We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,470 reviews.
The parcel should have arrived a few days prior to delivery and my daughter had to chase it up.
08/12/25 by Gina Gratton
It was great to see all the different prices without having to go to lots of sites
08/12/25 by Veronica
Simple, Straightforward and more importantly delivered on time. Booking process was easy.. great price. Could drop off the parcel on a Sunday evening.. that was super convenient. Would definitely recommend
08/12/25 by Ram
Next day delivery booked . First 3 drop offs didn’t take Fed ex though they were listed as my nearest options . Some kind of software error on next 3 drop offs - found out at attempt number 6 that it was a software error agents didn’t seem to be aware just couldn’t process the item . Success the next day Tuesday . Next day delivery delivered on Thursday . Missed the recipient who is now away for 1 month without the gift intended for the journey .
08/12/25 by Loriana Adams
Gave me all the options. Chose UPS to send Christmas parcel to Hong Kong. Collected and delivered in 2 days - unbelievable.
07/12/25 by Chris Berry
Always great service
07/12/25 by Clare Grew
Parcel held up in US Customs and I cant find out what to do to release it. Struggling with contact and lack of ownership by anyone.
07/12/25 by Graham
accurate and seamlesss
07/12/25 by Recipient
Quick delivery polite and respected my property
07/12/25 by joycrosby
Fantastic, easy to use and collected from the house. A brilliant way of sending parcels to an elderly friend abroad.
Excellent.
07/12/25 by customer
Simple to book,
We dropped parcel at the post office.
Delivered fast and efficiently.
06/12/25 by Jen
The parcel arrived eventually after 3days, one driver said we missed you with a dark photo, didn’t even turn up, said delays on first day and the last driver was delayed though at least they delivered late, we were grateful for this, this was after contacting the courier service to finally ensure it would be delivered, being an expensive item!
06/12/25 by Jeff
Parcel Monkey made it very easy for me to send a parcel from England to USA. With just a few clicks I could see all my options and their costs.
06/12/25 by Colin
I admit we put the wrong number on the parcel. No. 9. Should have been no.19. The parcel was returned to the depot. Great we thought as No. 9 is a new build empty because it’s not been sold! Cannot understand why the parcel was not returned back to us. But we have been advised per your system that ithas now been delivered to an empty house per your records!! No picture of the house but then that doesn’t seem to have been an option
06/12/25 by Chris FennerCustomer
Parcel returned with no reason Do not use, waste of money
06/12/25 by Gavin Lowrey
Parcel was dropped off on a Friday lunchtime, sent as Parcelforce 24 expected it to be delivered Monday, but wasnt delivered until Tuesday. Parcel was delivered battered and retaped to hold it together.
06/12/25 by Sam Spenceley
Easy drop off points. Good range of options for carriers.
06/12/25 by Fenella
Quite disappointed
06/12/25 by Customer
My delivery through Parcel Monkey-FedEX was next day delivery and this was not the case. Parcel was delivered to required location (Collect+) by myself at 09:00 on 27/11/2025 and the parcel was delivered to any required location on 03/12/2025 (5 days in total to deliver)
05/12/25 by Anthony Wheatley
My parcel went missing. It was collected from my home on 17/11/25. On tracking it stated not collected, It caused me a lot of stress and anxiety, the parcel was to my Great Granddaughter for her 4th birthday. I was very frustrated that I could not actually speak in person to someone. Eventually the parcel was found and delivered it took 14 days (not 2-3) 5 days after her birthday, no compensation offered.
05/12/25 by CHRISTINE CHANDLER
Speedy service. Good tracking.transfer to Dubai and delivery first class.
05/12/25 by Terence Herrington
Whilst some courier companies you can book a service with have poor service, at least Parcel Monkey can follow up on your behalf and will cancel without quibble if you have any problems. Its much easier to deal with them than the courier. Thanks to Mafe Cruz
05/12/25 by Richard Austen
Simple to use. Good price. Delivered on time.
05/12/25 by Paul Phillips
Very quick service
05/12/25 by Donna
Not yet delivered.
05/12/25 by TONY EFE OBRIKI
Booked 24hr delivery and arrived late. Couldn’t track the parcels for some reason which is unusual as usually a very good service. Didn’t mind the late delivery but needed to be able to track the parcels.
05/12/25 by Carole coleman
Easy to use.
04/12/25 by Susan Hawkes
2 parcels in a row not collected when arranged to be collected. Used be decent in my opinion now gone downhill. Looks like giving another company a try
04/12/25 by Kevin Edwards
Fruad, scammer, liars. I posted zipp carbon wheels and after packing their weight is no more then 5kg. First they charged me £122 and they delivered it to Dubai. Then after 5 days of delivery they charged me £38 with invoice for 30kg weight. Thats my parcel Id, if you want to investigate it. But before that just check zipp carbon wheels weight online. Dont be ***** PM_13110984
04/12/25 by Eagle's Nest
my package got to the USA very quickly and in one piece
04/12/25 by Customer
Good service. Easy booking procedure and able to use courier of my choice
04/12/25 by Graham Green-Buckley
Good choice of parcel list options, with range of cost and delivery type. Parcel arrived promptly with no customs issue despite recent changes in sending food to USA.
03/12/25 by Mrs. Carolyn Williams
This is the second parcel I have checked in that has gone missing. I have also sent parcels via express A.M. next-day delivery, which can take up to two days to arrive. Resolving these situations proves to be impossible. They do not even refund the postage costs, let alone the value of the items that have disappeared.
03/12/25 by Customer
Booked a parcel in with using a 24 hour delivery service, but after 2 days, no-one has been to collect the parcel, let alone deliver it. Whats the point in paying more for an 24 hour service when they cant even get the parcel picked up. Customer Service barely replies to messages and are useless when they do. Im now asking for a refund so I can use Royal Mail instead, but my messages are boing ignored. Completely useless, AVOID.
03/12/25 by AA
Package was never picked up, was never offered a refund. Arranged for Courier to pick it up and it was delivered to me within 24 hours. Will never use again.
03/12/25 by Elaine
Parcel Monkey is my go to site when i need to send parcels anywhere especially for birthdays, Easter and Christmas etc. always had a good service over the years, have only had two miner blips so all in all that is good!
03/12/25 by Tina Croft
Used this online company before. Easy to book collection. Collection guy very polite service. Delivery guy,not so good. Left parcel on doorstep. Person other end said they couldnt hear their doorbell ring. Thats the only reason for 3 stars.
03/12/25 by Gareth
Great way to send parcels and keep track of them. Dislike the way they accept payment for a parcel then send you message that there is a problem and to contact them, meaning i have to then cancel the transaction and wait on payment being paid back to card
03/12/25 by Derek
Very easy to find a suitable carrier
Good user interface
03/12/25 by Adam Wiseberg
Really good service (via Fedex) including drop off and delivery, arrived on time in good condition. Will use again.
03/12/25 by Melissa Nayler
