We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 217,466 reviews.
Not sure parcel monkey are to blame but my parcel was not picked up from the location. No message or reason why. Although I was advised by Parcel Monkey customer service that I could rebook the pickup this was not possible as the person was away after the date it should have been collected. I was fortunate that they could drop the parcel at the post office. But this was days later than the date I need the contents of the parcel for.
23/06/21 by Mr Dave Forde
Brilliant, fast, and efficient service.
23/06/21 by ARAMIDE AKINNIYI
Many thanks, parcel arrived today safe and sound, another triumph for Parcel Monkey.
23/06/21 by Devenish Gallery, Enniskillen.
Quick and easy, with many flexible options. Im using it quiet often for big parcel and Im very happy with my choice!
23/06/21 by Customer
Very, very good service. The item left my home in Glasgow on the Thursday and arrived in New York on the Tuesday in perfect condition.
23/06/21 by John
Recommended, easy website, Iwill use again
23/06/21 by J sealy
I am not happy with the service
23/06/21 by Ashraf
Excellent Service from DHL via Parcel Monkey, Keep the good work-up.
23/06/21 by Brian Reynolds
Easy to arrange. Notified time of collection. Collected promptly
23/06/21 by Yve
I was very disappointed as there was no guidance on Taxes, in the country I was posting to. I expect the carrier to provide that information. Also, the parcel did more than 5 days to arrive.
23/06/21 by Ida Meye de Souza
Failed collection for 10 days . The tracking showing the contrary. I had to incur expenses unnecessarily to speed up collection to avoid my parcel being confiscated,
23/06/21 by Customer
Great service thanks.
23/06/21 by Claudine Stanley
This company is a joke (Parcel Monkey} they have charged me £49 extra claiming the car battery they courier for me was 77KG. How on earth this is possible??? I have supplied them con create evidence that it was not and provide exact measurement/ weight. But its like getting blood out of stone and they are yet to refund my money. Complaint system is none existence. I am thinking to take them to small claims court to get them to pay and to effect their credit ratings. I will not let them steal my hard earned money! Beware
23/06/21 by Sajjad Bin Mushtaq Hussain
Easy site to use and fair prices
22/06/21 by Mr D Cooper
Easy to use website. Great price for a bulky parcel at 20kg. Picked up when promised. Customer happy with speed and care.
22/06/21 by Customer
Absolute farce this is the second time using this service the first was two years ago and it was a disaster, having given it another go the outcome was exactly the same ... wouldn’t use again if it was free , save yourself time, stress and lost wages and avoid like the plague
22/06/21 by steven cakebread
Took Courier 3 days to collect next day parcel..... Not your fault but you asked for a revire
22/06/21 by Steven Turner
So far the parcel has still not been collected. It is a week since it was scheduled to be picked up. The weighbill has been emailed to the courier company and I am hoping they will collect it tomorrow
22/06/21 by Katherine
Currently my Parcel is lost!!!!
22/06/21 by Ian Oliver
Collected on time, delivered on time, no damage to parcel, professional friendly driver
22/06/21 by Joanne Fisher
Great service use all the time for my parcels dhl great friendly driver very rare i go to royal mail ....well done parcel monkey
22/06/21 by Dear Mr Rainforth
We are a mail order firm (books etc). We use Parcel Monkey regularly for nearly all parcels over 2kg. There seems to be a small saving against regular prices of ParcelForce or other parcel carriers. For items of value over £200 we use their insurance; the price bands are narrower and sometimes higher than for some carriers so it may pay to check final cost if this is an important issue, can be slightly cheaper to ship elsewhere for high value packages. Actually we have never lost anything with them yet, so no idea if the insurance works in the event of a loss. When using their screen display, not easy to save and re-use addresses for regular repeat customers, normally have to look up a postcode each time to complete the address. Would be nice to have an auto-save possibility for regularly used addresses without going to a separate screen to make a saved customer address list. We have set up for them to take card payments, normally OK, quick and easy. Twice last year their system was down and we had to use Paypal instead. Last month they invoiced us for one sending at £28.66 but wrongly charged the card £74.73 (ouch!). We raised the query about it and did get a refund this month. So, on balance, convenient to use regularly, it works well, but keep an eye on costs and charges.
22/06/21 by John
Absolutely terrible terrible service. I am appalled. I’ve used parcel monkey for years but this current order has meant I will never order from them again. They fail to answer questions asked in the support centre and just say “sorry for any inconvenience”. Extremely unhelpful.
22/06/21 by Louise
Very easy to use
All the relevant information for my parcel collection was easy to do
22/06/21 by Joanne Rudd
Very good service would use parcel Monkey again.
22/06/21 by christine cunniffe
Worst experience ever, Sent a parcel with accurate dimensions & weight - been charged additional £53 for a botched job via parcel force. Proven evidence with photographs of dimensions and photographs on weighing scales to show my initial parcel and payment was well in its dimensions but they will not refund as there is no image of the parcel actually wrapped showing recipient address & a tape measure for evidence of size. Consequently if you send parcels a lot as a business this is another job you will need to do to prove it. It is impossible to use this practice therefore you are on a good luck basis if you get some numpty that hasnt a clue about size & weight. A costly exercise I wont be using again. Ps you dont get a choice to pay they just take it from your account (not sure thats legal either) Its actually zero stars
22/06/21 by Ellie
On time and undamaged
22/06/21 by David Skidmore
Always a good experience using parcelmonkey, great prices and wide choice of service
22/06/21 by Paul
It would be good to be able to quickly see when the parcel was delivered.
22/06/21 by Customer
Great parcel comparison site. Easy to navigate. Prompt delivery and great options on prices
22/06/21 by John Spener
22/06/21 by Stephen
Always getting charged extra after the parcel has been delivered. Even though to my knowledge the relevant weight and dimensions of the parcels have been entered
21/06/21 by Yatin
Just works! Just works!
21/06/21 by P Richardson
I never heard of parcel monkey before. A friend told me about them and have to say they were great and easy to use they get you the best deal for your delivery.
21/06/21 by John Halliday
My parcel went to Barcelona and arrived very quickly was very impressed with your service will use you again and recommend you to my friends
21/06/21 by Patricia Stephen
I import and sell lots of old school music technology kit on Ebay and have used Parcel Monkey for around 5 years now. I ship out weekly.
I must say I havent experienced any issues - bar loosing one parcel - in all that time. I recently tried FeEx but found the booking and tracking system a complete nightmare.
Honestly, Parcel Monkey is really good with lots of choice all on one platform. It auto-fills your addresses, quickly takes payments and prompts you to print the label. The next morning a driver is picking your parcel up from your porch.
21/06/21 by Customer James B in Devon UK
Easy to deal with , fast and efficient service, only downfall is the custom form filling, surely theres an easier form for family parcels.
21/06/21 by Kevin Dollery
Sent a parcel, then get a additional charge saying parcel weight was 6kg. It only add a ipad inside and was in the contracted 1.5kg allowance. Will use parcel 2 go much better service and they do not try to rip you off.
21/06/21 by Ian Sherwood
Excellent pick up service, right price. Saves all the effort of loading car and driving to despatch hub
21/06/21 by Emma Childs
I needed to get a parcel to the Isle of Wight but couldn’t find a company to do it for a reasonable price so I tried Parcel Monkey and problem solved. Excellent service with plenty of options for fast delivery with very competitive rates. I would highly recommend.
21/06/21 by JOHN G