We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,310 reviews.
Easy drop off for parcel going to Montreal - and it arrived safely in 5 days - Fabulous service!
22/11/25 by HuwD
Its been about 3 months since I first sent my parcel and about 1 month since parcel monkey said they lost my package and said that the claims team would be in touch so I could claim on my insurance. Theyre completely ignoring me. Theyre hiding behind the fact that they dont have a phone number you can call when things go wrong. Theyre fraudulently selling insurance when sending parcels and not actually allowing you to claim! Im currently waiting back a reply on trading standards. Absolutely disgraceful company. Dont waste your time with this company, its not worth the hassle
22/11/25 by Fane Fonseka
Still haven’t received my parcel
22/11/25 by Ross Hewson
All went well
22/11/25 by Peter Kershaw
Super fast, reliable and price competitive!
22/11/25 by Loic Anthian
The courier did not deliver the parcel to address. I had to investigate to find it and after a week it turned out to be in a local post office. No communication. The receiver had to carry it themselves to the house. This is unacceptable.
21/11/25 by Ursula Nikiciuk
No collection made, rearranged twice and still nobody has picked up my parcel. The customer service is poor.
21/11/25 by Waqas Akram
My son received his parcel within time specified
21/11/25 by Pamela Jones
Much easier than the parcel force site, quick and easy.
21/11/25 by George Shelton
Easy to understand instructions
21/11/25 by Daniel
More improvements lately from parcel monkey, they should keep it up.
21/11/25 by customer
Fast efficient service, package that was sent to me was posted on a Friday so after 2 (working) days in process & shipping from the South to up where I live in the North West of England it arrived when expected (Wednesday). Was kept up to date when package was being sent & within 2 hours it had arrived.
Only reason Im not giving a 5 star rating is whoever delivered the package made no attempt to check that I was in, knocking on the door or ringing the door bell instead they just dropped the delivery behind a gate next to my house so it was at least out of sight of potential theft etc. But that minor gripe takes little away from overall satisfaction with service so once again thank you for everything.
21/11/25 by Joe O'Keeffe
Delivered to time and with care
21/11/25 by Mark
Ignore any generic apology response they give, DO NOT TRUST THIS COMPANY. Ordered courier collect and deliver for £100 worth of goods. Received email saying it had been destroyed in transit. Questioned what happened and how it will be resolved? Refusing refund of courier service or reimbursement of goods because of **waves terms and conditions section 305 part B amendment 22 etc in your face** I am £100 down plus the courier fee and no Christmas pressie for the wife. Might as well have set fire to cash at least I’d get some heat out of it. TOTAL JOKE.
20/11/25 by aaron hughes
It’s a great dependable service. Never let me down.
I try to pick parcel-force options.
Tend to choose collect and drop off.
20/11/25 by Mark Shaw
Only giving one as I cant rate zero. I have (and still do) a list parcel from a consignment of 6. Despite numerous attempts and information being provided, I am going round in circles. I paid insurance for this consignment but noone wants to talk about that or issue a refund. Will never use their service again. You arent allowed to go direct to the courier, but you have to use them and they are quite frankly worse than useless. To give an example. Email sent twice and screen shots provided. Then they take 24 hours to respond and they ask what address was used. The address is very clearly in the screenshot. Then I get asked for details of the parcel. That would be fair, if I hadnt already twice in the same thread that. The courier didnt label the items in the same way I did so I have no idea which one is missing. Today (items should have been delivered on the 4/11, that the courier will now start looking for the parcel. What theyve been doing for the last 15 days Ive no idea!!!
20/11/25 by Nicky Chapman
My experience with Parcel Monkey is probably one of the worst experiences Ive had with a company. It takes a lot for me to write a review, but I want to let others know how untrustworthy this company is so that you can avoid it and dont make the same mistake as me. I was charged an extra £90 for weight adjustment (it was a £15 delivery and £50 item), even though I checked with the driver who collected it and provided the exact dimensions of the package. They took this money via PayPal, so make sure you disable any direct debits that are automatically set up to avoid something like this happening (IF you do ever decide to use them). I would personally recommend using a more professional and trustworthy company, even if it means paying a bit more. Their customer service is terrible, as it was impossible to communicate with anyone to rectify the issue I had.
