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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,541 reviews.
Real "Monkeys" with the parcel. Courier lost my personal items and they were asking me to provide the recipe of purchase to even get a refund. F@ck you very much dear monkeys
14/02/24 by Gytis Jonatis
Parcel Monkey did its job. I chose Evri for parcel to Germany. Took eight days to travel 90 miles, to international hub. Advertised as 3 to 5 day service. If Parcel Monkey knows that this statement is incorrect, it is remiss. Other couriers shown as 3 to 5 day service.
13/02/24 by Michael Peacock
Everything went well as it should
13/02/24 by York Mike
Got the job done quick and easy with Parcel Monkey like we always do.
13/02/24 by Southampton Arts Academy
Easy to use website. Collected and delivered in the stated timeframe.
13/02/24 by Martyn
I book collections for my customer who want to return orders from the UK to us in France. I always use Parcelforce and always tick the box that says its a return, not a sale. We should not be asked to pay customs charges when we return our own goods back to the EU, but in over 50% of booking we are wrongly charged customs fees. Is this because the information transmitted by you to Parcelforce is incorrect or incomplete? This was for a parcel that arrived here on 30th January. Your site wont let me change the date of the experience.
13/02/24 by Homo Faber Ltd.
great service as always
13/02/24 by Linda Gill
Great service as always
13/02/24 by Linda Gill
SHOCKING SERVICE!!! Would never use them again. I booked a priority service with them, as per their website and what options were offered. Only for them to cancel by email two hours later and say that a refund would be issued. Reason given was that it didn’t deliver that service. This was on the 4th January 2024 and I not only haven’t received my refund but can not get to talk to anyone directly ????????????
13/02/24 by sarah jackson
over declared my parcel wait by from 18 to 20kg to cover myself and then get told it was 40kg and get charged circa £50 for it. reached out numerous times to resolve and have got no answer since doing so weeks ago
13/02/24 by Customer
Went through to customer service option and it only gives you a by post option!! Between this company and Evri your parcel will not arrive - they are complete scammers in my experience. Seriously - by post?? Avoid, avoid, avoid!!!
13/02/24 by C R
All went well, many thanks !
13/02/24 by kevin f
The process was very easy, especially with customs documents.
13/02/24 by Thomas
Good communication and pleasant courier
13/02/24 by REBECCA BARRETT
Used many times and very pleased
12/02/24 by Sally Harris
Doing what you do best getting it there on time and efficiently
12/02/24 by P and S Hobbies and Models
Easy to use, gave good comparisons from various vendors
12/02/24 by chris young
Easy to navigate ,straightforward to fill in forms. Excellent service so far
12/02/24 by Tracey Potter
Great service 5 ????
12/02/24 by Carol
The package was moved and delivered as promised. Best thing is I could track the packet as it moved and got delivered.
12/02/24 by Customer
Easy to book, collection on time and was very helpful when I had made an error. Very quick to respond to queries and great customer service.
12/02/24 by Customer
What a fantastic experience, Parcel Monkey is so easy to navigate, compared to other
couriers, the service is great. Plus delivery is fast.
12/02/24 by maureen ayrton
Charged £3.49 - for 46kg item when it was 15kg-- what is going on!
12/02/24 by Chris Pengilly
Delivered on time and able to track easily
12/02/24 by Brooks
Parcel was never collected.
12/02/24 by Customer
Excellent service and fast delivery.
12/02/24 by Derek McConachie
Currently in a dispute about charges made to my account oost delivery - Parcel Monkey say the dimensions given of my parcel were inaccurate and so have charged me an extra whopping £80 on top of my original £19 payment. I have evidence to provide them that the error is in their side as my parcel was measured correctly. They have not responded to my complaint so far and I am unsure where to turn at this point. They have taken the extra charge from my billing account, so I’m an unsatisfied customer with no intention of ever using this company again. What’s to stop them from charging extra everytime whilst providing no evidence or further explain action for it? It’s a poor system for the user, and one that renders you powerless to retrieve funds taken from you without consent.
12/02/24 by Hetty
I placed my order pre Xmas however Parcel Monkey confirmed my order would not be delivered pre Xmas therefore via online chat I informed Parcel Monkey to cancel my order. Parcel Monkey confirmed order cancellation and that I would be refunded within a few days allowing for the Christmas period. I have not received any refund as yet in mid Feb. I have emailed Parcel Monkey however had no reply.
12/02/24 by Jasee
Great service.Cheap prices.A++++
11/02/24 by CustomerAndrew
reliable, reasonable rates and helpful
11/02/24 by BERNIE BURNS
Great service fast and reliable
11/02/24 by Philip Morris
Very easy to use the service and the fragile parcels delivered the next day in a good condition. Highly recommended.
11/02/24 by Customer
Paid £20 for a parcel to be returned after you failed to deliver,notified me that parcel was sent back, but Parcelforce informed me you didn’t even release the parcel to them when they tried to collect. Still haven’t got my £300 item back
11/02/24 by Tony
Came on time - all very smooth and easy
11/02/24 by Prue
Cheapest deal I could find, arrived within 48 hours. Remember 2 options either print in-store or home, both same price so read info when choosing.
11/02/24 by Douglasj Bough
Easy to use, not happy I had extra charges to pay although sizes and weight were correct.
11/02/24 by Ian Forbes
Delivered quickly no probs all very happy
11/02/24 by magicnic
Top service sent a parcel to the USA and paid for guaranteed delivery parcel was couple of days late due to courier issue not parcel monkey, sent parcel monkey a email and within 2 hours had a refund of the delivery cost. Top service and will continue to use.
11/02/24 by Matt Wragg
Really efficient service
Friendly courier ????
Would use again
11/02/24 by Amanda
I guess they are good courier.
10/02/24 by Osei Boateng
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