We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,960 reviews.
All went to plan
Pleased with the service
04/10/25 by customer
I now always use as efficient with many options on who to use and pricing.
03/10/25 by Nigel St George
They lost my parcels and did not answer my messages for 6 months.
03/10/25 by Mustafa
promt delivery no problems parcel left as requested with neighbour
03/10/25 by susan morgan
Very polite and helpful agent. Fast and efficient. Service which was good from start to finish. Very nice touch sending picture of proof of delivery at depot.
03/10/25 by Caroline
Absolutely diabolical company DO NOT USE. We (a charity) shipped a parcel overseas they added incorrect import duties and then when the recipient couldnt afford to accept the parcel both they and UPS charge for returning it separately. The upshot is they have cost the charity £50.64 and didnt manage to either deliver the parcel to its intended recipient or return it so that another charity beneficiary could use it. I shipped it on 7/7/25 and still havent got it back. Their customer service is non existent. I have sent message after message on their messaging service and their live chat and keep being told to wait and leave it with them. At one point, they told me that the parcel had been abandoned due to lack of response, but when they realised they could make more money they magically found it.
03/10/25 by The OHMI Trust
Brilliant! Picked up from my door and delivered so quickly!
03/10/25 by Mrs Neal
Great as per usual. Parcels to USA and Canada. Droppped at shop Friday. Del Monday ⭐️⭐️⭐️⭐️⭐️
02/10/25 by Steve
Easy to use the website to book the parcel, the customs declarations were concise and easy to complete. this is the first time I have used a service like this as the last 2 x parcels I have sent via normal post have been returned to me 7 weeks later ! which is not good as they contained gifts. I have an expected ETA of the 10th so fingers crossed all is okay. I signed up to the alerts and so can track the progress of my parcel which is handy to see If there is a hold up anywhere.
02/10/25 by Karen B
Great . Speedy and easy
02/10/25 by Jane King
Well, today Mafe Cruz brightened my day.
The recipient provided all the information I needed, and not only this, but was also very professional, understanding, polite, and helpful
Mafe Cruz, you have no idea that you are a little star.
A big THANK YOU
02/10/25 by Violeta Ciorogaru
AVOID IF POSSIBLE. The parcel was not delivered, they say it was but wont provide proof! You are better off go straight to Parcelforce themselves and then at least you are provided with the correct service
02/10/25 by Christine
So efficient and very good value. Delivery was quicker than expected.
01/10/25 by customer
arrived on time
01/10/25 by lecale harvest
despite weighing case accurately and checking the weight on parcel force scales and putting down a heaver weight on parcelforce form and measuring the case accurately and again overstating it on the form parcel monkey is still appling a charge of 2.99 without any back up information,
01/10/25 by Customer
Incorrect charges quoted & paid, then charge extra quoting I put the wrong weigh or dimensions, LIARS! DO NOT USE, CANNOT BE TRUSTED!
01/10/25 by Phillip
Are you really high? Im not writing about that parcel, Im writing about the first cancelled shipping code I received, Im sending a photo of it, money was taken from my card for 2 items, are you trying to avoid understanding???
01/10/25 by Consumer
Have used Parcel Monkey for years and the vast majority of the time I have had no issues.
30/09/25 by Customer
I booked a collection for a large parcel with Parcel Force through Parcel Monkey. I havent used the service for years but I used to use Parcel Monkey regularly and they were great. My labels arrived quickly via email - I printed, attached to parcel. I waited in for the entirety of the next day for Parcel Force to arrive. There were no updates, alerts or any other information provided (as you get with any other courier). I contacted Parcel Monkey the next morning and they couldnt provide any information - only that they could rebook it for the next day. Alarmingly, my friend who the parcel was going to was receiving updates from Parcel Monkey saying that the parcel had been collected and was on the way. Impossible as the Parcel Force website clearly showed it hadnt been collected. I contacted Parcel Monkey the next morning and they couldnt provide any information, only that they could reschedule the collected for three days later. Utterly useless as I was going away. I cancelled the order and am awaiting a refund. I then went onto Royal Mails website to pay for a drop off service and was struck by how much cheaper all the services are - including collection - going through the Royal Mail website directly.
