as to why/what delay was or when to expect...
30/12/24 by customer sue shaw
very impreseed with the layout of the website which help customers make easy choices regarding what parecel companies to use very easily
30/12/24 by Customer
Parcel could not be delivered, no card or any information was given as to what to do next or where my parcel was being held. Eventually I managed to get it re delivered but in the meantime had to purchase some clothes for us all
30/12/24 by Thabib Khan
Ive sent 4 big boxes with these guys and theyve been brilliant. I did incorrectly under weigh the last one and contacted customer service quickly who were able to cancel that collection so I could do it again with the correct weight. They advised me to make sure I wasnt giving the UPS driver the canceled collection label details otherwise Id be charged the excess weight which I obviously didnt and used the newer labels. I did wait a couple of days for that refund which was no problem at all and was refunded in full. My correct labels were used and no problems getting to Miami.
I will continue to use them, they are great on shipping costs too.
30/12/24 by Matt Cole
Parcel not shown as it out for delivery 4 working days after drop off... Wont be delivered for another 4
29/12/24 by Rob C
My parcel to France has still not been delivered
29/12/24 by Caroline Temple Cox
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