We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,449 reviews.
The package was delivered completely damaged and most of the items inside the package is broken
23/07/25 by Customer
Parcel has not been collected. I emailed Parcel Monkey the next day alerting them to the fact we are only open Tues-Sat along with opening hours and to please reschedule a collection. They got back to me the next day rescheduling a collection for Monday... when, as I had previously said, we are closed. I have emailed twice again and had no response. The parcel is still waiting and so is the customer who ordered the item within it!
23/07/25 by Customer
I paid for a 24hour delivery service with Parcelforce on a Thursday and even paid extra to guarantee my delivery within 24hrs but my parcel arrived 86hrs later on Monday. Needless to say, all the fresh produce arrived in a very state and I had to refund my customer. Not good at all.
23/07/25 by Menford Tapudzai
Bought postage for 10£ cheaper than royal mail, dropped it at the post office and arrived 3 days later in perfect condition! (UK to USA). Would absolutely use again.
22/07/25 by Ellen
My parcel has not arrived after 12 days it was booked 24 hours find my parcel
22/07/25 by Michael Austen
Completely useless took out insurance for my parcel, it got smashed on delivery and they said the insurance didnt cover my package, will never use them again
22/07/25 by Mr a fearn
Very difficult and poor customer service Next time will go to companies direct rather than use them as an intermediary and would encourage everyone else to do the same Had an issue with parcel force which they were willing to resolve but had to be done via parcel monkey who made things extremely difficult and would not help
22/07/25 by Lucy Bath
Great service! I was a little skeptical at first having never booked a courier service. Using parcel monkey it was straight forward to find options and ultimately make a booking.
22/07/25 by Ben
Easy to use, cost-effective
22/07/25 by Pete Z Dude
Good service easy to track.
Person I sent parcel to in Holland had to pay 12 euros when it arrived.
I was not informed of the additional charge.
22/07/25 by Steve
Mafe Cruz was very helpful and managed to change the date of my order collection promptly.
22/07/25 by Katherine
The parcel is not delivered to the recipient but instead it has to be collected from the depot!! This is supposed to be a door to door delivery. The recipient was not informed that it had reached the depot either but had to check on the tracking to figure status of parcel.
22/07/25 by Anu Sood
Brilliant service and great communication. Easy pick up and delivery system at a good price.
22/07/25 by Daz Cardwell
Why cant I print the address label from your website? In the end, there was a mix-up & having to do the whole label all over again, as the address was mixed up, leaving me with 2 bills & lets just say never again will I use PARCELMONKEY, ^ AFTER BEING RIPPED OFF BY £10.00 SHOWS HOW THE POSTAL SERVICE HAS BECOME IN THE U.K
22/07/25 by MR S HURLEY
Fantastic service. I filled the form in on the Monday, my parcel was collected on Tuesday (UK) and was with my mother in Canada by the Thursday afternoon.
21/07/25 by Lucy edmonds
Reliable and efficient.
21/07/25 by Delcia McNeil
A 1kg parcel (a book) was collected and delivered to Amsterdam in 3 days for £12 via UPS after visiting the Parcel Monkey site.
The same book was sent 3.5 months ago to the same address via Royal Mail (£17.70) but was returned to me nearly two months later. It was resent and returned yet again, apparently without an attempted delivery. I am still trying to get my money refunded by Royal Mail.
I wish I had used Parcel Monkey and UPS from the start.
21/07/25 by CURRELL.
DPD did not arrive when they were booked.
21/07/25 by Missed collection
Very confusing experience when generating proforma invoice for cross-bordel duty fulfilment. No indication was given about how to use it and, and the transporter (UPS) just ignored the paper version whereas parcelmonkey explicitly asked to print it. When trying to update the package contents value due to an initial mistake, the old version was used instead of the new one, despite it was showing as successfully edited. Overall very bad experience with pro-forma and cross border parcels, which resulted in a 100 GBP+ fine to pay on reception.
21/07/25 by Antoine
Sent the parcel and never heard anything from the courier company since. Who knows if it’s arrived or not !
21/07/25 by John Batty
Very easy to use, clear pricing structure. Will be using again.