30/09/25 by Philip Eastment
Website easy to use, provides information in a clear layout that is easy to understand - & you get the best price for your package to be delivered!
30/09/25 by Julia from Yorkshire
Brilliant. So easy. Did what it said on the tin and parcel arrived perfectly
30/09/25 by Paul Gracey
Cheap prices, quick delivery, easy to book
30/09/25 by Customer
Everything was fine until I was charged a week later an extra £4.50 because my parcel was LIGHTER than what I declared.
30/09/25 by Customer
Easy to used and great service
30/09/25 by Karen Warren
I paid for the Parcelforce Express 24 service. My parcel was collected on 24/09/2025 but not delivered until 29/09/2025. I raised a complaint on the Parcel Monkey website which was never answered.
30/09/25 by Martin
Parcel arrived it in time they said it would. Plus the labelled fragile box was in perfect nick/condition upon arrival. Super pleased with excellent service.
30/09/25 by Customer
Was very impressed with all the process. Easy to choose the DPD. Collection and delivery was superb. Posted at 3.40 pm. On the Wednesday Delivered by 11.15 next day. Cant argue with that
29/09/25 by peter hammond
Always a good way of finding the best value for money for that parcel. Simple and quick. Oddly, one Post Office was unable to take the Parcel Force package as they claimed they couldnt scan the Parcel Monkey home printed label. The next one had no problem though, so I put that down as a Post Office issue and not a Parcel Monkey one.
29/09/25 by Chris Ottewell
Very efficient
29/09/25 by Mary H
Supposed to collect a parcel day after taking payment. One week later still waiting for it to be collected. Don’t even know when it will be delivered
29/09/25 by Customer
Great service provided by Mafe Cruz. Immediate and comprehensive responses and resolved my issue.
29/09/25 by Leah Fyfe
Smooth easy way to send parcels definitely recommend
29/09/25 by David Hodges
Mafe Cruz was very helpful with my enquiry, professional and prompt.
29/09/25 by Riina
When I had a problem this morning, I used Live Chat and was lucky to have Karla Cully allocated to me. She was so helpful and in no time my problem was solved and my worries over. Karla was friendly, efficient and professional. Thank you Karla for fab service.
29/09/25 by Angela Chrney
I measure and weigh every parcel. Was charged £52 for either ‘oversize’ or ‘overweight’ Asked on numerous emails for details and never get a response.
29/09/25 by Customer
Sent a parcel UPS to America. 5 days door to door service. Excellent experience
27/09/25 by David Pentland
Extremely poor experience working with Parcel Monkey UK. I booked collection for today (Friday), was given the time frame of 0900 to 1700. No body turned up for collection. Emailed Parcel Monkey but no response, they only work Monday to Friday office hours. Here I am now sitting with pallet all ready for collection blocking my driveway, now trying to sort out water proof sheets as rain may damage the goods by the time Parcel Monkey responds, if they ever do. Will be seeking a full refund, and will never use them again.
26/09/25 by HG
Parcel monkey have gotten me the best delivery service and prices.
Site is easy to use. I dont use any one else for my US deliveries.
26/09/25 by Tanya Mansfioeld
i lost my money. courier did not ick up my parcel in said time. Please let me know the process of refund !!
26/09/25 by Nilesh Ambikar
The process was fine, paid, printed label, dropped off in local post office as a DPD pick-up point. The problem was at addressees end. The day before, a DPD parcel was left on the doorstep as the recipient was at the office. No an issue as it is a hidden porch. On this occasion, the DPD driver did not do this but left a card requiring the recipient o drive to a local DPD collection point.
26/09/25 by Alan Kirkpatrick
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