We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,243 reviews.
Easy to organise and book
29/11/25 by Mr Gordon Walker
Very poor communication with no effort to address my predicament. I experienced 3 failed consignment collections with no explanation and no confirmation from PM on any particular day that that the courier was going show up. Parcel Monkey is a "middle man" and as such unable to communicate with the courier services they engage. The only action their "report a problem (help!) desk" can take is to reschedule (after they realise that collection has failed) As a result I lost confidence that PM would provide the service they had contracted to perform. I lodged a complaint on the help desk. No reply. Hence I am writing this review. Instead, I went direct to a courier and the consignment was collected the next day
29/11/25 by Mike Blex
Very Easy No Problems
29/11/25 by Ann Norman
Parcel delayed due to been sent to different Depot
29/11/25 by Mr Robert Hall
Parcel delayed due to been sent to different Depot
29/11/25 by Mr Robert Hall
Competitive price
Our package arrived in Dubai in under 48 hours!
29/11/25 by Fran
Got charged £12 afterwards for supposedly size or weight of sent parcel was longer than declared. Parcel was measured and weighted precisely just to avoid this bull****. Repeated replies to the email notifying me of the excess charge are ignored. Will never use or recommend these crooks.
28/11/25 by Vasilis Tsioumanis
Wanted to ship to Guernsey. Parcel Monkey take your payment and then say “there’s a problem with your order”. No means of phoning them. Raise a ticket and get zero response. Useless and fraudulent.
28/11/25 by Danish Dave
Absolutely amazing as usual, always use Parcel Monkey, my parents sent me 2 boxes cost over £250, same size and weight with Parcel Monkey was £60 and got here 3 weeks quicker
28/11/25 by Customer
Great value! Good company!
28/11/25 by Jason Jackson
If i could rate zero i would, probably the worst experiance with a delivery ever, firstly DX didnt turn up to collect the parcel on time, then the driver turned up without the parcel at all, inacurate tracking, waiting in gor dayz because delivery was due. £50 for next day delivery!!!!!! Ten days it took! Awful
28/11/25 by Recipient
Parcel picked up on time and delivered safely and on time too. Good value for money.
27/11/25 by Matthew Ruprecht
Word of warning. If you get the email with "There was a problem in generating the shipping labels for your booking. We will look into in the issue and send you the labels via email. " Dont believe it. I waited until the day of the delivery for the email but ended up prompting them on chat. They then changed the delivery day to the next day. Not what you want and no one to talk to. Will try a different firm next time
27/11/25 by Roland Youngs
Fantastic!
Simple and easy to use, never lets me down!
27/11/25 by Consignment Express
My request was dealt with quickly and efficiently without any fuss
27/11/25 by Oakway Ltd
Kept up to date with progress of parcel.
27/11/25 by Anon
Used these a number of times.
99% of the time no issues. Really hard to get in touch with people if something out of the ordinary happens and the “computer says no”
27/11/25 by David Ellis
Great service would choose again
27/11/25 by Jacqueline
Made the whole process simple yet effective. No fuss or issues.
27/11/25 by Brian Willans
A very smooth process from start to finish and easy to follow instructions which is always very helpful.
27/11/25 by Mr Travers
Fast and reliable
26/11/25 by Customer
Avoid. Parcel arrived damaged to end destination, we paid extra for the damage insurance which was also a waste of time. We were then refused any form of compensation. Very disappointed.
26/11/25 by Daniel Centracchio
Easy to use and clearly explained.
26/11/25 by customer
Very easy to complete my details of the size, weight, measurement and print off your label. Definitely recommend using thus sute
26/11/25 by Craig Thompson
Collection by DPD was prompt. But despite paying for next day delivery parcels were delivered 3 days after promised day.
26/11/25 by G Kirk
Terrible. Parcel was booked with Courier through parcel monkey. I receive a text from Courier of the morning of collection (Tuesday) with a 1 hour time slot. Once they were 2 hours late I messaged parcel monkey and they said leave it until 6pm in case they are just running late. I messaged parcel monkey just after 6pm as no collection. As they are open until 8pm I expected a response. Nothing. At 10pm I messaged them and said are they going to collect following day (Wednesday) and I received a response Wednesday morning saying it couldn’t be done that day and would have to be collected Thursday. (This would be 2 days after initial date agreed). I explained that was unacceptable and went through another source to ship my parcel that same day (Wednesday). After I had done all that, which took a while I received a text from Courier giving me a time slot for collection that same day (Wednesday). It seems to me that customer services at parcel monkey don’t communicate with courier companies and just make up their own replies. My assumption is that something went wrong Courier’s end on Tuesday and they decided to collect on Wednesday. They could have communicated with me a bit better but Parcel monkey should have contacted them to see what the problem was.
26/11/25 by Alison Sinclair
I did a 48 hour delivery but it got delivered in 6 days
26/11/25 by Customer
Quick reply with all the information requested
26/11/25 by Watermark
Parcel Monkey offer excellent service, rapid, efficient and cost-effective! The process is easy, reliable and quick.
25/11/25 by Janet Obi
GREAT SERVICE !!!
25/11/25 by Tina howell
EFFICIENT AND Arrived within a week Better than local post .
25/11/25 by Fizz 47
Excellent service
25/11/25 by Ian Gee
I sent three parcels with them. One was picked up, never tracked, and ended up completely lost. The second—an expensive guitar—arrived at French customs and then became impossible to track. It was probably stolen by customs or who knows who. Their customer service was useless: they didn’t investigate, didn’t track anything, and didn’t reimburse me. I strongly advise against using their shipping services. It’s better to pay a bit more and make sure your items actually arrive.
24/11/25 by jean arno
Used Parcel Monkey on Saturday 22nd November to organise a pick up on Monday 24th November. They dont provide a pick up window, only that pick up time is between 8am and 6pm, so ive sat in all day waiting for parcel force to come pick up my parcel. No one has arrived. I spoke to parcel monkey on the chat twice today (24th) and each time, cant provide a pick up window and would need to contact after 6pm if nothing happens. Logged on now at 6pm and the chat window is nowhere to be seen on either my desktop or mobile. Ill be immediately asking for a refund tomorrow. Would not recommend this company. Sitting in and waiting for something that never comes is just a waste of your life. I can only thank parcel monkey for wasting a day of mine.
24/11/25 by Paul
IVE ALWAYS HAD SPEEDY, RELIABLE SERVICE
24/11/25 by Andrew Kinmont
***PLEASE AVOID THIS SERVICE*** , I PAID THEM £8 FOR THE INSURANCE OF AN ITEM I SENT ABROAD, I TOOK PICTURES OF THE PACKAGING, THE ITEM GOT LOST AND THEY DID NOT WANT TO COMPENSATE ME. ***PLEASE AVOID THIS SERVICE***
24/11/25 by Juan M Rojas
No one has been to another courier yet....
24/11/25 by Customer
Excellent delivered quicker than expected
24/11/25 by Sandra Green
parcel was thrown across the gate and left on the ground( in the rain)despite the fact that there was a large post/parcel box about 1 yard away
24/11/25 by ann gray
Good pick up good info tracking etc.
24/11/25 by Cookie Chillesford
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