We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,660 reviews.
Prices are creeping up. I started using parcel monkey as they had the best prices. Unfortunately the prices are creeping up and they are no longer the cheapest option. Time to go back to another courier.
14/01/26 by Customer
Did not receive my item, parcelforce said it was delivered & showed a photo of someone else’s door with a package in it, now the supplier Panasonic are trying to locate my item, so hopefully they do locate it soon & I get it, so not impressed.
14/01/26 by Chris
really easy to use and showed loads of different options for delivery which was extremely helpful
14/01/26 by jagdish singh
Don’t know where you left the parcel???
14/01/26 by Mrs Shelly Copeland
Collected on the day I expected and delivered promptly.
13/01/26 by JODIE
Booked DPD via parcelmonkey - failed to collect, several questions all day got no response from parcelmonkey live chat.
13/01/26 by Donald
Courier failed to collect, didn’t contact collection end despite insisting on having a contact number. Tried to rebook for following day, automated phone service required tracking number that wasn’t recognised, chat bot was useless dead end also. Gave up, thankfully seller agreed to despatch via post office. In the end this was just extra inconvenience for both parties and I’ve ended up paying twice. Thumbs down.
13/01/26 by Alex
Booked pickup for guaranteed next day delivery. No pickup. Pickup rebooked for following day. No pickup again. Complete waste of time and money.
13/01/26 by Graham
Shipped on 15/12/25, arrived 10/01/26 missing Christmas. Evri is the new Yodel.
13/01/26 by Alan Thompson
My parcels were collected lunchtime and delivered the next day to the other end of the country. No hassle at all, turned up when they said and delivered within the timescale given, all at a very reasonable cost.
13/01/26 by Martyn
I shopped around before choosing Parcel Monkey to send a parcel to Austria, and their price was very competitive. The service was excellent, with easy tracking that allowed me to keep the recipient informed when the parcel arrived. Unfortunately, the company I returned the goods to has not refunded me, which only highlights how well Parcel Monkey did their job. I really appreciated their reliable service.
13/01/26 by Suzanne
Parcel Monkey are far superior to the their useless competitors.
You are the best by far.
13/01/26 by Jimmy Smyth
Still havent received my Express delivery parcel, now day 5!! DX Delivery is a joke, you cant speak to anyone, kept on hold for 2 hours and then cut off. Avoid these fools!!!
13/01/26 by Anon
Easy to enter size & weight of your parcel and address of where its going .Then it gives you a list of couriers you can use .I found the customs form easy to complete .My parcel reached its destination and was collected by a family member in Spain. All good thank you
13/01/26 by Susan Caine
Easy to select input parcel details and print posting info. Posting parcel which was a 12 inch cube box was reasonably priced.
13/01/26 by Robert McLaughlin
Easy to use website
13/01/26 by Customer
Smooth as some silk
12/01/26 by Shane Randall
You gave me a reasonable service however the company you gave me DX Express were awful !! Having gone for a next day delivery the item picked on 6th Jan still not arrived now the 12th Jan, I hope I get some money back !!!
12/01/26 by malcolm brown
Parcel Monkey was easy to use and gave a range fo best options with clear guidance as to how to measure,cost and wrap the package.
12/01/26 by Stephen Riley
first class service
12/01/26 by Reece
Arrived safely and on time. Competitively priced.
12/01/26 by Mrs Vivienne Young
Easy to use and set up collection, however instructions were not followed and turned up on wrong day
12/01/26 by Lee Atlas
The booking process was easy, the information clear and concise and the parcels were picked up and delivered when I was told they would be. The parcels arrived in good condition.
12/01/26 by Ms Janet Barr
**** service. Lost my parcel. Hidden fees for the reciever. Not happy at all. I paid a lot of money for a parcel to be sent to Tunisia before xmas and still not arrived. No info
12/01/26 by KWISEMAN
Goods not collected. No driver appeared even to this day which would have been a week late!
12/01/26 by S Williams
Very easy to use site, very good prices, unfortunately the courier I booked for next day delivery (TNT) unfortunately took a week to deliver.
12/01/26 by Paul Wood
The parcel item was damaged on return to the company. Damaged during transit.
12/01/26 by Samuel Cuming
You can rely on Parcel Monkey
11/01/26 by Customer
Very pleased with how quickly my delivery came, very prompt service.
11/01/26 by Recipient
All good now problem
11/01/26 by FRED SAXON
Always good prices and easy to use
10/01/26 by Adam Wheeler
So efficient
10/01/26 by Karen
Great service, on time!!
10/01/26 by Charalampos Tsitouridis
Package came water damaged and had parts of the bottom of one of the boxes missing with the plastic wrap inside the box cut open
10/01/26 by Tyler
It was on time and delivered politely.
10/01/26 by G. Smith
My parcel was collected as per the agreement, however it hasn’t been received and the tracking claims it was left by a gate, which doesn’t strike me as a safe place, as the tracking suggested. I now am having to go down the route of an insurance claim. I didn’t receive any notification of the delivery.
10/01/26 by Dean Davis
Impressed with the completion of the custom form
09/01/26 by Stuart
Ive used Parcel Monkey on many occasions, all without problem. But over the last week Ive had multiple parcels fail to be collected. Ill now be booking in directly with couriers, even if it means paying extra.
09/01/26 by Hannah
Really easy to use and found me the best price
09/01/26 by MrsPatsyHart
The cost can be a lot lower than booking direct with a courier and you get the same service but when I booked postage with Royal Mail recently through Parcel Monkey I found out that package tracking wasnt available when I inputted the Parcel Monkey tracking number into the Royal Mail website. Maybe this is why it was a lot cheaper. I had to rely on the recipient to tell me they had received the package to know it had been delivered
09/01/26 by Stewart Brown
