We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,473 reviews.
Quick and simple.
08/08/25 by Paul Summers
Only giving 4stars as the pickup was two days late
The delay wasn’t parcel monkey fault but the courier.
07/08/25 by John k (Carrick)
Booked a pacèl for collection. The collection did not happen on the scheduled date. I requested for an update and was advised that the drivers dont carry phones and so can not be contacted. They will pick up the parcel between 8 to 6 pm. When the collection didnt happen, the customer associates moved the picked to another date. On that date also pick up didnt happen and upon checking the same response was given. It is absolutely hopeless and unprofessional. It looks like I have no option other than to cancel and parcelmonkey is least bothered about their customer lost time ( I waited two days at home for this pickup).
07/08/25 by customer
Esther Paña was excellent and sorted my querrie in a professional and prompt manner.
07/08/25 by Maria del Mar Esbry Figueroa
Great service as always
07/08/25 by Linda Gill
Cant do 0. Never received the service, cant contact for a refund. Joke of a company.
07/08/25 by Customer
Truly awful experience, parcel delivered 3 days late with no explanation or apology.
07/08/25 by Huw Williams
Website was easy to use and the whole process was fast and efficient.
07/08/25 by Katherine
I was charged close to a £100 extra, because they said that my weight was not what I mentioned or the dimensions were not as I had mentioned. They did not provide me with any proof as of yet. They charged me first and then informed me of the extra charge.
07/08/25 by Customer
I booked a courier collection via Parcel Monkey for a specific date, only to wake up to a text this morning that the collection has actually been arranged for today. Getting the date of a request right is a pretty important aspect of handling a request. I will not be using them again
07/08/25 by Jon
I booked a parcel with parcel monkey , wasnt collected . Contact their support feel support wasnt very supporting parcel still not collected 2 days on and paid for 24 hr as it was a item that someone purchased from my Ebay so now parcel very late Ebay not happy with me. Getting absolutely no further getting parcel collected.
07/08/25 by karen smyth
Really pleased with their service. Pick up and delivery was quick and they took great care of the fragile item
06/08/25 by Linda
Simple and easy system to use - will certainly repeat
06/08/25 by Anthony White
Easy to use and provided a range of couriers at reasonable prices.
06/08/25 by Nariman Dubash
Excellent!
06/08/25 by And They Loved Hats
Excellent quick very friendly courier.
06/08/25 by Peter Hanrahan
Quick and easy to understand.never used it before will use again
06/08/25 by Miss Bisset
The process was easy, inexpensive and it arrived very quickly in perfect condition.
05/08/25 by Customer
Quoted one price then finally paid around 30% more
05/08/25 by Colin
**** show - delivered someone elses parcel to me after putting a label with my address onto it. I still have the incorrectly delivered parcel over a month later and support have done nothing to get this poor person back their lost property.
05/08/25 by Ash
Quick, simple, reliable and inexpensive.
Queries answered quickly by Mafe Cruz with addition details given
05/08/25 by Peter Hunton
Good price, easy service
05/08/25 by Peter Lunn
I paid to send a parcel via Evri, but the QR code did not work when the sales assistant tried to scan it in the shop. I tried the order code provided by Parcel Monkey, and that did not work either. I immediately sent a message to Parcel Monkey, and have had no response 16 hours later. No phone number or live chat. I sent a further message to cancel my order. Atrocious customer service.
05/08/25 by Karen Paterson
Our Response: Good Morning,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
Reliable service
05/08/25 by Gary Walker
No issues with Parcel Monkey. However, the courier selected (DPD) uplifted the parcel the next day (29th) but didnt deliver until the 31st and, given that the parcel was clearly marked on all four sides and on the top to "Please keep upright", the driver placed it up on his shoulder on its side. I had to inform him that it was a printer full of ink so unfortunately, I wasnt exactly impressed with the experience.
04/08/25 by Serpentine Embroidery Solution
Very good service
04/08/25 by saman kumara
I had been using an alternative courier comparison site and twice in 3 months when I came to post my items the Post Office told me the bar code had already been used. No problems with Parcel Monkey. Easy to use and I think the prices maybe the cheapest. Thank you Parcel Monkey :)
04/08/25 by Mark
Mafa Cruz solved my problem promptly thanks
04/08/25 by Leon Sweeney
Easy to use and book
Collection happened as booked
04/08/25 by S Swann
All went well. Very pleased thank you
04/08/25 by Eric Parsons
Dont recomended . I send a parcel in Monday and should take 3 days to arrived. 1 week gone and still not delivered and tracking parcel looks like frozen From 4 days - no progress. Really bad expierence for me. No more.
04/08/25 by Mr Lukasz Pachucki
Quick service.
03/08/25 by Reginald James
As always, excellent service. Will definitely be using Parcel Monkey again.
03/08/25 by Sharon Wilson
I have been using ParcelMonkey for many years now to send parcels mainly to Japan. I usually choose their cheapest carrier. They are always reliable, deliver on time and keep informed of any issues that might arise along the way.
03/08/25 by Rex Lucas
The process worked really well! Seamless . I packed my painting it was collect at my door and deliver to my client 300 miles away next day.
03/08/25 by NorthEastbuddingartist
Straight forward and the most cost effective option
03/08/25 by Anna
Easy to use and best prices. Good tracking. Highly recommended. Will use again.
02/08/25 by Lyn
The process of booking the parcel was good, but when I went to Yodels own website to find the drop off address I found that it would have been half the price to go to them direct.
02/08/25 by Geeky Monkey
Quick and affordable service
02/08/25 by Menzies Norwich
48 hour deliver paid for 5 days later No package
02/08/25 by cillia
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