We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,475 reviews.
Great service and great price. Our package arrived in Europe bang on time and in perfect condition.
01/07/26 by D PATEL
ATROCIOUS COMPANY DPD LOST MY PARCEL VIA PARCEL MONKEY, I BELIEVE IT WAS ACTUALLY STOLEN, BUT IT CAN ONLY BE ONE OF THOSE TWO. (CD PLAYER WORTH £150 ON TOP OF A REPAIR OF IT WORTH £140) I STARTED A CLAIM WITH PARCELMONKEY OVER FOUR WEEKS AGO, THEY ASKED FOR PROOF OF THIS, PROOF OF THAT , DESCRIBED WHAT IT WAS, WHAT WAS THE PRODUCT AGAIN , DESCRIBE THE BOX , DO THIS DO THAT , 30 ODD MESSAGES BACKWARDS AND FORWARDS. THEY EVEN ASKED ME TO GET THE CUSTOMER TO SIGN A SHEET OF PAPER SAYING THAT THEY DEFINITELY HADNT RECEIVED THE PARCEL ??????? THE TRACKING PROVED IT HAD NEVER BEEN DELIVERED !!!!! THE PARCEL WAS COLLECTED (AND SUBSEQUENTLY LOST/STOLEN) ON THE 14TH MAY , AND YES ITS NOW THE 24TH OF JUNE !!! AND THEYVE FINALLY GOT BACK TO ME OFFERING ME £10.36 !!!!! I WANT A DIRECT CONTACT FOR DPD NOW BECAUSE IM GOING TO TAKE THEM TO THE SMALL CLAIMS COURT , THEY PROBABLY WONT DO THIS BECAUSE ITS ALL DONE VIA MESSAGES , AND DPD WILL JUST SAY GO THROUGH PARCELMONKEY YOUVE LOST ANY CHANCE OF EVER GETTING ANY FUTURE BUSINESS FROM ME AND I WILL MAKE SURE I PASS THE BAD REVIEW TO AS MANYA PEOPLE AS I CAN AN ABSOLUTE JOKE AFTER OVER 4 WEEKS OF MESSING AROUND . ParcelMonkey wrote "Ive contacted you via this platform to request some additional information; if you could respond at your earliest convenience that would be much appreciated." EDIT: AS OF 25/6 @21:00 NO YOU HAVENT - DONT LIE , NO SUCH CONTACT/REQUEST HAS BEEN MADE. EDIT@ AS OF 29/6 @13:45 **STILL** NO REQUEST FOR MORE DETAILS VIA TRUSTPILOT HAS BEEN MADE. EDIT AS OF 30/6/2026 @10:45AM STILL NO RESPONSE FROM THIS PLATFORM OR DIRECT ON PARCELMONKEY PLATFORM I will be forced to claim via the small claims court using section 49 unless you respond with a more appropriate offer YOURE ONLY MAKING IT WORSE FOR YOURSELVES BY NOT RESPONDING You initially suggested that youd asked for more info via the trustpilot platform (you didnt make such a request) And despite several edits on my original review telling you this , you are now not responding at all (either here on trustpilot or the parcelmonkey platform) So well see how you respond to a 2nd 1 star review
01/07/26 by Mike
Very good service, as always!
30/06/26 by Jeremy
Very nice
Easy to use
30/06/26 by MANMEET KAUR
I left my parcel in the InPost box, they recorded it - it is on their system, then nothing. It is still being prepped almost a month later. Really bad service. I contacted InPost who referred me back to Parcel Monkey and they promised to look into it. I called again and they have still not contacted me. I can only assume they have lost my parcel. It really isnt that hard guys, pick up a parcel from a locked box and deliver it. Not exactly rocket science. Perhaps the old adage applies, you pay peanuts so expect monkeys. Im very dissatisfied with them, particularly as InPost just refer me back to Parcel Monkey and they just do nothing it seems. A complete waste of space. I wont be using either again my present never arrived.
30/06/26 by MR NEIL ROBINSON
Parcel carefully and efficiently delivered. Thanks
30/06/26 by Diana Christian
First time Ive used this service. Very easy to use and I would highly recommend it. 10/10
30/06/26 by David
I paid for express 10 service to be delivered on Friday at 10 so that my shippment not to miss its connection but my package got delivered today and is costing me a big loss.
29/06/26 by ISATOU KUJABI KHAN
The 1 to 2 day service took 8 days, nothing more to say
29/06/26 by Dave
This is a great site, Ive had very positive experiences so far and will definitely use them again.
29/06/26 by Jo
Quick and easy - all went smoothly :)
29/06/26 by T Gates
Go to the customer in 2 days happy with that time.
