We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
Have been sending the same items with them for three years. same dimensions, same weights, never a problem. Then suddenly they charge me £50 extra for one parcel with the excuse it was too large. It was not too large. I have emailed to try to sort this out but have had no reply. Seems they just dont want to know.
23/06/25 by Chris Hesford
Great prices cheaper than going directly to the provider
22/06/25 by Philip Monaghan
Knowing my parcel was on its way safe and sound. Then getting notification that it arrived .
22/06/25 by William Appleby
The best company put there for deliveries.
22/06/25 by Customer
Great choice and great price and easy to use - with a variety of options.
21/06/25 by Francis Burgess
Dropped the parcel of at 4:30pm and was delivered the next day in Cardiff! Excellent service!!
21/06/25 by Paul Bushell
Cant specify a morning or afternoon pick up. Otherwise it went smoothly and goods were received promptly.
21/06/25 by Music Books
Was really easy to do and track, easy to inform the recipient and arrived quickly!
21/06/25 by Dorothy Shaw Music & Teaching
Called and collected 26 kilo parcel from my door, sorted the paper work, game the tracking information and drove off. Two days later checked and was delivered with a picture, buyer happy as was I
21/06/25 by Anthony Hayes
Fast, efficient and friendly.
20/06/25 by MOONSHINE
Sadly the parcelforce courier has let parcel monkey down again. The tracking for my parcel is not showing an update for 8 days and the parcel is no-where to be seen. My customer is demanding a refund for the product and the cost of delivery (the item was for a wedding which has now passed). Between uk and us the service is advertised as 3-5 working days. I strongly recommend paying a little more for a different courier. Parcelforce take your money and NEVER deliver on time if at all.
20/06/25 by Natalie Hobden
Excellent service
20/06/25 by Christine Evans
What was great is the promised, speedy collection and delivery process. Im 100% satisfied
20/06/25 by Patricia
Hello parcel monkey, l have send my details as you asked, l have been on your website no one is replying me, now that you have successfully loss my purple travelling boxes, l need the G O Codes of my package .
19/06/25 by AbimbolaOlajire
Terrible service, paid extra for same day collection and they would collect before 6pm, waited at work until 6 and no show? Next day same again, no show? Online chat says they can collect parcel next day but how can you trust them after two wasted days. They do not automatically reschedule collections apparently and they wait for you to contact them to say it parcel has not been collected? - how stupid is that??? Do yourself a favour and go elsewhere.
19/06/25 by Russ Bocock
I paid for a parcel to be delivered, £33.99, they picked it up and delivered it with no problems. Left a review and then they decided it was ok to take ANOTHER payment of £27.99. Now they saying the parcel was the wrong dimension... I took pictures for proof of weight and size of the parcel before it left. Great way to get scammed out of £27.99. NEVER using them again! Be warned
19/06/25 by Customer
Great service. Easy to use website. Competitive pricing. Will use again.
19/06/25 by Kevin Smith
I posted a small parcel (with fragile contents) from UK to USA using express delivery. The online form was easy to complete and the cost of postage was very competitive. The parcel arrived intact in 3 working days. I was amazed! Only negative was trying to find a place to post from as one shop listed does not exist now and the next ones app was down. However, I was really happy with the service and will use again. Definitely recommend it!
19/06/25 by Helen K
Quick and easy
19/06/25 by Mary Loughrey
Arranged and paid for parcel to be collected on the Monday which was convenient for the seller but not collected by DPD on the Monday or Tuesday and seller stayed in both days. I was told would be collected Tuesday but seller had to contact and eventually parcel collected 2 days after agreed and paid for date making the whole transaction very difficult with parcel arriving late for intended purpose
18/06/25 by Stuart
The worst parcel courier service ever ! I have used various carriers such as Royal Mail/Parcel Force, Courier,Evri but I opted for Parcel Monkey UK as it looks l;ike they had a pool of cobtracted couriers for European destinations. After paying the initial postage fee of £ 24.44 on the 10th May , I dropped the parcel at a collection point in North London. It took over 3 weeks for the parcel to reach the customs on the country of destination, then it was too late for my son as he needed the item before the 20th May as he flew abroad. I contacted Parcel Monkey and UPS repeatedly asking for the parcel to be redelivered after my sons return on the 4th June. I was given reassurance by the UPS manager at Otopeni Airport that they will have 2 more attempts to deliver and will contact my son to ask him to collect in person before returning the item. The truth is , there were no attempts made to redeliver the parcel, and by the time I tracked the parcel and try to stop the return by calling the UPS office at Otopeni, it was already too late: they loaded the parcel on the lorry , on the way back to Uk. Them I had to wait another 2 weeks until it reach UPS Bolton facility , pay another £ 23.09 for a return label, so I can have it returned to me , the sender. So, as it stands , I paid £ 47.73 for a parcel that did not get to my son and I will now have to find and pay another curier to resend it ! Stay away from Parcel Monkey and their associates as they are BAD news!! I have also tried to recuperate the postage fees and got completely fobbed off by the bots answering the so called customer servives. To say I am dissapointed and frustrated its an understatement!!
18/06/25 by Simona Ilincuta
Excellent service
18/06/25 by Customer
Label I got didnt work when I came to send the parcel. Hoping to get a response to get this resolved!
18/06/25 by C W
Hello parcel monkey, please l will like to have G.O codes of my purple travelling boxes that was missing in your custody .
18/06/25 by AbimbolaOlajire
The instructions where clear and easy to follow.
All went straight forward and well.
18/06/25 by Elke Busch
Great value prices.
18/06/25 by Anonymous
The package has not been delivered and I can not get any info on what is happening
18/06/25 by Eibhlin McColgan
The service was good as I had to return faulty electronics to Taiwan and they fixed the issue with my label. The delivery experience is dependant on the courier.
18/06/25 by customer
Sent 4 large boxes and 1 suitcase from Wales to South London and Crawley. All went well.
17/06/25 by Beate
Very happy with the service and when there was a problem it was resolved immediately by customer services. I would recommend Parcel Monkey
17/06/25 by Sue
Very good service
17/06/25 by Patricia Skillen
Very good service
17/06/25 by Patricia Skillen
Very easy to organise Online and Transport turned up as arranged.
17/06/25 by Survival Equipment Services
Great delivery time
17/06/25 by Christine
Customer Service
17/06/25 by David
Following my previous review, and a response from parcel monkey on said review. The customer service is still horrendous. The missing parcel (large event stand might I add, not hard to loose) still has not been returned and I have been sent a proof of delivery today which clearly shows that my item left the depot and was recorded at the end of the day as delivered at the depot. Not to add the parcel should be returned to sender, and the depot in question is in London we are over two hours away from London. I have asked to make a formal complaint, and to be refunded. Complaint ignored and have been told they will not do anything refund wise until item is returned. DO NOT USE PARCEL MONKEY.
17/06/25 by Freya
I use lots of carriers, but I keep returning to parcel monkey. Easy to use, good value and if you have an issue you can actually get them on their chat and usually solve the issue. The problem comes when you do have an issue though. You are not just dealing with 1 company you are dealing with two, but If you want to shop around for good prices this is unfortunately usually the case. I still find parcel monkey the best.
17/06/25 by Karen C
Quick and painless
17/06/25 by Will
A bit expensive, but both parcels to UK and California arrived in 2 days. Booking was easy, though their map of nearby parcel outlets was not correct.
16/06/25 by Hazel Smith
Timed collection would be helpful.
16/06/25 by John Chapman
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