We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,350 reviews.
All good, but if you need insurance dont use the Parcelmonkey insurance, Secursus is much cheaper
15/02/25 by Tim Brassey
My last parcel, sent via Parcel Monkey, with Parcelforce is currently missing! The PARCELFORCE tracking number has stopped working! Parcelforce tell me its my fault for using Parcel Monkey! But the tracking number is from Parcelforce! Parcel Monkey are looking for it! I really dont understand why Parcelforce let third parties deal with their post and then blame them for losing a parcel!..... Meanwhile I wait to hear news from Parcel Monkey, Parcelforce have no intention of doing anything, apparently. I am disgusted!
15/02/25 by Garry
Everything went really smoothly and was affordable
15/02/25 by Deborah Campbell
Used before, easy site to navigate, good value
15/02/25 by Jaybee
Used this company plenty in the past. But on this occasion they decided to take another unauthorised charge of nearly £60 from my card as they said Parcel force said my parcel was UNDERWEIGHT! The parcel was measured accurately and weighed accurately. Never had an issue before and I have shipped dozens or parcels all over the world. I know it will be an absolute waste of my time trying to claw back the money that was taken. So I will simply just go elsewhere and where I was full of proase for this company and told many people to use them. I shall be telling every person that the conversation should arise with, to stay away from this corrupt company and use either Parcel to Go or Paisley Freight like I will be doing in future!
15/02/25 by Gary
Very reliable and fast
15/02/25 by customer
Very pleased fast pickup well delivered
15/02/25 by mark
Excellent service bang on time, will use again
15/02/25 by Customer
Easy to use website with everything included to send a gift to a friend in Norway. Price was much lower than delivery company quoted.
14/02/25 by BaddBod
Terrible service. They lost my parcel and I am waiting since 2 weeks for them to figure out. they delivered a wrong parcel to the delivery address, charged me extra for packaging and customs for a wrong parcel and the service is so poor that they cant even take responsibility and refund my money. Cannot rely on them at all because there is no contact number in such cases and their complaint portal on website is useless because all they keep saying is they are trying to figure out since 2 weeks. there has been no help at all.
14/02/25 by Namita
absolute scammers. I paid for 1-2 day delivery to USA, dropped off my order at a locker to be collected and it didnt get collected for 5 days, they refuse to take responsibility and said that it wasnt even covered in the extra protection i paid for, refused to give any compesation or refunds and then charged my card an extra £12 because they said the parcel was 0.5kg heavier than i declared (which it wasnt) Im pretty sure that is illegal. They refuse to give me a name or number for someone to complain.
14/02/25 by Ayme
Delivered on time - thank you
14/02/25 by Angela Muldoon
My parcel was shipped to Belgium no attempt to deliver and is being returned to the UK
13/02/25 by Howard Ramsden
Our Response: I am very sorry to hear about the service you have received when using our service.
I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
All good so 10 points
13/02/25 by Anthony Pilkington
Good service generally. Delivery could have been speedier in my opinion for the Staffordshire delivery though.
13/02/25 by Martin
Everything work on time and budget
13/02/25 by Felix Pereira
I found the process frustrating to use with numerous re entry of data entered due to loss of the data as I progressed through the process. I received no confirmation of delivery of the selected services but was required to download the services app to obtain this information.
12/02/25 by Andy
Excellent service 5* would definitely recommend. They kept me updated and arrived on time. Very polite & friendly.
Thank You
12/02/25 by Sue Longdon
Reasonably priced, website and printing easy to follow!
12/02/25 by Customer
One parcel arrived on time , the other took two days but I had paid for 24 hour service
12/02/25 by FH/GH
My parcel is missing and I can’t get anywhere to find it with you
12/02/25 by Liza Harding-Buck
All went to plan without any hitches
12/02/25 by customer
Always use Parcel Monkey, great value, no fuss, easy to book and track and plenty of options to choose from.
12/02/25 by Screen Pages
A total rip off and fraudulent company they keep your bank details on file and charge your card for extra money like £52.00 and do a unauthorised bogus transaction saying you had put the wrong dimensions in when ordering your delivery label when you clearly took them off the side of the box after paying £16,66 on the website, beware of the fraudulent charges too your account aright scam hoping you dont know-test the extra unauthorised charges !
12/02/25 by Paninaro
Excellent parcel to Canada in a few days and no customs charge.
11/02/25 by Customer
Good service
11/02/25 by Jeremy
Easy to use, sent package from UK to Hong Kong. I was able to download all customs forms etc. and website was user friendly
11/02/25 by J Koro
The package was returned we need a refund, you charged an additional cost and the parcel was still returned. PM12762368 final charge
11/02/25 by Paul Lintott
I had booked for next day day collection which didnt happen. i was disappointed with the booked courier DHL as my parcel was to go to a shipping agent to be sent abroad and I missed the airfreight day and also the driver moaned about the parcels being heavy, a 15kg and a 18kgs boxes
11/02/25 by Amina
Efficient ordering. Parcel picked up on time for next day delivery by DHL but delayed for a day without explanation and did not in time for an evening meeting.
10/02/25 by Roger
Has the package been delivered? parcel Monkey have not confirmed safe delivery
10/02/25 by customer
So easy and straightforward.my first time using it.
10/02/25 by Customer
While I thought initially it went very smooth, they just added additional charge for no reason saying my package was not in a corrugated box. While their website clearly asks "box or rigid packaging" only, they just charge additional saying UPS charged them when they never give such disclaimers in the website. Customer Service also goes silence when you say you can show photos showing its a proper righid baggage and your website shows rigid packaging and not specifically corrugated box. There are 100s of other services where you can ship boxes or baggages for same price with better customer service. I would say stay away and use more authentic services like lugless or direct UPS.
10/02/25 by Arun Mohan
Excellent service my parcel arrived on time
10/02/25 by Jayesh Patel
Excellent service. Delivered to Canada in 2 days
10/02/25 by Emma
This service failed to another courier on 2 consecutive days before I was forced to cancel the booking and now I am waiting a full refund. Despite my requests for information via my dashboard and online chat the agents were clueless given that they dont appear to have access to any information from the couriers they represent, in this case DPD. This was a very disappointing experience after waiting in for 2 days given that the best they could tell me is that the collection would occur between 9am and 5:30pm. But, of course, the collection never happened on either day. I do not recommend this company.
10/02/25 by Graham Brown-Martin
Fantastic no fuss service, very fast.
10/02/25 by Customer
Took instant Paypal payment for a delivery, then cancelled the order automatically 3 seconds later. The booking system is trash, it takes payment before it checks to see if it can actually offer the service. Now I have to wait 5 business days to get the money back for a service they didnt have in the first place. A parcel booking website that cant deliver what it offers is worse than useless. Massive waste of time.
10/02/25 by Graeme Wilson
P I was expecting a faster deliver
10/02/25 by PETER
speedy service
10/02/25 by NIGEL HYETT
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