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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,829 reviews.
Very easy to use
26/02/24 by Keith Robinson
Recently booked through Parcel Monkey and had issue with delivery. Item sent was not accepted and returned. But as Parcel Monkey dont put the buyers return address on the label - it ends up back with them and not you. And as a result want to charge £7.50 admin and new postal charge. Think twice before booking and change the return address on your label or you will get stiffed
26/02/24 by paul roebuck
Booked and paid for my next day UPS pick up very easily. Service was efficient and simple to use
26/02/24 by Liz Hare
I leave a small note on my outside porch door asking for parcel delivery to be placed iside the porch. Evri delivery did leave my parcel inside the porch but then LEFT the door wide open for all to see and let in the rain etc .
26/02/24 by maurice eley
Reasonable priced and on time
26/02/24 by Customer
For two days in a row the courier couldnt collect the parcel. After the first failure I have contacted customer service, they ve told me it was going to be collected on the next working day. After the 2 failure Ive requested to switch to a drop off option, Ive requested to be contacted by phone, but nobody got in touch. On the 3rd day Ive checked the tracking and found out that the parcel was finally collected. I have to say that the courier service is very poor and communication from customer service also poor. Such delays have caused distress to me and the person how had to send me the parcel. Now we are on the 5th working day since i have paid for the collection service and according to the tracking, the parcel has not made any progress. So far i am very disappointed.
26/02/24 by Daniel
The parcel was collected a day late. A few days afterwards, my Paypal account was debited with a charge of £3.00 over and above the agreed fee. I discovered this was a regular payment that had been set up by Parcel Monkey. I suspect this was done during the buying process, but I was not aware of it and had no wish to enter into such an agreement. This has been cancelled and Paypal has contacted Parcel Monkey for a refund of the £3.00 already taken.
26/02/24 by Mr Eaton
Easy to fill in details on the forms
26/02/24 by Customer
I was a bit suprised not to be given a reciept at the drop off point, but the parcel arrived safely
26/02/24 by Gary Cummins
Good comparison site and easy to use once you chose your provider
25/02/24 by Sal Hennessy
Easy to use and the parcel was picked up and delivered on time.
25/02/24 by ProRed
No one to accept the package first time and it was redelivered an hour later, very pleased with the service, the person who collect the package from me was very pleasant and helpful.
25/02/24 by James
Excellent as usual , especially when using DPD next day.The best delivery service.
25/02/24 by Customer
Lost my parcel, paid for a three day delivery, two weeks later and their only response is “Well contact you once we have an update” Emily at PM emily_at_rs3lke.on.crisp.email is rude and arrogant and apparently, as a customer, my concerns for my parcel and my items is really an irritation for her/them. Steer way clear, monkey see monkey do!
25/02/24 by Stuart Lewis
Dear ParcelMonkey Team,
A quick shoutout to express our gratitude for your stellar service. Your efficiency and reliability have made our shipping experiences smooth and cost-effective. Kudos for the great work!
Best,
Andrew Griffiths, Director/Technician
Principal Optical
25/02/24 by Andrew
Easy to organise. Fair selection of dates for pick up. Parcel picked up with no problems. Good price. Hopefully parcel arrived safely and in time. No news from buyer.
25/02/24 by Parity
Very easy and efficient
Parcel was cheaper and arrived more quickly
25/02/24 by Jane Eaton
Straightforward to book, relatively low cost compared to other services.
25/02/24 by Customer
Great service. Item picked up pm and delivered am next day via Parcelforce. Easy to use and arrange parcel collection/delivery. Great tracking.
25/02/24 by Mr Clarke
Good service fast delivery
25/02/24 by Customer
Easy to use website. Prompt connection and delivery did exactly what I needed
25/02/24 by customer
Did exactly what we asked, thank you
25/02/24 by Customer
Fast delivery from Cardiff to Scotland
24/02/24 by Rhiannon
Great and easy to use
24/02/24 by MS BULLARD
Well pleased once again, excellent service
24/02/24 by Customer
Brilliant service, I tried parcels2go first via a recommendation and my parcel did not go anywhere.
Parcel Monkey, however gave me the perfect experience of sending a parcel at great price with no hassle or dramas. Simple, quick, effective. Parcel monkey will be my default package delivery service. Thank you
24/02/24 by L Lucas
Made shipping a parcel from the UK to Poand easy
24/02/24 by Andrew Stubbs
Still waiting.
23/02/24 by Daniele
good service and does not rip you off like some!
23/02/24 by Ann Blake
Easy process except for printing a label, unable to print in the drop off shop so had to faff about to a library to print, the option to print at drop off store would merit the extra star!!
23/02/24 by Laurence Herbert
I should have used Evri on Evris website. Parcel Monkey charged me nearly double for Evri
23/02/24 by roel g
Disappointed, firstly the driver couldn’t use the gate bell. Also i already paid for the parcel to delivered but my family had to pay for another £23 for the driver to get the parcel.
23/02/24 by customer
Easy to use website and arrives on time
23/02/24 by Pat
Prompt and excellent next day delivery to Hull from London.
23/02/24 by Roy Grout
Good comms
Good price
Package arrived safely
23/02/24 by Katinka
I and my customers are getting fed up with your inability to consistently update tracking info.. Please get this sorted as I dont like being chased by my customers, complaining about where their parcel is!
23/02/24 by Customer
Excellent picking up and delivery safe
23/02/24 by Sarah
It was delivered quickly will use the system again.
23/02/24 by Sandra lyn matthias
Easy site to use and very good service and the site was easy to use and no complicated custom to complete. Will certainly use again.
23/02/24 by HEATHER
.swift and easy.
23/02/24 by Jon Hourihan
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