I sent 4 large cases of similar size. I printed off the label at home and made an airport style tag just in case for the handle. The only element of disappointment was the delivery time was a day longer than expected, having paid an extra 3 pounds for 24 hours delivery. Despite late delivery I was very very pleased that everything arrived in good shape. The main expense was insurance rather than postage. I would not use this for high value small items because the service needs to be reliable.
21/07/25 by Catherine
Absolutely a great company my parcels were collected as stated and delivered really quickly, no complaints from me will always use you
21/07/25 by Tracey
What a fantastic service Parcel Monkey gave us. We needed to get s guitar to a customer the following day - not only did they arrange collection from our house, but they delivered to our customer the next day! The app was easy to use, the price was great, and we could track the guitar the whole way!
21/07/25 by Anne hutchinson
Parcel still remains undelivered after almost two weeks...no communication from UPS whatsoever. Hugely disappointing experience...
20/07/25 by Rugby rambler
Avoid if You Can – Unprofessional and Unhelpful Service I placed an international order from the UK to the USA and paid extra for both the delivery guarantee and the item protection plan. Unfortunately, the parcel arrived heavily damaged, and despite providing clear evidence—including photos of the item before shipping, accurate measurements, and weight—the company is refusing to take accountability simply because I don’t have a photo of the item inside the box before sealing it. This excuse is completely unreasonable, especially when I paid for insurance and followed all required procedures. On top of that, they overcharged me for the shipping, and despite sharing proof that the dimensions and weight were correct, they are ignoring the issue entirely. Customer service is an absolute nightmare—agents just copy and paste generic responses instead of actually addressing your concerns. Response times are painfully slow, and the lack of accountability is beyond frustrating. If you can avoid this platform, do yourself a favour and ship directly through the courier instead. Disgraceful experience from start to finish.
20/07/25 by Cooper
Exceptional service on time and very easy to use thanks very much
20/07/25 by Dear Mr Lindsay
There was a little hiccup at the beginning, as even though I made it clear when booking the service that the item is heavy, they sent a driver with not the appropriate pump truck to lift up the heavy item. Thankfully the driver was helpful and proactive, called their office to re-book the pick up for the next day. Only suggestion would be, be more attentive when you take the orders to avoid delays and problems both for the customers and your drivers. Other than that, no other issues
20/07/25 by Mr Szergej Babjak
Messaged customer services over 2 days ago twice now and no response, v v poor service, seems to be the norm when things go wrong
19/07/25 by Bruce
On this occasion very good!
Thank you!
19/07/25 by Josiah Emmanuel
collection pick up was a day late then they sent it to the wrong collection hub
19/07/25 by Kevin Tully
Speed and efficiency
19/07/25 by Carolyn Harrold
Great service, and competitive price
19/07/25 by Mrs Diane Margaret
Easy to use and very efficient service all round
19/07/25 by Jane Turrell
I booked a collection with Parcelforce and they did not turn up - I messaged Parcel Monkey who rearranged collection and sent a new label. Again parcelforce did not show up. I have now had to rebook with another company and my parcel will be collected after the returns date (I was using parcelmonkey to return a heavy item) so I hope it will still be refunded. I don’t believe Parcel Monkey correctly made the collection request with parcel force. They did not reply to my 2 messages regarding the second missed collection
18/07/25 by Claire
Easy and cheap
18/07/25 by Mrs Legon
Needed to send a large parcel that the usual suspects wouldnt handle. PMUK made the process simple. After packing as advised, weighed, measured a quick click arranged collection the following day. Fully insured and tracked for a fair fee. Buyer dead chuffed tomhavegot their things quickly and safely.
18/07/25 by Mrs Sharon Parkin
parcel not delivered after 3 days been messaging them and no reply , they are eager to take money from you but when there is a problem they dont respond or even exist .
18/07/25 by Junaid Yasin
Great service. Thank you.
18/07/25 by Babak R
Collected on time from home and arrived on time. I would suggest it would be great if you can provide with a time slot when collecting and delivering.
18/07/25 by Mehwish Bilal
Parcel booked for collection. No one popped in to collect. After 2 working days, I myself took the parcel to drop off in post office. This resulted the parcel delivered by 2 days. Ridiculous service not at all acceptable.
18/07/25 by Customer
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