We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,271 reviews.
Label failed to produce, 3 days of chat to be told its being dealt with everyday. Still nothing and no refund.. first time using. Wont use again
24/06/25 by verity
Got good deal. Clear instructions and the parcel was delivered as promised.
24/06/25 by KL
Arrived safely
24/06/25 by Customer
I was satisfied with the service i received so far.
24/06/25 by Customer
Cost and hopefully speedy delivery
23/06/25 by Carol R
COLLECTED AND DELIVERED AS PROMISED
23/06/25 by Caroline Bannister
frist class service
23/06/25 by Customer
I placed the order online after entering the dimension and weight as well as the address. I was sent the QR code to print within 2 minutes. There was clear instruction on how to pack the parcel. I was given the window of 8-6 for the parcel to be collected. If anything, i would suggest to provide a narrow window of 8-1 and 1-6 rather than waiting for the whole day not knowing when they would come. The UPS driver came arounf 3 PM, scanned the QR code, collected the parcel and went. I was able to track the item all the way through and was delivered the next day.
23/06/25 by Hrushikesh Divyateja
I was cycle touring europe and wanted some time in Berlin with friends who lived there. I posted my own clothes to that friend so I would have something other than cycling clothes. Despite following the parcel monkey instructions the parcel failed approved packaging check by customs. The package had not been opened when it was delivered (so obviously customs was satisfied with the contents), but my friends had to pay 17euros import duty.
23/06/25 by John_F
Parcel delivered to the USA speedily and with no issues. Process was simple and easy to follow too.
23/06/25 by D Cook
Have been informed the items which paid extra for, were being returned Victoria Plumbing, have been informed that they were damaged and as a result we wont be refunded the £100s!! Far from happy, in fact angry and extremely disappointed.
23/06/25 by Customer
Easy to navigate website that gives access to a wide selection of couriers with clear price comparison.
Once I selected the courier I wanted the use it was a very clear process to organise collection and delivery of my parcel. Totally hassle free and at a great price. Used several times now.
23/06/25 by Elizabeth Colby
Excellent service
23/06/25 by Customer
Have been sending the same items with them for three years. same dimensions, same weights, never a problem. Then suddenly they charge me £50 extra for one parcel with the excuse it was too large. It was not too large. I have emailed to try to sort this out but have had no reply. Seems they just dont want to know.
23/06/25 by Chris Hesford
Great prices cheaper than going directly to the provider
22/06/25 by Philip Monaghan
Knowing my parcel was on its way safe and sound. Then getting notification that it arrived .
22/06/25 by William Appleby
The best company put there for deliveries.
22/06/25 by Customer
Great choice and great price and easy to use - with a variety of options.
21/06/25 by Francis Burgess
Dropped the parcel of at 4:30pm and was delivered the next day in Cardiff! Excellent service!!
21/06/25 by Paul Bushell
Cant specify a morning or afternoon pick up. Otherwise it went smoothly and goods were received promptly.
21/06/25 by Music Books
Was really easy to do and track, easy to inform the recipient and arrived quickly!
21/06/25 by Dorothy Shaw Music & Teaching
Called and collected 26 kilo parcel from my door, sorted the paper work, game the tracking information and drove off. Two days later checked and was delivered with a picture, buyer happy as was I
21/06/25 by Anthony Hayes
Fast, efficient and friendly.
20/06/25 by MOONSHINE
Sadly the parcelforce courier has let parcel monkey down again. The tracking for my parcel is not showing an update for 8 days and the parcel is no-where to be seen. My customer is demanding a refund for the product and the cost of delivery (the item was for a wedding which has now passed). Between uk and us the service is advertised as 3-5 working days. I strongly recommend paying a little more for a different courier. Parcelforce take your money and NEVER deliver on time if at all.
