We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,548 reviews.
It’s going to China, your a bit premature , it’s not arrived yet !!!!
15/07/25 by Mr David Chapman
Never even turned up Your service is a waste of time
15/07/25 by Customer
The process was quick and easy. The only little thing was I struggled to track my delivery but thats probably user error. Everything arrived promptly and largely unharmed. It was also much more affordable than alternative methods
15/07/25 by Amy H
Easy to book, clear choices &great rates. Sadly let down by final Evri delivery left on doorstep with no use of doorbell etc in clear view of road
15/07/25 by Gerry
she knew where when and how
and was very understanding
15/07/25 by Kev Tully
Collected parcel on time
15/07/25 by Mrs Davies
Terrible service. Paid for global priority service for the package to be delivered in 7 days. This is day 12 and the recipient is yet to receive the package. Customer service is non existent. I’m amazed at the audacity for asking for a review. Do not use!!!
15/07/25 by Alex
Picked up and delivered bang on time.
14/07/25 by Rev Buchanan
Very easy and great service
14/07/25 by d w
Fast and easy !
14/07/25 by Jan Tang
Easy to arrange,and a better price than going to Parcelforce direct.
14/07/25 by Vic
Hassle free postage
14/07/25 by Steve
Fast, easy, I am pleased with overall process and pricing
14/07/25 by Pete Z Dude
Picked up Tues in Uk in Alabama Usa by Thursday
14/07/25 by Anna Dakin
Great concept, easy to use but Parcel Monkey are being let down by the couriers. I have had so many of my goods delivered damaged it makes it pointless using them.
14/07/25 by Robin Bloor
Mafe Cruz was very quick to resolve my problem with the labels.
Thank you
14/07/25 by Samantha Robinson
Parcel was late AGAIN, no correspondence and no response to my enquiry
14/07/25 by MT
Timings were good
14/07/25 by Customer
Fast good all is fine
13/07/25 by Customer
Collection and delivery on time, easy online booking, reasonable cost.
13/07/25 by Barbara Nicholls
First class service and delivery
13/07/25 by Rosalind Lunow
You are always brilliant!
13/07/25 by b smith
Did what was required.
13/07/25 by Richard W
Very good and reliable service
13/07/25 by Carole coleman
I ordered a Fed ex parcel delivery, including drop off at a partners store and print the label there. I received an email attaching a bar code to be used and went to two parcel drop of stores. it could not be scanned at either, so I used royal mail click and collect instead, far easier and a reliable service.
12/07/25 by Julia Savage
The parcel was easy to book online, especially considering it was going abroad, Spain.
The charge was very reasonable in my opinion.
I was able to leave my parcel at the local post office at 1.30pm on a Friday and by 5.00pm Parcelforce had collected it and it was at their depot and transferred to the airport for export to Spain later that evening.
Including the weekend, my parcel was delivered within 5 days and I was able to track its whole journey.
Well done Parcel Monkey U.K. and Parcelforce and their Spanish delivery partner. I will certainly be using you again. Maurice
12/07/25 by MAURICE GOWLAND
Kept informed & to timings.
Parcel arrived in perfect condition.
12/07/25 by WENDY JOHNSON
I paid for next day delivery and it was delivered 72 hours later, so how did you do, terrible, I’ve had no direct updates apart from it’s delayed, no reason, nothing, if I used you again it would be an act of desperation
12/07/25 by Toni Young
The driver came with return labels which states on your Web sites to print I had to go to my place of work at 7 in morning because I dont have a printer but I think your driver s should have the labels like the guy who came to collect my parcel had he was very friendly and apologetic but his service was fab I would recommend you
12/07/25 by Julie Knill
Still no update on a missing parcel. The tracking hasn’t been updated since it said it was picked up on 26/6 and no response from company! I had insurance but no offer to reimburse!
11/07/25 by Claire Oliver
Our parcels were never picked up .
11/07/25 by Fiona
Did exactly what it said on the tin. Have recommended this business to many people.
11/07/25 by Graham.
Collected delivered as promised in good condition
11/07/25 by Heather Rogers
Terrible service, Ordered a 24hr service and the parcel was delivered a week later!! Package dropped into local post office on the Saturday expecting collection on Monday and delivery on Tuesday, no tracking details updated and raised a case on Thursday, updates provided on Friday and finally delivered Monday. But this was an acceptable service and within the companies T+Cs
11/07/25 by Customer
So easy to use and got me the best price options posting to the USA
11/07/25 by Richard Davison
I booked next day pickup at a hotel reception, a bicycle delivery from Newcastle to home in london. I had no printing facility. And left the bicycle ready packed with the hotel reception on a Friday. All was good. Better than good. Bike arrived after 4 days
11/07/25 by Alhady Yusof
Bit of an odd one this. I dont know when the company got my parcel as they didnt let me know they had it. So as for Parcel Monkey, I think I would have to say good job. They collected it as they said and delivered it at some point.
10/07/25 by Mr Munn
UPS from now one this company is gabrage
10/07/25 by TONIBONI
I posted a return parcel via the website taking the weight from the senders label of 27kg. Yesterday I got a letter from Parcel Monkey saying they had already taken an extra £52 from my bank account, with no prior warning, and in addition to the payment I had already made. The reason was the actual weight of the parcel didnt match. They said it was 10kg. So 17kg too light! I have tried to contact them to open a dispute and not heard anything from them. If it was overweight I could understand, but underweight?! Still trying to get them to respond. Wont use again as feel the original price they gave is just to get you to use them. They probably have no intention of really giving you that price and increase it with any excuse. Scam?
10/07/25 by Keith Logan
Excellent service.
10/07/25 by Graham Maughan
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