We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,424 reviews.
My parcel was safely delivered as stated.
Delivery person was pleasant and respected my property.
04/07/25 by Customer
First Class service with excellent prices that cant be beaten
04/07/25 by David Wilson
Communication like pulling teeth ! I sent a windscreen on a pallet through parcel monkey with DX they smashed it before it even reached the depot for delivery to the customer, however I had no updates had to ring DX direct and get the info, emailing parcel monkey is like dealing with a 3 year old my questions ignored and avoided charged me £120 for the service I didn’t get pallet was not delivered to the customer trying to get them to understand this is near impossible, called monkeys for a reason , will never use this company again and I advise others to steer clear, communication and service non existent
03/07/25 by Andy gray
Not delivered but no explanation why and no help to sort out any problems !!! So frustrating
03/07/25 by Karen Patient
My experience with you guys is 100 percent positive.never experience any negatives. Thanks
03/07/25 by J Thompson
Fast, easy, efficient and well priced
03/07/25 by craig
Everything seemed to work, quite a surprise these days. I know now I can rely on this service.
03/07/25 by Mike Farmer
Everything seemed to work, quite a surprise these days. I know now I can rely on this service.
03/07/25 by Mike Farmer
Item was collected next day and delivered the following working day. Very easy experience.
03/07/25 by Tracey
Arrived on the day very polite no problem
03/07/25 by Mrs Liz bassett
Easy booking, collection and prompt delivery through UPS.
03/07/25 by REDS
Service so easy and professional
I.would highly recommend this company
02/07/25 by Paul
Easy to use parcel cost comparison site and straightforward purchasing and print at home processes.
02/07/25 by Steve
Have used parcel monkey for a while and really like it
02/07/25 by Elizabeth Shanahan
Very simple and easy to use website, very fair prices!
02/07/25 by Soul Ki-Aries
complete shambles. I had it booked for collection on a Wednesday, the failed to turn up and collect the parcel I had to chase them and the driver claimed we wasnt as the address ( I was working inside the property the parcel was out side the property and the front door was open) I was able to insure the parcel incase it got damaged (which it did it must of fell out the van) Im unable to claim on the insurance and I am not getting an response regarding this from the staff, DO NOT USE I DO NOT RECOMMEND
01/07/25 by Customer
Easy to arrange and best price to match!
01/07/25 by Shamina Ghurry
AVOID ... AVOID ...AVOID ...AVOID ...AVOID ...AVOID ...AVOID ...AVOID ...AVOID ...AVOID ...AVOID ...AVOID Arranged a collection for Wednesday with EVRI, no collection on Thursday, told to re-book Friday , so i went to UPS direct who were very efficient i am now waiting the required 14 days to force a refund through my bank as impossible to call parcl monkey, and no reply to my requests for a refund
01/07/25 by Concrete Products
Best quote online. Pick up on time. Delivery on time. That’s all I need!!
01/07/25 by Mike
Avoid this company , they would not refund my money as EVRI failed to collect a parcel , so im waiting until 14 days pass to force a refund through my bank USELESS ... USELESS ... USELESS ... USELESS ...
01/07/25 by Andy
My delivery was Next day and FedEx fulfilled that admirably. I would use Parcel monkey again.
01/07/25 by Mohammed Khan
Competetive price. A website that actually works! Only negative is that the parcel arrived two days after it was supposed to.
01/07/25 by Romano Viazzani
Very poor. Wouldnt collect the first two times I wanted them to because they wouldnt come onto the property to pick up the boxes. Paid over £400 to have the items shipped to Spain where they werent delivered, customs destroyed them. Were talking hundereds of pounds worth of possessions including highly sentimental items. DO NOT USE THIS COMPANY!
01/07/25 by Sam Steer
Easy to use.
Efficient.
Covenient.
Fun monitoring the parcels progress on the tracking.
01/07/25 by Leslie Abernethy
First class service. We used to use FedEx all the time with an account. Not any more!!
