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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,541 reviews.
Brilliant from start to finish- extremely competitive pricing
22/02/24 by Olivia
The labels were sent for me to print, which was easy. The parcel was collected on time and delivered quickly.
Good prices and reliable, couldnt ask for more
22/02/24 by susan crane
Delivered promptly within 24 hours
22/02/24 by elayne
From dropping off the parcel to its final delivery every was excellent and hassle free
22/02/24 by Customer
No written proof of delivery given
22/02/24 by Barry Simpson
Clear instructions, tracked parcel all the way and got to the USA on time! Great service and price. Highly recommend!
22/02/24 by Sara B
Everything about using
22/02/24 by Tim
Fast and easy to use, many thanks
22/02/24 by Mike Grout
Easy to use system, I usually pick a Parcelforce service for collection but might try a cheaper option next time.
22/02/24 by Geoff Spence
My recollection was that the service chosen states that delivery would take 4 days. Nearly week into the process and the parcel has not left the UK.
22/02/24 by Stephen Cursons
This is the worst platform Ive ever encountered. Without any valid reason, they charged $1300 to our PayPal, leveraging an authorization setting in PayPal, and then proceeded to lock our account, demanding additional fees. I found myself compelled to raise a dispute with PayPal to address this issue. Their customer support was of little help, repeatedly telling us our issue was being passed to another department. After three weeks, they finally returned with apologies, attributing the problem to an IT issue, and offered us a 10% discount voucher, which was hardly a consolation. The most frustrating part? Our account remains locked, preventing us from placing any new orders due to a glitch in their system. My advice? Steer clear of them.
22/02/24 by ungov olivier
Picked up on time, delivered quickly. Good service at a reasonable price.
22/02/24 by Timothy Phillips
Amazing. If you need a parcel delivered, try these out. It’s the best and you cannot get cheaper if you go direct ????????♂️
22/02/24 by Rich B
Happy with the service
22/02/24 by Coraline
Great easy to use
22/02/24 by paul milnes
Your site is very trustworthy I am so hoppy to contact you ☺️
21/02/24 by Customer
barely even worth giving the Parcel Monkey team a star - there is no way to contact them when you have a problem, their "instant" chat is not instant, they reply within an hour and ignore every reply you send them even if its an immediate reply. Megan was the customer service rep who "replied" to my query, she didnt read my replies or questions and told me to request a refund. She provided no support or guidance on how to address my issue of the label not working. How this company has customers blows my mind. Megan should get more training on how to help a distressed customer... or any customer... she comes across as the sort of employee who does the bare minimum which I guess goes hand with this companys ethos. And whats funny is knowing how corporate companies work, she will likely get a pay rise for doing nothing!
21/02/24 by Nicole Coombes
Excellent seamless service
21/02/24 by Mick D
Superb service. Great value
21/02/24 by Nuala Q
arrived on time
21/02/24 by customer
Excellent service. Highly tecommended
21/02/24 by Mr henderson
Great customer service, parcels arrived safely.
21/02/24 by Customer
No problems with Parcel Monkey however the carrier that gave the best price Evri were appalling. It was collected on 13th Feb and today the 21st after many delays, broken promises of delivery dates etc, it has still not been delivered. This was an Ebay sale for a measly £10 so not a financial disaster but a pain in the bum. I will use DPD in the future.
21/02/24 by James Garvey
Collection and delivery was on time
21/02/24 by Paul Rush
easy to use and i was well informed on where the parcel was. i liked the dashboard and also better price than going direct
21/02/24 by Nicky
Regularly billed extra charges and not notified that there coming or why, when asked they ll not provide the proof for why
21/02/24 by Tony Hough
Arrived within the time stated tracking system good
21/02/24 by Dovaston
I have sent mutiple items over period of time and had no issues so far.
21/02/24 by Customer
Easy to use,
20/02/24 by Mr Martin Foye
Communication was very good, and the item was delivered on the due date. I only gave 4 stars rather than 5 because I was notified twice that the delivery had changed. That meant having to stay home for several hours, which was very annoying.
20/02/24 by Gillian Manning
Perfect service as usual
Dropped parcel off, picked up and delivered within 24 hours
Highly recommend
20/02/24 by Sue Wiseman
Easy to work out cost of delivery and complete custom documents
20/02/24 by Robert McLaughlin
Punctual to receive parcel and prompt delivery
20/02/24 by Colin Stanton
Excellent, parcel was delivered on time, in good order, very pleased with your service will use again.
20/02/24 by Narina
U collected my parcell gave me a PM number which didnt show up delivery ,when i contacted online chat was told parcel delivered 7th ? Then later had an email to say parcel was delivered19th yet the company still cant confirm that you have delivered the parcel
20/02/24 by Mrs. Joan Elizabeth Spencer
Always a good service
20/02/24 by Customer
Very efficient and easy to use
20/02/24 by duncan benge
Great Service Delivery. Will definitely use again.
Thanks for making my life easier!
20/02/24 by Customer
Just a good service
20/02/24 by Michael
Just so easy to do. Very good service
20/02/24 by Michael
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