We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,765 reviews.
Easy to use website
13/01/26 by Customer
Smooth as some silk
12/01/26 by Shane Randall
You gave me a reasonable service however the company you gave me DX Express were awful !! Having gone for a next day delivery the item picked on 6th Jan still not arrived now the 12th Jan, I hope I get some money back !!!
12/01/26 by malcolm brown
Parcel Monkey was easy to use and gave a range fo best options with clear guidance as to how to measure,cost and wrap the package.
12/01/26 by Stephen Riley
first class service
12/01/26 by Reece
Arrived safely and on time. Competitively priced.
12/01/26 by Mrs Vivienne Young
Easy to use and set up collection, however instructions were not followed and turned up on wrong day
12/01/26 by Lee Atlas
The booking process was easy, the information clear and concise and the parcels were picked up and delivered when I was told they would be. The parcels arrived in good condition.
12/01/26 by Ms Janet Barr
**** service. Lost my parcel. Hidden fees for the reciever. Not happy at all. I paid a lot of money for a parcel to be sent to Tunisia before xmas and still not arrived. No info
12/01/26 by KWISEMAN
Goods not collected. No driver appeared even to this day which would have been a week late!
12/01/26 by S Williams
Very easy to use site, very good prices, unfortunately the courier I booked for next day delivery (TNT) unfortunately took a week to deliver.
12/01/26 by Paul Wood
The parcel item was damaged on return to the company. Damaged during transit.
12/01/26 by Samuel Cuming
You can rely on Parcel Monkey
11/01/26 by Customer
Very pleased with how quickly my delivery came, very prompt service.
11/01/26 by Recipient
All good now problem
11/01/26 by FRED SAXON
Always good prices and easy to use
10/01/26 by Adam Wheeler
So efficient
10/01/26 by Karen
Great service, on time!!
10/01/26 by Charalampos Tsitouridis
Package came water damaged and had parts of the bottom of one of the boxes missing with the plastic wrap inside the box cut open
10/01/26 by Tyler
It was on time and delivered politely.
10/01/26 by G. Smith
My parcel was collected as per the agreement, however it hasn’t been received and the tracking claims it was left by a gate, which doesn’t strike me as a safe place, as the tracking suggested. I now am having to go down the route of an insurance claim. I didn’t receive any notification of the delivery.
10/01/26 by Dean Davis
Impressed with the completion of the custom form
09/01/26 by Stuart
Ive used Parcel Monkey on many occasions, all without problem. But over the last week Ive had multiple parcels fail to be collected. Ill now be booking in directly with couriers, even if it means paying extra.
09/01/26 by Hannah
Really easy to use and found me the best price
09/01/26 by MrsPatsyHart
The cost can be a lot lower than booking direct with a courier and you get the same service but when I booked postage with Royal Mail recently through Parcel Monkey I found out that package tracking wasnt available when I inputted the Parcel Monkey tracking number into the Royal Mail website. Maybe this is why it was a lot cheaper. I had to rely on the recipient to tell me they had received the package to know it had been delivered
09/01/26 by Stewart Brown
Used them for years, best prices.
09/01/26 by Andrew Clark-MacLean
A parcel, clearly labelled "This Way Up", was damaged by being turned on its side, and was then returned yo me.
09/01/26 by Philip John
Fast delivery, thanks
09/01/26 by Kevin Solomon�
Useless company. Booked a collection for £16 from Parcelforce but they didn’t attend on two different occasions. Wasted nearly a week so I just booked it via DPD directly.
09/01/26 by Mo
Parcel arrived on time but the contents were broken
09/01/26 by Andrew
Everything fine. Thanks for delivering the parcel
09/01/26 by John C.
The courier timely turned up on the planned date and it was quickly delivered to the buyer
08/01/26 by derek_c51
used Yodel for 2 parcels - both parcels because they claim they couldnt deliver - both parcels were sent to an amazon fullfillment centre - whos only role for existence is to receive and send parcels - unbelievable. Contacted Yodel - long story short - they told me to go and buy more postage and resend - the response was as laughable as their operation in getting things delivered
08/01/26 by Bal
PATHETIC ORGANISATION. You failed the most basic of tasks. I paid you to employ DPD to another courier, and deliver it next day. EXCEPT UOU OMITTED TO INFORM DPD. SHAME ON YOU.
08/01/26 by Graham Ralston
Hi, Im sorry but a signature was needed to receive the parcel but the delivery person left the big box in the pathway just off our busy main street. He/she never rang the doorbell. We were home. Luckily my husband had to go out and saw the parcel. It could have been lying there all night.
08/01/26 by M. McCreath
Purchased the FedEx Priority service but encountered an error when trying to create the label. Tried reaching support, but the only option is an online message, no response and no contact number available. Extremely frustrating, especially when the shipment is urgent.
07/01/26 by GuestPostings
No parcel was delivered to me. Check up with your agent to know where it was delivered
07/01/26 by Adisa
The parcel was collected on time, and was delivered on time at the recipients address. On both occasions, the courier ere polite and friendly. Overall, an excellent service.
07/01/26 by John Overton
I appreciate that they offer the best prices for UPS parcels from the UK to the US but they did a terrible job explaining correctly what documents I needed to import my product. They made it seem like I gave everything but I had a missing "personal effects" form... After 2 hours of hell on the phone to UPS, I had a $12 additional fee which I wouldnt have had to pay if Parcel Monkey had been more helpful.
07/01/26 by Anonymous Customer
On line booking, easy drop off, and clear instructions, made this parcel delivery to my grand daughter a breeze. Would use again without hesitation and recommend to all.
07/01/26 by Keith Allison