28/06/26 by Helen
Wasnt sure but it worked fine for a Parceforce label so 5 stars
28/06/26 by keyjpb
I was very upset that you have to pay not only customs but a handling fee Parcel also arrived two days late
28/06/26 by Louise Banks
Easy and convenient experience.
27/06/26 by customer
I always use you. Collection and dispatching always run smoothly. Price is excellent
Most of all you bring labels most others want you to print them which is impossible with no printer.thankyou look forward to next time
27/06/26 by Margaret Tulloch
Easy labelling and drop off …quick postage to Australia at a reasonable price
27/06/26 by Mary Hyde
No problems easy to arrange and faultless delivery
27/06/26 by Sandra
Superb, thank you.
27/06/26 by Malachy McKibbin
Had my parcel ready for collection by Royal Mail, but was informed at the last minute that they would not collect it as it is too large/heavy. OK - maybe thats Royal Mail being useless and just making up an excuse - but the problem is there is no decent support from Parcel Monkey. I reported the problem via their system at 2.15pm but did not hear back all afternoon. I cannot book another collection slot directly with Royal Mail myself - seems only Parcel Monkey can do that. Waste of time and money.
27/06/26 by glitterdebbie
I sent a parcel from Scotland to winnepeg in Canada.
Collected promptly and delivered within 3 days. Just amazing.
My only annoyance was the delivery driver in winnepeg didnt chap my daughters door. Left package outside in the heat. She heard the parcel drop and collected it from outside.
27/06/26 by Catherine
Great delivery and communication
26/06/26 by Eric
Satisfactory service always!
26/06/26 by Customer
I paid for a 48 hr delivery . You failed so I would like a re fund . John perks
26/06/26 by John Perks
Not happy with courier leaving a £300 parcel outside customers door for anyone passing to pick up. We Need a better service than this from royal mail.
26/06/26 by Customer
Shipping overseas can get expensive but Parcel Monkey provided an amazing rate that was i fraction of the retail cost .The customs forms were easy to fill out online and the transit was highly efficient.Great platform for anyone needing reliable cross -border delivery.Fantastic rates for international shipping and an excellent service .Thank you again .
26/06/26 by Alexandra
Appalling, paid £430 for a service with UPS and after booking it you are on your own. To start the courier didnt collect so we drove it to a drop off centre and then a 4 day service has taken 8 days and nothing has changed, just stuck in a warehouse with UPS saying its Parcel Monkeys problem and PM saying contact UPS. Total waste of time.
26/06/26 by Customer
Theyve saved my card number, again. I keep telling them I dont want my card number saved. Ive selected options not to have my card number saved. Yet, once again, as always, they save card numbers. Do NOT trust this company
26/06/26 by Samuel Hyde
Having used parcel monkey previously this was appalling. Sent a parcel to Spain, collected no problem. All paperwork attached to box including power of attorney for customs. Then recieved e mail need power of attorney sent , then another request re sent. Then sent to every e mail address we had or could find for courier Ups and parcel monkey. This parcel has now been cancelled choice destroy or pay for it to be returned. I have had to pay to return it 6 weeks later and now I have to put in a suitcase and pay for 20kg luggage and take myself as easier. Still no response regarding power of attorney. Absolutely appalled. I have requested an investigation . Collection was seamless as always after that downhill. Contact and customer support zero.
26/06/26 by Sharin
Collected on time and delivered on time
26/06/26 by VJSports UK Ltd
I have used monkey parcel company since 2013 as my son lives in Australia never been disappointed always deliver from uk to Australia within 10 days. Will recommend them .
25/06/26 by Customer
Just done exactly what they said,was easier having the choice of royal mail printing off the adress etc as I have no access to printer
25/06/26 by derek ballantyne
My first time consigning non-urgent, non-valuable items (quantity of books) to the US. I wanted a site and organisation that would not make the process too complicated - and who would collect. The process via Parcel Monkey UK was just what I needed and worked a treat! Well Done!!
25/06/26 by Martin Rowley
Easy to use website. Great price. Delivery was on time via UPS
25/06/26 by Buttonboxleics
First time user. Collected when specified and delivered on time, very happy.
25/06/26 by Customer
Delivered late Parcel broken Wine bottles smashed Not sure could be any worse service
25/06/26 by Mr Mark Birch
Fantastic!
25/06/26 by AC
All I can say is absolutely avoid this company I organised for a collection for next day delivery on 19th may never happened finally collected on 21st took out the Insurance policy ring doorbell shows it was collected absolutely fine from my house now 5 weeks later my parcel is apparently damaged and they don’t care who knows where it is I’ve asked for the damaged parcel to be returned to me absolutely nothing there is no contact number for them do not use them is all I can say PM13262429
24/06/26 by Mike
Parcel arrived within 10 days and was tracked efficiently
24/06/26 by Fizz 47
Prompt pick up and delivery
24/06/26 by Susan Fleming
