We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,353 reviews.
Fabulous
customer service always reply, not straight away but within 12 hours
28/05/26 by Evo
A safe simple and affordable way of transferring your items
28/05/26 by KEITH L
Found a great price for a parcel and Mafe in customer service was able to answer my query really quickly.
The confirmation email came within a few minutes, not the 30 mins they anticipated, so a bonus
28/05/26 by Kathryn McCormick
I had a very disappointing experience using Parcel Monkey and would not recommend their service. From the outset, there were issues. The courier failed to collect the parcel on the scheduled day with no communication, resulting in wasted time and additional cost on my side. Despite paying for next-day delivery, the parcel was significantly delayed, again with very limited updates. The most concerning issue, however, was the handling and delivery itself. Due to the weight of the item, I was explicitly advised it required palletisation, and I paid additional fees to ensure it would be transported safely. Despite this, the item was delivered without a pallet, completely contradicting the service I paid for. To make matters worse, I have video evidence showing the item being dropped during delivery, demonstrating a clear lack of care. Customer support has also been frustrating. Responses have been slow and inconsistent, and at times it felt like messages were not being properly reviewed. Overall: Missed collection 2 times with no notice Delayed delivery despite paying for next-day service Paid for pallet service that was not provided Poor handling of the item (captured on video) Weak customer service and communication This experience has been extremely frustrating, and I am still awaiting a proper resolution.
28/05/26 by Richard Dawson
Easy to navigate the site. Parcel arrived at its destination. Price was great virtually half that quoted at the post office for same delivery service provider.
27/05/26 by Helen Smith
1st class service as always and will continue using you A+++++
27/05/26 by Customer
Terrible terrible terrible customer service. Ive ordered through Parcel Monkey an international delivery. The UPS courier advertised by Parcel Monkey (after a month of constant request of information from my side - because they could not care less) has been lost. It took over a month - and constant emailing and calls to the customer service - to find out that the parcel that was not moving/scanned for weeks was in fact lost. Ive filed probably 10 different investigation forms - because, of course, somehow the previous one always got lost in the system - to basically receive an email that said my parcel was lost. Then neither UPS nor Parcel Monkey wants to take responsibility for losing the parcel, and now Im in a limbo where no one replies or basically blames the other company. Ive lost the contain of my parcel, spend the shipping cost money, paid for international call to figure out what happened (because apparently the international UPS cannot communicate to each others, but it is the customers duty, because why not?), and the infinite time waste dealing with both UPS and Parcel Monkey. Do yourself a favour and avoid both of them. Because if youre lucky enough and they deliver your parcel consider yourself as winning the lottery, but if they lose your parcel, well, from experience, good luck with that
27/05/26 by Arthur Johnston
i have no arguments over your pricing what i do worry about is your way of getting more money out of my shipments once they have arrived @ there destination is use ups for shipping you caught me last time getting another £ 20.50 out of me saying the box measurements were wrong & yet ups said there was no such error i have just shipped 3 boxes total cost over £ 460 so im just waiting to see if you try to get more money out of me again people be very wary of them original price no problem very iffy after
27/05/26 by Customer
The system worked well and did what they promised
27/05/26 by Bernard Daniels
The booking form is quite easy to understand and fill in and collection is always on time.
27/05/26 by Susan Kaye
Good price and parcel was collected on time then delivered to USA by UPS in less than a week despite it being a holiday weekend in the middle
27/05/26 by Sally Reeve
Awful service
26/05/26 by David Goddard
I paid for 24hr tracked and got an email advising it would be delivered the next day. However my parcel did not arrive until 5 days later. I am very disappointed in this service.
26/05/26 by Dr. M M
Mafe Cruz was so friendly, patient and professional, provided answers and clarity to my questions which relived me of my worry and confusion
26/05/26 by Opara Akudo Ruth
Terrible service, critical parcels were to be collected and no show.
26/05/26 by Saladin
Made the available carriers available quickly visible with their prices and delivered to USA in record time
25/05/26 by Mr Dicky Mint
Delivered late - supposed to be next day but took more than three days. Could have walked the 60 miles in that time.
22/05/26 by Julia Hayward
It’ll be easier next time but nothing sent for missed collection
22/05/26 by Tracey Phillipps
Excellent service, reliable and professional. Great communication and fantastic customer service throughout. Highly recommend.
22/05/26 by Sam
Parcel has not been delivered, Evri is the worst parcel delivery company I have ever used.
22/05/26 by customer
I was charged double the price due ti an alleged remote localoca.At least the parcel did arrive safely
21/05/26 by Paul Clark
I’m still waiting for a collection arranged last Friday for next day collection ! No one available to speak with me. Highly frustrating - Easy to arrange clear on price poor on detail ! I’m sure this isn’t everyone’s experience
21/05/26 by William Tait
Brilliant service, on time and kept us updated throughout. Highly recommend.
21/05/26 by michelle
Always exceptional service via Parcel Monkey. Delivery and pick up went perfectly
21/05/26 by Mrs Turner
Easy to sue and lots of choices.
21/05/26 by KURT KUNZ
Always a good experience when using parcel monkey.
21/05/26 by Glen Smith
Took to the shop on Sunday and it was delivered on the Wednesday.
21/05/26 by Claire McAulay
They act as a broker telling you different prices of companies. And that’s all they do.They are not interested in the failures of the services they promote. They are impossible to talk to and are closed all weekend. My parcel via Courier was not delivered next day which cost us and created great problems. All parcel monkey say was it was in the contract It could take 5 Days. Never Never use them they are a waste of time and provide No service at all
21/05/26 by Peter Davies
Very straightforward to set up and reliable. Goods delivered timely and in good condition.
20/05/26 by Daniel McLavey
well done arrived on time will use you again
20/05/26 by Pamela Gilbert
LOOKS LIKE THEY MADE GREAT DELIVERY FOR US
20/05/26 by Mr Adrian Lestrange
Great service, reliable, easy to access and tracking information is sound, even when the route seems alternative. Range of prices and speeds to suit different occasions, top tier company!
20/05/26 by ClaireLW
Cracking Service again
Cheers
20/05/26 by Malc
Amazing service!
The best by far..
No problem what so ever
20/05/26 by CD.
Dreadful company. I paid insurance for the item I wanted delivered. The item was damaged beyond repair in transit by EVRI but when I contacted Parcel Monkey they used every excuse like I needed to take the matter up with the seller. The delivery contact was made by me and not seller. I have photos from seller of the item before transit and how it was carefully packaged by seller but this company was not interested. They will not tell me how to invoke my insurance and now they are not responding to messages. Do not use this company. You cannot speak to a human. Just a chatbot that cannot locate your parcel ID and so cuts you off. Disgusting company
20/05/26 by PHILLIP ELKIN
Was sent an email with a delivery date but it arrived the following day, what was the point of the email !!!
20/05/26 by Mr D Cooper
Great service, would of been good to get a confirmation receipt to pass on to the seller who were refunding the postage but bar that all good
20/05/26 by Rebecca Fothergill
Got delivered on the very next day
19/05/26 by Abdoul
Great service and offerings. Was informed by Parcelforce of delivery. It did say Express24 sent in Friday before 12 but was not delivered about 1.30pm Tuesday.
19/05/26 by Carol Gordon
I booked a pickup for last Wednesday for delivery the next day. It was picked up on the Thursday and the tracking still shows it will be delivered LAST Friday. Who knows where it is?? Never again Parcel Monkey.
19/05/26 by david birchall
