We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,485 reviews.
Gave a quick delivery sending to Poland
11/12/25 by Ray Halls
It was very easy to access your app which gave me a list of couriers to choose from. Just added the weight and size of parcel which I needed transported got the price paid and dropped of at local shop. So simple.
11/12/25 by Margaret
Makes parcel postage very simple
11/12/25 by Phil
Great way to assess courier services available for overseas package. Clear and detailed info. Communication excellent.
Went with DDP Easy to book, pickup on time and fast delivery to destination. Can’t fault this service and will use again.
11/12/25 by PatsyG
I paid for two parcels to be delivered to my grandchildren on Sunday 30th November to be picked up by Parcelforce on Monday 1st December but they were not collected. I emailed them as you could not telephone. My email was responded to on Tuesday 2nd December with no explanation. They sent new labels so we had to reprint them, take the original labels off and put the new ones on to be collected not that day but Wednesday 3rd December. Waited in all day did an online chat at lunchtime to see if they could tell me if they were going to be collected.Was told they would get back to me after investigation.NEVER DID!!!!!! The parcels were yet again NOT COLLECTED. I did another online chat and they said that they could not give an explanation So i asked to cancel the collection and asked for a refund. I was told I had to email to cancel and get my money back. Terrible customer service will never use them again
11/12/25 by kath horseman
All good except no information on which day parcel will arrive
11/12/25 by PATRICIA QUINN
Super helpful efficient experience from customer service assistant Mafe Cruz
11/12/25 by Rachel kay
fast and helpful
11/12/25 by Jing Dai
Arrived via Royal Mail as we are remote, quick and undamaged.
11/12/25 by Francesca
I send parcels to Australia quite often in a year always very happy with parcel monkey tracking is very good and they always arrive within 10 day’s wonderful service
11/12/25 by Customer
simple system to use. Reassuring and cost effective way of sending an odd shaped and large item.
10/12/25 by Mr Anthony Mark Sharpe
Poor service from Evri Sent parcel back to me no explanation £33 out of pocket
10/12/25 by Paul Parkinson
Helpful driver, delivered as promised, very pleased, thank you
10/12/25 by Customer
great service and brilliant prices
10/12/25 by Linda Gill
Very good to work with
10/12/25 by richard bryan
I like being able to take the parcel to the post office prepaid and ready to go. I posted my parcel to Australia 27 November and it only took a week. Last year I posted on the same day and the parcel arrived the day before xmas eve, This year worked very well within the timeframe promised.
10/12/25 by Debra Parker
Monkey is simple and easy to use, just like me... wait...
10/12/25 by Martin
no contact, issues and support took a day to reply to each support message
10/12/25 by mark fly
Have had nothing but great experiences, incredibly useful service for shipping abroad.
10/12/25 by CT Taylor
Good service. Delivered safely and in good time
10/12/25 by Alison Sharples
Horrible service. I posted a parcel in August and it’s December now. Not delivered , no refund. Customer service does not reply or take action.
10/12/25 by MM
Easy to use, good range of options and my items were collected and delivered in time
10/12/25 by Tony M
You said you tried to deliver when in fact we were at home all day and no card was left
10/12/25 by Mr & Mrs Leslie
Parcel Monkey said the parcel was delivered at 11.13 pm on Monday night to my safe space. I was in then. I searched on Tuesday but could not find anything in my front or back garden. The sender investigated and said it was left in my front porch. I dont have one! I had been waiting anxiously, as once it got to Glasgow warehouse it didnt move for three days. Where is my parcel now?
10/12/25 by Delighted customer
Item was delivered to a neighbour, but we weren’t told which one, either in the email or with a card posted through our door. The photo showed the inside of someone’s porch and their legs only….not a lot to go on!
10/12/25 by Kate Giddings
Always delivered on time, reasonable prices
09/12/25 by Alison Lovell
Paid for collection. No collection and no updates to say any issue only to say failed. Awful
09/12/25 by Dawn Curtis
The site is easy to use
09/12/25 by Cheryl Bingham
I paid to have a parcel picked up on Wednesday 3rd Dec. and it still has not been collected
09/12/25 by Eileen Tulloch
Failed to collect on two occasions. I paid for 24 hour service as I was under time pressure to send the item, so totally useless - it was a week since booked the original collection They offered me to book again but I cancelled and asked for money back Terrible service. Will not be using again.
09/12/25 by Mark
easy and quick to use, will definitely use again
09/12/25 by bruce
Sent 6 parcels on 24 hour delivery but only 3 arrived and four days after they were sent
09/12/25 by Customer
My experience with Parcel Monkey has been awful from start to finish. I was told they were “chasing the courier” for updates, yet the courier’s own tracking (which Parcel Monkey can see) already showed the parcel had been found and was out for delivery. Completely unnecessary and misleading communication. No email or text was sent to the recipient before either delivery attempt, and no note was left. On the second attempt the courier suddenly demanded customs duties in cash, with zero prior warning to either me or the addressee. To make matters worse, the tracking still shows “Attempted delivery” from the previous day and has not been updated properly. The parcel was supposed to arrive in 3 days — it took 12. Unprofessional, confusing, and honestly unacceptable.
09/12/25 by Bart & Scott
Only used these guys occasionally but always been simple and good value for money
09/12/25 by Tony F
I chose Parcel Force on Parcel monkey. Paid £68 for two boxes of china to be collected and delivered to me. The boxes had been well packed and marked fragile contains china. One box arrived and half the goods were smashed. The other box arrived three days late and again half the china was smashed. Absolutely disgraceful. Needless to say I shall be seeking compensation this china is no longer made
09/12/25 by Elaine Johnston
Easy to use and good choice of services and prices
09/12/25 by Mrs Heidi Hansford
Fast package from uk to Georgia USA
09/12/25 by G BettCustomer
The process and the collection went very well but the delivery at the destination was a disaster. Dpd took the parcel to the wrong address several streets away from where it was supposed to be delivered!!! The kind of **** I expect from Evri not dpd...
09/12/25 by Jon
Great service parcel delivered on time.
09/12/25 by Tim Bell
Parcel is lost at customs. Cannot contact anyone for help. You can’t speak to a person and the phone system isn’t flexible enough to deal with my query. Very disappointed.
09/12/25 by Anthony Williams