20/06/25 by Natalie Hobden
Excellent service
20/06/25 by Christine Evans
What was great is the promised, speedy collection and delivery process. Im 100% satisfied
20/06/25 by Patricia
Hello parcel monkey, l have send my details as you asked, l have been on your website no one is replying me, now that you have successfully loss my purple travelling boxes, l need the G O Codes of my package .
19/06/25 by AbimbolaOlajire
Terrible service, paid extra for same day collection and they would collect before 6pm, waited at work until 6 and no show? Next day same again, no show? Online chat says they can collect parcel next day but how can you trust them after two wasted days. They do not automatically reschedule collections apparently and they wait for you to contact them to say it parcel has not been collected? - how stupid is that??? Do yourself a favour and go elsewhere.
19/06/25 by Russ Bocock
I paid for a parcel to be delivered, £33.99, they picked it up and delivered it with no problems. Left a review and then they decided it was ok to take ANOTHER payment of £27.99. Now they saying the parcel was the wrong dimension... I took pictures for proof of weight and size of the parcel before it left. Great way to get scammed out of £27.99. NEVER using them again! Be warned
19/06/25 by Customer
Great service. Easy to use website. Competitive pricing. Will use again.
19/06/25 by Kevin Smith
I posted a small parcel (with fragile contents) from UK to USA using express delivery. The online form was easy to complete and the cost of postage was very competitive. The parcel arrived intact in 3 working days. I was amazed! Only negative was trying to find a place to post from as one shop listed does not exist now and the next ones app was down. However, I was really happy with the service and will use again. Definitely recommend it!
19/06/25 by Helen K
Quick and easy
19/06/25 by Mary Loughrey
Arranged and paid for parcel to be collected on the Monday which was convenient for the seller but not collected by DPD on the Monday or Tuesday and seller stayed in both days. I was told would be collected Tuesday but seller had to contact and eventually parcel collected 2 days after agreed and paid for date making the whole transaction very difficult with parcel arriving late for intended purpose
18/06/25 by Stuart
The worst parcel courier service ever ! I have used various carriers such as Royal Mail/Parcel Force, Courier,Evri but I opted for Parcel Monkey UK as it looks l;ike they had a pool of cobtracted couriers for European destinations. After paying the initial postage fee of £ 24.44 on the 10th May , I dropped the parcel at a collection point in North London. It took over 3 weeks for the parcel to reach the customs on the country of destination, then it was too late for my son as he needed the item before the 20th May as he flew abroad. I contacted Parcel Monkey and UPS repeatedly asking for the parcel to be redelivered after my sons return on the 4th June. I was given reassurance by the UPS manager at Otopeni Airport that they will have 2 more attempts to deliver and will contact my son to ask him to collect in person before returning the item. The truth is , there were no attempts made to redeliver the parcel, and by the time I tracked the parcel and try to stop the return by calling the UPS office at Otopeni, it was already too late: they loaded the parcel on the lorry , on the way back to Uk. Them I had to wait another 2 weeks until it reach UPS Bolton facility , pay another £ 23.09 for a return label, so I can have it returned to me , the sender. So, as it stands , I paid £ 47.73 for a parcel that did not get to my son and I will now have to find and pay another curier to resend it ! Stay away from Parcel Monkey and their associates as they are BAD news!! I have also tried to recuperate the postage fees and got completely fobbed off by the bots answering the so called customer servives. To say I am dissapointed and frustrated its an understatement!!
18/06/25 by Simona Ilincuta
Excellent service
18/06/25 by Customer
Label I got didnt work when I came to send the parcel. Hoping to get a response to get this resolved!
18/06/25 by C W
Hello parcel monkey, please l will like to have G.O codes of my purple travelling boxes that was missing in your custody .
18/06/25 by AbimbolaOlajire
The instructions where clear and easy to follow.
All went straight forward and well.
18/06/25 by Elke Busch
Great value prices.
18/06/25 by Anonymous
The package has not been delivered and I can not get any info on what is happening
18/06/25 by Eibhlin McColgan
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