We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,351 reviews.
Amazing service … and quick delivery
24/02/25 by Oana Meakin
Always easy website to use for bookings
24/02/25 by no name
Great experience
24/02/25 by PJ
Its always a brilliant service.
24/02/25 by Barry
Parcelforce didnt arrive. They say they did. But they didnt. Never again.
24/02/25 by Chris May
It was great as normal,would not use anybody else’s xx
24/02/25 by colin
Website is easy to navigate and use, easy drop off, very fast delivery any delays are usually weather related, very impressed!
24/02/25 by CG
I can’t really comment as yet as my parcel has not been delivered. It has been sitting in customs since 18th. Parcelmonkey have been pretty good so far and have responded to my emails.
24/02/25 by Mrs Manjit Kaur Ahluwalia
Postage to New Zealand in 5 days
24/02/25 by Mrs T
Easy to use. Excellent and reliable service.
24/02/25 by Nadine Llewellyn-Blakemore
Super great service and not too difficult to use.
24/02/25 by Mrs S Warraich
Item took forever to arrive and PM couldnt explain why, delivery tracking data was so out of date!
24/02/25 by Mr D Cooper
great price and smooth service.
23/02/25 by Customer
Collected at specified time, delivered next day as promised. Quick easy efficient service.
23/02/25 by Martin Brown
Since I havent heard from the buyer I am assuming all went well his end.
Easy to buy and print postage and then to take the parcel for collection.
23/02/25 by Kathleen
Dropped off Saturday lunchtime, delivered Monday afternoon. Great service, thank you!
23/02/25 by Patrick McCormick
Quick service; prompt collection of the parcel from the sender; good tracking support.
22/02/25 by Claudia C.
The website was easy to navigate and my parcels arrived on time in perfect condition.
22/02/25 by Valma Muir
You always deliver the parcel to my daughter in China on time. The pro formas and print outs are excellent.
22/02/25 by Anne
Parcel arrived at its destination ok, but only after the driver arrived to collect the parcel a day earlier than planned. I’d biked through Parcel Monkey for collection on Tuesday, and had the email to prove it, but the driver arrived on Monday and didn’t believe me.
22/02/25 by Customer
I booked and paid for several parcels to be collected for my customers and the driver would only take one parcel despite everything being in place.. all labels were on the parcels and yet he said he could only take one. Trying to get it resolved has been almost impossible.
22/02/25 by Customer
Sent parcel abroad, tried to track as it was with Everi. Girlfriend did not receive parcel on valentines day even though sent with plenty of time. Girlfriend never received bed parcel specially on valentines. After some digging I found the office it was stored. Found parcel was damaged by rats with droppings in them. The parcel company could of contacted me or girlfriend when parcel arrived and girlfriend would pick up. Complained to Evri which was a waste of time never got an answer. Contacted parcel monkey. At least they looked into complaint but I feel they did not read the whole complaint only bits of it. The damage items they said will not compensate as prohibited items and they say did not read my instructions which are so hi ard to read thourghly so yes my fault. But x But my main complaint which they had not yet to come back with is . Poor storage, rats damaging boxes health and safety with rat droppings on n parcel. Communication that parcel arrived and where to pick up Delay of picking up and girlfriend did not get her suprise on the day valentines even though sent it n plenty of time. Rudeness and the pick up point. They will not compensate on any of this. Items I can let go but the rest I cant . DO NOT GO WITH Parcel MONKEY!!! They eat your parcels and dont care
22/02/25 by Daniel Kelker
They kept my parcel for 2 months, then returned it claiming the address was incorrect (it was as per the post office, wholly correct in full), it was partilaly damaged. Their support throughout these 2 months was awful, thanking often more than a week to respond.
22/02/25 by Peter
Easy to book a delivery. Picked up and delivered on time
21/02/25 by Pauline Johns
Amazing ????????????????
21/02/25 by HELEN JONES
Super service again highly recommend
21/02/25 by Customer creatiques bridal boutique
Very smooth experience at first time of use. Thoroughly recommended.
21/02/25 by Abdul-Aziz
Very easy to use thank you
21/02/25 by Kevin
A 15kg 450mm square parcel made it to Switzerland in 8 days … longer than the quoted x3 days but totally fine as it was only £34. I think it got held up a little at customs.
Would use again no issues …
21/02/25 by John Taylor
Rubbish. Thhis is the second time Ive sent a parcel to an address in Italy and the second time its been returned with no explaniation! Ive now tice paid for this service and have received no compendsation or explanation! What is going on? ridiculous sevice where is my money that i paid?
21/02/25 by Desmond Fisher
Excellent service at very reasonable cost .
21/02/25 by Tahir Bashir
Paid for 24 hours express delivery on two parcels and turned up over 48 hours later. Wrote to Parcel Monkey and they have yet to respond but managed to send me a how did we do email!
21/02/25 by Justin Durrant
Very easy site to use, easy to compare prices. No issues at all with booking courier and the whole delivery process was seamless, thanks
21/02/25 by Sharon
Collected the parcel on time... delivered the parcel on time.. friendly driver... goods delivered in same condition that it left.. what more can l say.... Thank You.
21/02/25 by Fraser Lamont
Tracked item was collected on time, a good service
21/02/25 by Charmaine
Very simple site to navigate, prompt service, will definitely use again
20/02/25 by Mr Powell
Horrible! Never picked up, tried to reschedule and again never came but just changed status to "thanks for letting us know your package no longer needs collecting"! I did no such thing, but rather wasted a day staying in waiting for a driver that never arrived.
20/02/25 by unhappy owner of hungry fish
Load of rubbish! Sent a ring back to company in wales, the email confirmed the address and it had gone back? Then I received it this morning at my home address from the parcel locker?
20/02/25 by Dawn Ryder
collected on time delivered on time im happy
20/02/25 by Customer
collected on time delivered on time im happy
20/02/25 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
