We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,765 reviews.
Thanks so much to Mafe Cruz who went out of their way to resolve a changed collection date from the courier. Issue resolved effortlessly. Thank you!
30/12/25 by Ceri Jones
shocking experience dealing with this firm complete shower. I think next time I might as well deal direct with the courier
30/12/25 by Hadley Foster
Excellent service, efficient and always good value.
30/12/25 by Paula Clarke
Awesome fast reliable value for money
30/12/25 by Mrs Puckering
Absolutely unacceptable service! This is now the second time I have booked a full day off work specifically for a scheduled collection by Parcel Force and once again no one has arrived and there has been no meaningful communication or resolution. I am based in the London Manor House area, and there is no excuse for repeatedly failing to turn up to confirmed collections. Taking time off work is not something people do lightly, and having that time wasted — twice — shows a complete lack of respect for customers. This level of service is completely unacceptable and incredibly frustrating. I would strongly caution others before relying on Parcel Monkey to keep even the most basic of commitments.
29/12/25 by Thom McOwen
still waiting for tracking to tell me parcel has been delivered: Royal Mail 24 hr tracked. And that was posted 6 days ago!
29/12/25 by Ferguson
On time Collection and delivery.
29/12/25 by Customer
Karla Culla was excellent. Very good, polite and speedy service.
29/12/25 by Mike stafford
helpful patient professional
29/12/25 by Mr Roderick Macdonald
easy to navigate site
29/12/25 by Mr martyn spellman
Worked - no problems.
29/12/25 by Ian P
the parcels are still to be collected from our base.
29/12/25 by Judith Riley
the parcels have still not been collected
29/12/25 by David Horam
What went right? The parcel arrived and it was intact. However, there were terrible communications throughout - the tracking was always out-of-date, with often days going by without any update. And, most importantly, a service that was supposed to take 3-5 days took 26-27 days which meant that the parcel didn’t arrive in time for Christmas.
29/12/25 by Mrs Billie-Jo Dixon
Delivery took a while but you guys did deliver and i was able to access the package update
29/12/25 by Robert Turner
booked a next day delivery with dpd using the platform, up until now the packages have not been collected let alone delivered. I reached out to the customer care emma gave me an empty promise. Its a frustrating experience. please fix up your arrangments with the courier services
29/12/25 by John Alabi
I sent 2 parcels efore Christmas a d they arrived very quickly,ly. The site is easy to use and one has choices of carriers.
28/12/25 by Cheryl Bingham
Quick and easy to sort the correct courier i needed
27/12/25 by Customer
Picked up as promised and delivered on time
27/12/25 by Mrs Cleland
Really easy to use, Parcelforce cheapest and delivered next day. Only drawback was no time for home pickup which meant waiting in but that’s a fault of Parcelforce
27/12/25 by JOAN THOMPSON
Parcel not collected on the arranged date, although the payment was debited from my bank account on that date. It was collected 5 days later without notification. That was today 27/12/25, not 26/12/25 as in the pre-filled date. It remains to be seen whether it will be correctly delivered.
27/12/25 by Tony
This has been the worst experience for a goods collection and delivery that I could ever imagine! The recommended company, Courier eCommerce, have given 3 dates & time windows for collection, with no show on each. It has been impossible to talk to an agent, always just being handled by the automated system. No reasons given and only option to rebook, again, for a 4th attempt! This failed collection has cost both myself and the sender considerable inconvenience and a substantial financial impact! I will not use the service of Parcel Monkey or Courier eCommerce ever again!
27/12/25 by Serge Houbert
AN EXCELLENT, EASY TO USE, COST EFFECTIVE COURIER SERVICE ‼️
27/12/25 by Maura Cassidy
The parcel was left at the drop off point on 2/12. The service should have taken 3-5 business days (from the UK to Germany). The parcel arrived at the shippers warehouse later on 2/12, where it sat around in a UK warehouse for 10 days. 10 days! Then it arrived to Netherlands where it was another 4 days, before arriving in Germany which it sat 8 days in customs before moving again, and finally being delivered on 24/12. Whatever service that was assigned to this parcel is not what was paid for. There were perishables in the parcel which obviously were bad by this time. Customer service was 0 help. Absolutely horrific and would not use again.
27/12/25 by Isabella Rose
Pleasure, cheap, reliable, simple!!
27/12/25 by Ben Loader
THEY WERE VERY HELP FULL .
26/12/25 by valerie wardle
Parcel Monkey experience was good easy to book and good price but FedEx didn’t pick up for 3 days from the collection point
26/12/25 by Joanne Rosewarne
Contracted to get a large packaged order to a customer shortly before Christmas. It was an especially nostalgic gift and I chose Parcel Monkey to find the answer. It got there on time and in difficult circumstances. My choice for a stress free experience....and well done FedEx!
26/12/25 by Mr Colin Gott
Arrived in France on time. Great price and very easy to do.
26/12/25 by Karen Purvis
Delivered very quickly and on time over busy Christmas period.
26/12/25 by Gary Robinson
Didnt actually use the site. Passed me to Evri which was so complicated, and unreliable I plumped for Royal Mail (God help me) recorded delivery.
26/12/25 by Tizzie Black
Expert service from booking the parcel in for delivery to it reaching America within days!
Can’t shout enough about Parcel Monkey!
25/12/25 by Mrs E P
nice and easy
25/12/25 by Sławomir Jasiecki
Paid for 48 hour parcel ,well parcel was collected on Monday 12.30 and delivered on Tuesday at 9.00 in the morning great service as its the Christmas period Cornwall to south wales fab u lush.
25/12/25 by Robert
Parcel arrived next day , a bit pricey .
But worth it
25/12/25 by Tanya Mansfioeld
I had an issue which they dealt with swiftly on my behalf,resolved
25/12/25 by customer
Great service , quick and easy to use. Parcel arrived in Australia in 6 days .
25/12/25 by customer
Worst possible company ever.
25/12/25 by Mark Harrison
Parcel Monkey is always reliable. The web site is easy to navigate and because of their pull with their actual service /delivery providers the packages always arrive on the days specified. I recommend this company.
24/12/25 by John Prendiville
Parcel took longer with ups then you advertised
24/12/25 by Customer
