We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,891 reviews.
I wrote the wrong weight in but didnt realise until i printed the postage label. I went to live chat and was greeted politely and explained my transaction was cancelled and refunded. Thats was fast and straight to the point! Will rebook once refunded.
07/10/25 by Sonia Green
Great service
07/10/25 by Customer
Really easy web page. Parcels collected from home address. Would be good to have a time for collection. Took longer this time for delivery, 8 days, compared to previous parcels sent
06/10/25 by Ann Moughton
I sent my parcel way back in June and to this day the recepient is yet to receive it. Theres no information given apart from "well get back to you shortly" which is not satisfactory at all.
06/10/25 by MRS TIMA A GITAU
No problems - all went smoothly
06/10/25 by Mrs P Townshend
Great service and amazing value! Had to send a car wheel to Jersey, and it was collected the next morning and delivered within 2 days via parcel force. No fuss and very good value.
06/10/25 by Caroline Spencer
If you dont want to get caught up in details and clauses with multi-box deliveries - typing and retyping dimensions and weights - then look no further. One time type and quote - perfection.
06/10/25 by Customer
They lost my AirPods return and wouldn’t refund me at all. I have to chase them for everything and they couldn’t give me an explanation of what happened. Just that it’s somehow lost.
05/10/25 by Alexandre Uyttenhove
Excellent fast service
05/10/25 by Customer
Quick, Top notch service!
04/10/25 by Aaron Knight
Great, fast, cheap, arrived on time, 5 stars, will definitely use again
Large Heavy parcel sent, very low cost for size and weight 24hr delivery
04/10/25 by GEORGE
All went to plan
Pleased with the service
04/10/25 by customer
I now always use as efficient with many options on who to use and pricing.
03/10/25 by Nigel St George
They lost my parcels and did not answer my messages for 6 months.
03/10/25 by Mustafa
promt delivery no problems parcel left as requested with neighbour
03/10/25 by susan morgan
Very polite and helpful agent. Fast and efficient. Service which was good from start to finish. Very nice touch sending picture of proof of delivery at depot.
03/10/25 by Caroline
Absolutely diabolical company DO NOT USE. We (a charity) shipped a parcel overseas they added incorrect import duties and then when the recipient couldnt afford to accept the parcel both they and UPS charge for returning it separately. The upshot is they have cost the charity £50.64 and didnt manage to either deliver the parcel to its intended recipient or return it so that another charity beneficiary could use it. I shipped it on 7/7/25 and still havent got it back. Their customer service is non existent. I have sent message after message on their messaging service and their live chat and keep being told to wait and leave it with them. At one point, they told me that the parcel had been abandoned due to lack of response, but when they realised they could make more money they magically found it.
03/10/25 by The OHMI Trust
Brilliant! Picked up from my door and delivered so quickly!
03/10/25 by Mrs Neal
Great as per usual. Parcels to USA and Canada. Droppped at shop Friday. Del Monday ⭐️⭐️⭐️⭐️⭐️
02/10/25 by Steve
Easy to use the website to book the parcel, the customs declarations were concise and easy to complete. this is the first time I have used a service like this as the last 2 x parcels I have sent via normal post have been returned to me 7 weeks later ! which is not good as they contained gifts. I have an expected ETA of the 10th so fingers crossed all is okay. I signed up to the alerts and so can track the progress of my parcel which is handy to see If there is a hold up anywhere.
02/10/25 by Karen B
Great . Speedy and easy
02/10/25 by Jane King
Well, today Mafe Cruz brightened my day.
The recipient provided all the information I needed, and not only this, but was also very professional, understanding, polite, and helpful
Mafe Cruz, you have no idea that you are a little star.
A big THANK YOU
02/10/25 by Violeta Ciorogaru
AVOID IF POSSIBLE. The parcel was not delivered, they say it was but wont provide proof! You are better off go straight to Parcelforce themselves and then at least you are provided with the correct service
02/10/25 by Christine
So efficient and very good value. Delivery was quicker than expected.
01/10/25 by customer
arrived on time
01/10/25 by lecale harvest
despite weighing case accurately and checking the weight on parcel force scales and putting down a heaver weight on parcelforce form and measuring the case accurately and again overstating it on the form parcel monkey is still appling a charge of 2.99 without any back up information,
01/10/25 by Customer
Incorrect charges quoted & paid, then charge extra quoting I put the wrong weigh or dimensions, LIARS! DO NOT USE, CANNOT BE TRUSTED!
01/10/25 by Phillip
Are you really high? Im not writing about that parcel, Im writing about the first cancelled shipping code I received, Im sending a photo of it, money was taken from my card for 2 items, are you trying to avoid understanding???
01/10/25 by Consumer
Have used Parcel Monkey for years and the vast majority of the time I have had no issues.
30/09/25 by Customer
I booked a collection for a large parcel with Parcel Force through Parcel Monkey. I havent used the service for years but I used to use Parcel Monkey regularly and they were great. My labels arrived quickly via email - I printed, attached to parcel. I waited in for the entirety of the next day for Parcel Force to arrive. There were no updates, alerts or any other information provided (as you get with any other courier). I contacted Parcel Monkey the next morning and they couldnt provide any information - only that they could rebook it for the next day. Alarmingly, my friend who the parcel was going to was receiving updates from Parcel Monkey saying that the parcel had been collected and was on the way. Impossible as the Parcel Force website clearly showed it hadnt been collected. I contacted Parcel Monkey the next morning and they couldnt provide any information, only that they could reschedule the collected for three days later. Utterly useless as I was going away. I cancelled the order and am awaiting a refund. I then went onto Royal Mails website to pay for a drop off service and was struck by how much cheaper all the services are - including collection - going through the Royal Mail website directly.
30/09/25 by Philip Eastment
Website easy to use, provides information in a clear layout that is easy to understand - & you get the best price for your package to be delivered!
30/09/25 by Julia from Yorkshire
Brilliant. So easy. Did what it said on the tin and parcel arrived perfectly
30/09/25 by Paul Gracey
Cheap prices, quick delivery, easy to book
30/09/25 by Customer
Everything was fine until I was charged a week later an extra £4.50 because my parcel was LIGHTER than what I declared.
30/09/25 by Customer
Easy to used and great service
30/09/25 by Karen Warren
I paid for the Parcelforce Express 24 service. My parcel was collected on 24/09/2025 but not delivered until 29/09/2025. I raised a complaint on the Parcel Monkey website which was never answered.
30/09/25 by Martin
Parcel arrived it in time they said it would. Plus the labelled fragile box was in perfect nick/condition upon arrival. Super pleased with excellent service.
30/09/25 by Customer
Was very impressed with all the process. Easy to choose the DPD. Collection and delivery was superb. Posted at 3.40 pm. On the Wednesday Delivered by 11.15 next day. Cant argue with that
29/09/25 by peter hammond
Always a good way of finding the best value for money for that parcel. Simple and quick. Oddly, one Post Office was unable to take the Parcel Force package as they claimed they couldnt scan the Parcel Monkey home printed label. The next one had no problem though, so I put that down as a Post Office issue and not a Parcel Monkey one.
29/09/25 by Chris Ottewell
Very efficient
29/09/25 by Mary H
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