We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,261 reviews.
I love Parcel Monkey , so simple to use and excellent customer service if you need to find out anything they reply to messages very promptly.
09/06/25 by Vicki Edwards
Easy to use booking service.
09/06/25 by Tim W
Easy to understand web site and simple process to book a pickup. All went very smoothly!
09/06/25 by Customer
Easy to use and a great service. Thank you Parcel Monkey
08/06/25 by Emma Thistleton
Good comms, easy to use
08/06/25 by Customer Paul, Maidstone
Delivered safely in good time without any problems, 1 day before the estimated delivery date. Great service
07/06/25 by Elisa Mills
Great service, five star.
07/06/25 by Mr Hardy
Thought the service would be slow due to the price being half what I usually pay. Not the case same service and arrived the same day as my usual courier. Will be using again thats for sure.
07/06/25 by MH
3 days and no response from customer services, requested to open a claim and just ignored, box got stuck at a DPD depot over a week ago and no help from parcelmonkey
06/06/25 by Bruce
There was no delivery. We got a message saying delivery had been attempted. It clearly hadn’t as the driver had the mobile number but didn’t call it. No card was left with instructions for redelivery, so no evidence that anyone actually came to the property. A shambles.
06/06/25 by Lewis H
Good easy experience. Fast delivery
06/06/25 by Sue R
Great service, quick. Easy to use!
So many options available!
I had an issue where the parcel label wouldn’t load when I was sent it, I contacted customer service via web chat and I had it within minutes very helpful!
06/06/25 by Hannah
Your driver was so polite and helpful
06/06/25 by Stephanie Driscoll
Excellent service from start to finish.
Straightforward boooking & instructions not forgetting a great price.
06/06/25 by John Hudston
Easy booking system, used it a number of times now, efficient service.
05/06/25 by Karen
easy to use, good price complarison, no info on collecion times from pick up ponts parcel now overdue and not delivered as per quoted times.
05/06/25 by mark watkins
simple and easy to use, cheaper than going direct to the courier. Parcel was delivered sooner than expected, so very pleased and so was the recipient
05/06/25 by Peter & Katie Smith
Arrived in good time. Happy with the cost.
Only down side was at the Italian side they wanted 15 euros before they would release it despite its value being under their threshold.
05/06/25 by Martin Pieraccini
Buy the premium sevice on 23/05/25 to send a urgent letter to Hong Kong. They used FedEx Priority delivery costed £40.19 and scheduled the letter received on 27/05/25 in Hong Kong. The letter sent to France first, then to Dubai, Guanghou of China, then to Korea and finally to Hong Kong port. The letter received on 02/06/25. Terrible! Charged expensive service but delivery no different with standard delivery. Never use it again.
05/06/25 by Leung
Sent parcel to Europe . Neither delivered and neither they reply to email or message . Clearly phone is stolen or lost by their workers
05/06/25 by MD Cab
Avoid like the plague. Bought a 24 hours delivery with same day collection, assigned to DPD, no collection happened. No customer service in the evening. The following morning, after a few messages of mine, they send me a message saying they have rescheduled collection for the following day. So what should have been and paid for a 24 hours service needs to wait 72 hours for a simple collection. I then ask them to cancel the service and issue a refund. They have cancelled th service, I have no idea if Ill ever see my money back as the ticket "has been sent to finance for a refund". Who licenses these chancers??
05/06/25 by Arcangelo Lonoce
Very straightforward process.
Parcel arrived safely
04/06/25 by Cathy Humphries
Excellent customer service. Very happy
04/06/25 by Soraya
The drop off info on Parcel Monkey web site was out of date for Fed Ex. Fed Ex did not deliver in 24hrs as service specified- said they had but after a lot of effort from the recipient parcel reinstated and delivered following day. Fed Ex are a disgrace won’t use again
04/06/25 by Mark Brown
After asking about sending personal items and food snacks to my daughter in Spain, I was advised that food snacks may be prohibited, so I sent those in a separate package, i.e. I sent 2 packages. After a few days of tracking there appeared to be a problem. First of all I was told it was being returned to sender due to not paying import duties, when I asked for an invoice to pay it, I was told I would receive a phone call - which never came. After yet another call to the courier I have been told that they contain restricted items, so both packages are being returned to sender. I would like to know what in terms of her personal clothing, paperback books and training shoes are restricted items. I have received no help from this company, who dont have a telephone number, all correspondence has to be online - which is extremely slow to put it mildly. I would suggest people avoid this company at all costs.
04/06/25 by Hazel
It was easy to use and hassle free
04/06/25 by Customer
During purchase it claimed next day pick up but it was the following day which I was expecting anyway. Much cheaper going through parcel monkey but you might not get exactly the dates you expect. Still good and easy. Customer service is very good as well.
04/06/25 by Ian Patrick
parcel monkey do a good job . royal mail however stretch a 48 hour delivery into 3 days or more .
04/06/25 by John
Good service overall, needs better instructions for customs documents (FYI you need to include 3 copies in a doc-pocket, plus 1 inside the package)
04/06/25 by Customer
Great and easy service to use. I was very surprised how easy it was to set it up and also when they collected the item
03/06/25 by Angus Bustin
Very helpful. I found the site easy to use and was able to arrange a fast collection from my home.
03/06/25 by Shop Smart
Great service
03/06/25 by Desmond Fisher
Great service and great price too cannot be beaten
03/06/25 by Richard Strohacker
Parcel was not delivered and, despite paying the insurance cover, they refuse to make payment or accept responsibility. Despite providing them with all requested information they now choose to ignore all messages. The two registered directors are named on the relevant UK Govt website as one person born in England and the other Lithuania. They each hold a number of directorships registered at the same address in the UK, including Parcel Monkey. This address appears to be a rented space within a purpose built block that can be hired by anybody as opposed to their own premises. Due to the timings of responses received, I assume the daily workload is not undertaken from within the UK, as their registered address might suggest, as their messages arrive prior to standard UK working hours. I feel aggrieved that this situation has arisen, having posted a parcel in good faith & paid for additional insurance but not been compensated. I will never use their services again & do not recommend them to others
03/06/25 by Darren
I wanted to send a parcel to send to Croatia. Which was packed up and shipped off once I completed the information requested by Parcel Monkey. I ticked the gift box, but there was insufficient customs documentation i.e. a gift declaration. Hence import duty was charged. The recipient declined to pay this. I was given the option of paying the duty, but then no working way to pay this. I have lodged numerous messages, the last of which remains responded to. I now have the choice of having the parcel destroyed or paying for it to be returned (which ironically includes a payment link). This just adds insult to injury when all I wanted is to pay the duty and have the parcel delivered. Customer service is very poor and the documentation requested is insufficient. You would be better to pay a bit more and know that your parcel will get there.
03/06/25 by Ms PEARCE
DELIVERY WAS ON TIME
excellent service from start to finish, so easy to book a collection
03/06/25 by karl
straightforward, economical, and easy process on this standard shipment.
03/06/25 by Gordon Fogarty
Excellent shipping to Switzerland, arrived intact and on time
03/06/25 by David Harris
Excellent service and parcel arrived 2 days early in Australia
03/06/25 by PETER EDWARDS
Brilliant as always. Heavy parcel to Switzerland for )32
02/06/25 by John Taylor
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
