We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
Booked what i thought was a delivery to canada for £36.00 then get a demand for £156.00 from carrier no mention from Parcel Monkey until after the fact. Dont use, avoid at all cost.
16/12/25 by Mr Brendan Roberts
Good value,
16/12/25 by John
Great service! Pick up on time and delivered quickly abroad with care.
16/12/25 by Monika
Easy process, reliable and efficient.
16/12/25 by Jayne
Easy to do. Quick service. Fast delivery.
16/12/25 by Steve
Easy to use, clear and transparent.
16/12/25 by Customer
Fast delivery and package was delivered without any damages.
16/12/25 by akis
I paid for a parcel online but didnt receive a label. I contacted Parcel Monkey live chat and spoke with Karla who was very helpful and sorted the issue quickly. Great service
16/12/25 by Analyn Aldecoa
Got what we paid for.
16/12/25 by Ernest Clarke
GR8 Service, easy to use, no problems, highly recommended.
16/12/25 by Mark Holland
Late, Late and Late! So we booked a collection for a before midday delivery on the next day. Firstly they failed to collect on time, then they failed to deliver even on the day required let n lone the before midday! The item was delivered a day late, just 35 mins before midday.. All in all this was a poor experience and even when we complained to them, rather than accepting they had failed to honour the contract, they simply offered to refund the difference of the timed next day delivery price. We on the other had to chase them and waste a load of time getting nowhere, with no answers only stress for our business parcel required for a show being late and the show not going as planned due to missing items! Failed to collect on time, failed to deliver on time and failed our business by letting us down and causing issues for us, which wasted our time! We would not recommend this service or there aftersales service. Sorry but this was poor all round.
16/12/25 by Carolyn Boyd
Very efficient and good communication.
16/12/25 by Jacqueline
I dislike when payment is taken when job booked, then receive message to say contact us their is a problem, only to know you cannot fulfil the delivery
16/12/25 by Derek
I’m so happy with Parcel Monkey! They collected my parcel directly from my workplace, which was so convenient, and it was delivered to the Republic of Ireland in just 3 days. The whole process was smooth, easy to book, and excellent value for money. Communication was clear, and everything went exactly as promised. Highly recommend Parcel Monkey for fast, hassle-free deliveries at a great price!
16/12/25 by Siobhan
Have used twice to send a parcel to Hong Kong. Very efficient in finding right price and company to use. good communication for exporting goods. all round will definitely use again
16/12/25 by J Koro
Good price, Easy to use quote & order process, All necessary documents and labels provided with clear instructions of how to package, easy to use tracking mechanism with email or text updates provided free of charge. Import duty identified and easy to pay. Will use again for sure.
16/12/25 by GA
no parcel received
16/12/25 by Gordon
Our Response: Good Afternoon,
I am deeply sorry to hear that your parcel hasn’t been received, I understand how worrying and inconvenient that can be.
If the item has still not arrived, please reach out to your sender so they can investigate this further and raise a claim with us if needed. They’ll be able to assist you with the next steps.
Thank you for letting us know, and again, our sincere apologies for the inconvenience.
Every thing went fine I would have given 5 stars but it moved too quickly for me to do it !!!
16/12/25 by Recipient
Good price. Good service . Collection was prompt and communication regarding where the parcel was on its journey was excellent
16/12/25 by Mrs B Ashton
This time delivery was awesome and very fast .Delivered with care.
16/12/25 by Tanya Mansfioeld
First class service
16/12/25 by liz
What a fantastic service & easy to follow.
15/12/25 by Michael
Parcel collected from home… was delivered in Dubai 2 days later. Fantastic service a& price. Will defo be using again x
15/12/25 by Sheena
The purchasing process with simple with the available options. However, after purchasing the2 different options required, I was informed I would receive the labels within 30 minutes. After 1 hour I had to contact the help centre, as nothing had arrived, the operator said they would resend the order, which they did and the label arrived; I enquired regarding the 2nd order and the operator had to resubmit this again for the label to be sent to me.
15/12/25 by Customer
I am having problems with my parcel, it has not been accepted by DPD. I am having no success contacting Parcel Monkey to solve my problem, there is no telephone contact and there is no response to my urgent written query. Unacceptable customer service.
15/12/25 by Alan Taylor
How easy was that!!! Very straightforward instructions, great rates and very quick!
15/12/25 by Chris
Simple to use, parcel delivered on time. Paper work also easy to understand.
15/12/25 by G Quigley
Broad range of postal companies with prices etc. Makes it so easy to choose a suitable carrier.
15/12/25 by DMc
very professional
15/12/25 by Mrs Sandra Macnicol
Everything was perfect xxx
15/12/25 by EDWARD NEWELL
Good communication. Parcel arrived promptly
15/12/25 by Mr Kevin Wilson
once again being charged after the parcel has been delivered, stating over weight or oversized. case weight was confirmed on parcel force scales as being under the stated weight and the dimensions of the case wee checked several times and again overstated when booking, I beleive parcel monkey are operating some sort of scam here and never present proof to justify there extra charge
14/12/25 by Customer
Took far too long to get here.
14/12/25 by David
good serive via DPD
14/12/25 by customer
Five days on my parcel has still not been delivered Very disappointed
14/12/25 by Sabrina Lath
Great service, would highly recommend them
14/12/25 by Ann Barry
I have sent numerous parcels in the last couple of months and I still dont know where 2 are. Its very worrying when you send precious items to your loved ones for Chritmas and all you do is worry where they are.
13/12/25 by Mrs Y Davies
Excellent service! Parcel collected on Monday at 4.30pm and delivered Wednesday, absolutely delighted with the service.
13/12/25 by Mrs.Patsy
This is the 3rd time using parcel monkey after recommendations to use them. Easy to navigate the site, everything straight forward and full explanation of packing your goods,updated as the parcel travels. Great price as I shop to my daughter in canada. I wont be using Royal Mail for parcels again after using Parcel Monkey - so much easier and cheaper.
13/12/25 by Anne Anderson
Terrible service
13/12/25 by Steven Scott
