We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 217,466 reviews.
The price was good and it worked - probably a problem with Parcel Force but we had no idea what time the collection would be - most couriers give you a window and not just a date
30/06/21 by John
Easy to use and efficient. Thanks
30/06/21 by Beverley
Very easy to organise and quick to pick up items
30/06/21 by Petra Edwards
Better and cheaper than all the other comparison sites!!
Fast, efficient and happy
29/06/21 by Het Patel
Good collection and delivery and excellent price. It now seems the tracking system is working better and I was automatically directed to Parcelforce for accurate information.
29/06/21 by ms pandora geddes
It was quick and efficient service.
29/06/21 by Mandeep
excellent service to Switzerland
29/06/21 by Satisfied customer
Very pleased with the service, great price and great delivery
29/06/21 by JANET
Simple to book, parcel picked up and delivered on time.
29/06/21 by Customer
Great service at reasonable prices. Would use again
29/06/21 by LYNDA
Dont trust these apes with your parcels they cant be trusted. There customer services department doesnt exist its all just a computer randomly spitting out a new representative name every time & a scripted responsewhen I contact them. Please also be advised they always claim to be contacting there courier partner for answers to reasonable questions. They dont contact the courier instead just stringing you along with scripted answers untill they ask you to submit a claim which I may add is time critical. Every query i have every had with 5hem ends this way. This is the most recent saga with them. Awful experience. Buyer from Austria paid import tax via PayPal to DPD tax collecting agency TD express. TD express failed to register the payment. DPD claimed tax wasnt paid but at the same time refunded my customer in PayPal ( how could they refund the tax if he hadnt paid) to make matters worse DPD advised item would be returned. Its been two months DPD have lost the parcel in 5here system seems that cant be trusted you should think about using someone else
29/06/21 by Paul Donnelly
Always give the best and cheapest rates for posting parcels :)
29/06/21 by Sue Leece
***SCAM COMPANY**** only use the compare function then go straight to that courier...DO NOT USE THIS ONE. Insurance is a scam...THEY WONT PAY UP... you cannot speak to them on the phone only delayed messages on their portal ***DO NOT USE THEM***
29/06/21 by RI
Saved a fortune on my large heavy parcel
29/06/21 by Mrs Jacqueline Grimmer
Picked up on time and delivered promptly
29/06/21 by Customer
Easy to use and much cheaper than going direct
29/06/21 by Miss Anslow
I have used Parcel Monkey for the last 5 years, to send parcels mainly to Turkey. Best prices and never had a problem.
I cannot recommend them high enough.
Well done parcelmonkey
Thank you
29/06/21 by Maen
Very good easy to do and updated me when delivered and shown signature
29/06/21 by Lyssa Hillhouse
Very good service
29/06/21 by Customer
The parcel was collected and delivered on time at a reasonable price
29/06/21 by Lungowe Kayukwa
Always use this company and cant fault them.
First class service.
Cant recommend highly enough.
29/06/21 by Marj
I am very pleased with the level of service.
29/06/21 by Customer
Perfect for me
29/06/21 by Pyne Zar Min
been with you many months sent many parcels not a single problem keep up the good work
29/06/21 by Customer
Excellent service at reasonable prices
Have used more than once, will certainly be using again ????
29/06/21 by Sonata
Fantastic service
28/06/21 by LYDIA MORRISON
good service. prompt delivery by royal mail.
28/06/21 by Customer
Trusted and efficient service delivered on time.
28/06/21 by Customer
Easy to book, good value prices, parcel picked up at time expected and delivered on time
28/06/21 by David W
Pretty decent. No complaints.
28/06/21 by kerem
Excellent and very fast delivery. Perfect!!
28/06/21 by Customer
Fantastic service from pick up to delivery in two days. Thank you
28/06/21 by Michael Anno
I sent a package to NYC a month ago, since than it has been lost, they say that re-delivery has been re-arranged but no message, no card has been left for the recipient. I emailed them about 20 times, they say exactly the same every time that they they deliver the courier company, bla-bla-bla... they dont want to send me back the package, they dont want to refund me, the company is A JOKE!!!! and my previous review here has already mysteriously disappeared as my package
28/06/21 by Izabella Henson
An easy delivery to very local post office, low cost and rapid dellivery.
28/06/21 by Ms Wilcocks
A pleasure to deal with. Thanks.
*First class service.
28/06/21 by Gerecke
Excellent, easy to use website and good price.
28/06/21 by Elaine Saberi
Constantly having to chase the company for updates, no transparency, not passing messages on from the courier or detailing what is happening at all. I recommend cutting out the middle man with parcel monkey and using the courier directly. Horrendous communication. 5 weeks since I dropped the parcel off and find out today it is being returned and despite repeated requests for a manager to call, no one has rung, and they insist complaints are via post only to slow down the process even further. Thankfully I found out sooner than later and have been able to spread the word.
28/06/21 by Kate
The driver stated he could not make the delivery on thursday 24th June (allocated delivery date) but did deliver them the next day. I checked with the delivery address and there is no reason whatsoever why the delivery could not be made on the original date as the building is manned at all times.
28/06/21 by Customer
I am very sorry to have to write this review but... I send a parcel of goods to myself from the UK to Saudi Arabia which was weighed, measured and described 100% accurately. A week after receiving the package, I ahve been charged over £10 more as the parcel, that weighed under 9kg, has been checked by the courier and found to be 18kg+. This is just a lie and I have been cheated out of money. It is the second time that I have been wrongly charged for overweight items that simply were not overweight. This is fraud, in strictly legal terms and it is very wrong and unfair.
28/06/21 by Tristan
Easy, straightforward and delivered on tome.
28/06/21 by Susan Lewis