01/07/25 by David Wilson
Fantastic service, all worked on time and with ease.
01/07/25 by Brian Morgan
I have used Parcel Monkey numerous times to ship my parcels. They provide an excellent trustworthy service, and I have never had an issue with my orders. Thank you.
30/06/25 by Angela Palmer
Lost track of my parcel - it arrived but too late for date needed/service paid for. Hopeless customer care - they dont engage with problems, they just try to avoid refunds. Go direct to a reputable shipper - dont use this monkey of a middle man.
30/06/25 by Fiona Leinster-Evans
Very easy to book the parcel. It was an unusual size but the price was very competitive compared to other services I looked at. It also arrived on time at its destination, on time in full and undamaged.
30/06/25 by Angelo Peccolo
Excellent in every aspect
30/06/25 by TINA KING
Next day delivery took 7 days to get there. FedEx support totally inadequate. Impossible to talk to anybody. Very poor experience with a critical delivery.
30/06/25 by Greig
chose your start and finish point, search, chose your service! boom!
30/06/25 by TMaxxUK
Easy to use and prompt delivery to Singapore
30/06/25 by Geoffrey Steggals
Very user friendly and smooth. Easy to navigate.
30/06/25 by S Furman
I was not able to send my parcel that day, (i needed to go somewhere to print off customs forms), so the courier arranged to come back the day after, no problems, no quibbling, no blaming, no trouble for them. Amazing service, very fast, always will use parcel monkey, cheap and very reliable
30/06/25 by Mrs Puckering
Im not going to waste too much more of my time than Parcel Monkey already has but heres the short of it: Parcel was collected and delivered without issue. A few days later, without warning I seen an additional charge of £52 from Parcel Monkey applied to my credit card (in addition to the £23 for initial service). Soon after I received an email from them saying my parcel was overweight. The invoice for the charge stated that the advised weight was 24kg and the actual weight was 10kg. My actual parcel was 16kg and I declared as 18kg so there was a buffer. I have no idea how they make up these numbers but they did. As they were saying the parcel was lighter than the declared weight I requested a refund as they had made a mistake. But no..Parcel Monkey then came back to say that in actual fact it wasnt the actual weight but the dimensions that were over what I declared. They werent. Parcel Monkey declared the package sizes to be wildly over the size of my parcel. More than double one actual dimension. What is even more laughable is that the parcel dimensions they suggest are way over the maximum sizes even accepted by Parcelforce. Anyway, I am having to fight to get my money back and so far not going well. I have given them evidence but no acknowledgement yet. Be aware that if you let these scammers have your credit card number then they will happily bill it away with huge additional charges and waste your time and put obstacles in your way to getting it back. I will never use this SCAM company again I highly recommend that you dont either unless you want a free for all on your credit or bank card. You have been warned!!
30/06/25 by Nick Simpson
The website mis-sells Parcel Monkeys services. They offer customers copious details about how to fill in customs paperwork, but totally obscure any mention of potential customs fees. If a customer is asked to fill in customs documentation and codes, there is an expectation that the cost of getting the parcel through customs is included in the price quoted. There was no obvious mention throughout the sales journey on the website, nor in the subsequent confirmation, about potential customs charges being levied on top of the fee I had already paid. It is no longer acceptable in this country to add hidden charges. This parcel was a gift and its extremely embarrassing that the recipient was sent a bill for it. Had I known that the total cost of sending this parcel would have been so high, I would not have sent it at all, but would have hand delivered it next time I visited the recipient. But I can only assume that the practice of obscuring the true cost to customers is deliberate, in order to avoid this happening.
29/06/25 by HG
EXCELLENT SERVICE PERFECT.....
29/06/25 by STEPHEN HEATH
Delivered on time,great price too
29/06/25 by customer
Picked upon time and was delivered 6000 miles away within 3 days!!
29/06/25 by Dave Vero
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
