We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,801 reviews.
Paid for insurance on a delivery? Good luck getting the claim paid out! These guys will try every trick in the book to NOT pay out for a damaged item, and only WILL pay out when threatened will legal proceedings.
11/04/25 by Scott Hale
It was smooth experience, thanks to Parcel Monkey
11/04/25 by Customer
great service as described.
11/04/25 by JH KIM
These guys are a scam. I have booked with Parcelforce via Parcelmonkey, and my packages were sent back because Parcelmonkey didnt even forward the emails they have gotten from Parcelforce. I had no idea my packages were sitting waiting to clear customs. Also, they do not provide any form of documents while if you use Parcelforce directly you would be getting better service. I have also contacted them before everything was sent, and double-checked I was doing everything properly including customs documents etc. and ensured that I get any sort of contact when my goods were held in custom. However, not only do they not consult basic things with customs which Parcelforce does for you if you use them directly, when such problems arise Parcelmonkey becomes very defensive and tells you that its not their problem. Im pretty sure theyre defensive for a reason, must be getting lots of calls/complaints. AVOID AT ALL COSTS
11/04/25 by Jay
Great experience easy to use and great prices
10/04/25 by Linda Gill
easy to book a delivery, fast service and reasonable priced
10/04/25 by Helen Jones
Cannot give a 0. Tried to charge me an extra £52.60 for a parcel 2 weeks after it was delivered stating I lied about size and weight. Sent a copy of manufacturer dimensions and weight, plus a copy of my parcel that proves what was sent and the recipient and that it was actually overstated size and weight to make sure I had sufficient postage costs covered...... And nothing. Still waiting on a reply, cant speak to anyone. Been trying all aftenoon and its just silence from their chat. Absolutely useless. Stay away.
10/04/25 by Andrew David
Disapointing services. Never using again. Paid extra for guaranteed delivery next day, never delivered, never returned the item back. And wanted me to pay extra for item to be returned or to be delivered. ...... scammerss...
10/04/25 by Edvinas
Very easy to use. Took me through all the steps.
10/04/25 by D Thompson
Worked out as promised!
10/04/25 by customer
Items collected and delivered when expected.
Cheapest price found and tracking info available from collection to delivery .
Excellent service
10/04/25 by Debbie Pengelly
Great service. Collected from the house by noon and
Delivered by 9am the next day. Reasonable cost and a great service
09/04/25 by John G Jones
No instructions about what to do with 2 separate Parcel Force barcodes and even post office didnt know!
09/04/25 by AW Customer
Absolutely dreadful customer service. Contacted them 4 days ago to find out the whereabouts of a parcel that was booked on an overnight delivery 6 days ago. Received an email 2 days ago to say they would look in to it and then heard nothing. Contacted them on live chat today and the support agent point blank refused to give me any information on their policy regarding refunds. Still waiting for my parcel. Would give 0 stars if I could.
09/04/25 by Stella Duncan-Petley
Very simple to use. Choice of couriers extensive. Takes over the worry and effort of DIY.
09/04/25 by Rodger
My item was booked next day and I am still waiting for it
09/04/25 by Chris Long
All good at a decent price.
09/04/25 by Mr gunter dove
I booked a 2 day international parcel delivery through parcel monkey that was with parcel force. I dropped my parcel on a Tuesday evening and it was on its way by Wednesday morning however it did not get delivered to its destination in Ireland until 5 working days later. It was a waste of time paying for the 2 business day delivery
09/04/25 by Tony Lawlor
Really easy to arrange and view all options.
Very quick collection and delivery.
Beyond expectations
09/04/25 by Sue
Delivered on time etc and packaging seemed undamaged. Awful noise when plugged in as fan damaged (smashed into lots of pieces) signs of other damage to unit, stress marks, consistant with unit been dropped as no visable damage to packaging. Paid for insurance but probably not worth trying to claim. Package near max weight at 28Kg and too busy.Not used carriers for years due to bad experiences.
09/04/25 by Kevin
Brilliant experience, 3 days from Leeds to Alicante
09/04/25 by Nelly
Excellent Website, once you have the measurements of your parcel its hey presto EASY! The driver that arrived was knowlegable quick and a pleasure! Well Done Parcel Monkey. you have gained yourselves another happy customer .
09/04/25 by Judith
I have used parcel monkey quite a few times now and I am very pleased with the service. Straight forward clear instructions on website and always pick up on time.
08/04/25 by John banks
It is so easy to book online. The driver picked up the parcel at the promised time & it was delivered at the allotted time.
08/04/25 by A. C.
The delivery using UPS as courier to the USA was amazingly fast. Delivery booked Thursday, collected Friday, arrived with the recipient on the following Monday. Just one working day! Blown away.
08/04/25 by Customer
My item wasnt collected
08/04/25 by Customer
Internet equivalent of that taxi tout trying to hustle you when you walk out of the airport after arriving on holiday. They just want their cut, and the chance to sell you more stuff. I swore at them 3 times before Id finished booking my parcel in. Amateurs.
08/04/25 by AW
My parcel was collected and delivered promptly and efficiently. It was collected on the day requested and delivered to myself within 48hrs. Excellent service I would have no hesitation in using Parcel Monkey UK again.
08/04/25 by Susan
Efficient service
08/04/25 by Mr Berman
The collection of my heavy package was extremely efficient and pleasant. It was much appreciated by us octogenarians!
08/04/25 by Joyce, Wiltshire
Easy to use.
08/04/25 by Steven Holden
Very good service. Kept me informed regarding pick up time. Defining an hour slot was helpful.
08/04/25 by Carolyn Duke
No one visited and I need my money back
08/04/25 by Chuks
Next day delivery took 4 days driver couldnt find the pickup point, can you believe it the yanks can put a man on the moon but cant find fir tree Avenue in coventry!!!!
08/04/25 by Ivor Dowell
Sensible price for shipping parcel to Buckinghamshire for me. Easy process. Thank you
07/04/25 by County Print and Signs
Straightforward and quick collection and delivery. Will use again.
07/04/25 by Karen Angelica Rodriguez
Collected on time and delivered next day
Great service
07/04/25 by customer
Collected on time and price less exorbitant than others.
07/04/25 by Tom Trudgian
Simple process easily understood.
07/04/25 by Mr George Budge
Parcel arrived with the recipient
07/04/25 by Mike
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