We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,208 reviews.
Mafe Cruz was great help
20/04/26 by Jordan McLeod
After sending my parcel, which all went OK, I thought I’d check the price for my parcel with UPS directly. To my surprise it was £5 cheaper than parcel monkey for the exact same service. I will not be using parcel monkey again.
20/04/26 by Andy
No problems what so ever
19/04/26 by Kraf
Website easy to navigate. Everything from start to finish worked extremely well
17/04/26 by Graham
I shipped a screen through Parcel Monkey. I described the item as a "screen" in their booking system and paid extra for their enhanced liability cover ("Parcel Protection"). At no point did the system warn me that screens were not eligible for compensation. The parcel arrived visibly crushed and torn open. The screen was completely destroyed. I submitted a claim with photographic evidence. It was rejected on the basis that screens are on their restricted items list — carried at your own risk, no compensation. When I challenged this, I was told that I "must be aware that screens are under Monitors" on the restricted list — even though their own booking system accepted "screen" as the item description and happily took my money for cover that would never apply. Their Terms and Conditions do include a negligence exception (Clause 8.4), meaning the exclusion shouldnt apply when the carrier mishandles your parcel. They have not engaged with this point at all. After weeks of back and forth, I was offered a £12.79 "goodwill" refund of the postage. I am out of pocket over £200. If youre shipping anything fragile or electronic: check their restricted items list very carefully before paying for their cover. The system wont stop you buying protection for items they will never compensate you for.
17/04/26 by Cairan Van Rooyen
All went smoothly
16/04/26 by Stephen Abrey
Customer service was top notch. karla Culla was able to resolve my issue very quickly.
16/04/26 by Becky
Posted a parcel from England to USA for my Sister on Monday 13th April via UPS it arrived on Wednesday 15th having travelled some 6000 miles. Truly amazing service and would always use Parcel Monkey. It literally took a day and a half with the time difference. I cannot recommend this service highly enough.
16/04/26 by Loraine Williams
My parcel should have been collected on Tuesday 14th. I paid £68 for next day delivery Ive been treated unfairly on the chat 3 times they were going to sort it out and still nothing has been done...No reply now!! They dont have humans to sort things out. The Service is ridiculous. Ive emailed twice/ on chat 3 times with excuse after excuse…i definitely will not be using them again...very unprofessional 16/04/2026
16/04/26 by Helen Brewis
Reliable as ever
16/04/26 by Jim Cunliffe
good service
16/04/26 by Philip Trueman
as you are only an shipping agent how can you justify charging another £ 20.50 on a shipment to the USA you say my measurements or weight were incorrect [ how do you know when you dont even see or touch the parcel ]i have been in touch with UPS @ the queensferry depot who was the shipper & they have assured me that the measurements that i declared were correct & the parcel was delivered on time so you need to justify how you got the incorrect measurements as you are saying somebody here is not being honest & its not me or UPS if there was any discrepancy the parcel would not have left the country
15/04/26 by Customer
My daughter sorted the return of the item but I managed to access the account quite easily to find out the tracking
15/04/26 by Mr and Mrs DJ Scammell
Easy to use and good value.
15/04/26 by Mary R.
Easy to place booking and received all the information really easily.
Parcel has been delivered on time.
Fantastic service as always
15/04/26 by Susan Parton
Very easy to find the right parcel company to deliver a small package with good local drop off point.
15/04/26 by Mr Norwood
brilliant, easy online booking and notification of delivery and pickup
15/04/26 by Customer
Easy to use website
15/04/26 by Customer
I’ve generally had good experiences with ParcelMonkey in the past, but this situation has been incredibly frustrating and highlights a major gap in your support process. My parcel has been sitting at DPD Middleton depot for over 3 weeks with no movement. Timeline shows: - Multiple “out for delivery” and “missed you” notifications (we were open and available at the delivery address) - Since 20 March, the parcel has repeatedly been marked as “held at depot” - Latest scan (13 April) still shows it sitting there At this point, it’s clearly a depot exception that has not been resolved. The bigger issue is that the parcel was booked via ParcelMonkey, which means: - DPD won’t deal with me directly - ParcelMonkey refers me to the sender - The sender is unresponsive So I’m effectively stuck with a parcel lost and no way to escalate it. I’m not even asking for compensation, I just need someone at the depot to physically locate the parcel at the Middleton depot so it can be delivered successfully. It shouldn’t be this difficult to get a basic answer on where a parcel is, especially when it has clearly not moved for weeks but ParcelMonkey refuses to speak to me as the sender is the account holder... but the sender wont get back to me so Im £500 down! Hoping this prompts someone at ParcelMonkey to actually look into it.
15/04/26 by Eddie W
Disappointing site as the original quoted price went up considerably by the time I came to check out
15/04/26 by JanS
Everything OK
15/04/26 by FRED SAXON
Excellent quality of service
15/04/26 by Mr Towlson
Ease of process
15/04/26 by Sharon McKillop
good price , very fast delivery.
14/04/26 by Ken wells
Easy to use platform with a choice of carriers
14/04/26 by customer
All done exactly as booked
14/04/26 by Eileen Peers
Would recommend
14/04/26 by Dave Ponting
A good service & reasonably easy to do although can get a little awkward trying to put an address in outside of the UK, i.e. China. Other than that fairly straight forward.
14/04/26 by David
Parcel arrived as it should on the day that it should have. Perfect
14/04/26 by Martin Thoroughgood
It was easy to navigate the website, price reasonable, excellent tracking g and speed of delivery
14/04/26 by Chris
Excellent delivery. On time, not bashed about and friendly driver. Thank you.
14/04/26 by Andrew Taylor
Easy to arrange collection, all done on line. Collected as arranged and delivered next day.
14/04/26 by Paula
The online information and process was very straightforward and informative. Collection from home was within 24 hours of placing the order.
Parcel tracking information was in real time and easy to access, particularly i.portant since thus parcel was travelling from UK to Australia.
14/04/26 by Sally
No problem parcel delivered ok
14/04/26 by comsat
Everything was great but would have liked confirmation that the parcel had been picked. This did cause me to wrry at bit
13/04/26 by Margaret
my parcel has been misplaced and its been more than a week now or 10days you are unable to locate it. this is ridiculous & frustrated me a lot. never gonna use this parcel service again.
13/04/26 by PhoneFix
Sent my parcel via PM from the UK to the US with my own senders address details and the correct receivers details. It was never delivered to the receiver in the US and returned back to the sender. Yet the parcel has not been returned back to me directly it has been sent back to PM and PM are unwilling to help me as their customer. Total value of contents that I had cover for on the PM website is £224 and cost of shipping to US paid to PM £53.04. Total out of pocket is £277.04 - shameful, avoid. Unfortunately will need to raise a case with the police for fraudulent deception.
13/04/26 by Angela Miles
It was a quick response and without delay. Professional staff
13/04/26 by wendy ukwu
Friendly and helpful courier
13/04/26 by Elizabeth Manison
Easy to use and good prices
12/04/26 by Alyson