20/11/25 by Zina
excellent service and so easy to use.
20/11/25 by Karen Griffiths
It was easy to arrange for my parcels to be dispatched and tracked.
20/11/25 by Sara Carless
Excellent service
20/11/25 by Denise Willetts
I booked a parcel through them to be collected today and my parcel was never collected I spoke to Mary who said to wait until 6pm when I noticed it’s late she should have contacted them but no. When I tried to chat with someone no one answered or responded and my parcel is really urgent and it’s going outside the country it will not make it to the freight I’m highly disappointed with them rubbish !!!!!
20/11/25 by Charmaine
Easy and simple
19/11/25 by Elliott
Terribly misleading. Had to pay further charges for duty to Germany. Was not made aware of prior. Item was only a knitted jumper and ended up costing in excess of £30 for delivery.
19/11/25 by Louis Amoah
Absolutely awful - con scammers and very very poor service My parcel to Australia they claimed was bigger than I claimed which it absolutely wasn’t but they just took the extra £20 without discussion !! Parcel never got to recipient but they claimed they attempted and left card which they didn’t / finally got my parcel back in UK in very poor state - never use these Conner’s again - dreadful - will send the story to rip off Britain - disgraceful
19/11/25 by Karen Patient
THIS COMPANY TOOK MY MONEY ON NEXT DAY DELIVERY,AND EXTRA £s FOR GUARANTEED DELIVERY VIA DX NEXT DAY!! THEY NOW AFTER FAILING NEXT DAY,AND TAKING 5 DAYS TO DELIVER THE VALUABLE ITEM,NOW REFUSE TO EVEN ANSWER EMAILS FROM ME,WHERE I AM OWED £29.00 FOR DELIVERY,AND MY CUSTOMER, IS "LIVID" THE COMPANY IS A SHAM,AND TOTAL DISGRACE!! THEY WILL NEVER GET ANY BUSINESS FROM ME AGAIN!! IAN GITTINGS
19/11/25 by NICOLA GITTINGS
Quick and easy
19/11/25 by Allison
Excellent service goods collected on time and rapid delivery to USA
19/11/25 by Robin Peers
I AM HAPPY WITH THE COURIER
19/11/25 by ReHAMISH ROSScipient
My goods arrive damaged. It was quite obvious that it was a coffee table from how it was packaged. It had been dropped because the top of the table was completely split. I would not recommend using Parcel Monkey.
19/11/25 by Recipient
The system was easy to understand and the parcel was delivered in good time.
19/11/25 by Recipient
Easy to organise sending, better prices than via delivery services direct.
19/11/25 by Shaun Hannah Me
Lovely company. I have been using the services for several years. Quick answers to questions, stable delivery, great service.
19/11/25 by Ruslans
Excellent. Easy to box items and paperwork easy to fill in. Quick pick up of boxes and delivered to Hong Kong in a week. Will definitely use again . Thank you.
19/11/25 by Jenny from Barnsley
Got there very quickly
Plus it was the cheapest price
And the tracking was very good
18/11/25 by robin fry
Use PM a lot. Good value and easy to use
18/11/25 by Mike Dolamore
collected parcel and supplied label very easy to use would recomend five stars
18/11/25 by denis woolley
I’ve have given parcel monkey the benefit of the doubt and have allowed them 10 weeks to investigate the lost parcel I arranged a delivery service for. I trusted the advisor dealing with my claim as I’d taken out extra cover for such an event of lost/missing parcels and was assured through the claims process that once all evidence had been gathered from the courier company that my claim would be processed. I can only guess that parcel monkey have not been able to reach a conclusion with “said” courier company so they’ve today refused my claim with the reason of “ Consignment PM********** is not eligible for compensation under the terms and conditions you agreed to when booking. The item in question is listed on our prohibited items list under “Jewellery Valued Over £250 (carried on a no-compensation basis)”. My parcel was jewellery but the valued cost was £231.75 total!!! So who’s not telling the truth here ? They’ve delayed responding & ignored messages! This companies name is not lost on me “ parcel monkey” isn’t far from the truth, more like “pass the buck monkey”
18/11/25 by Jodie Franklin
I sent a very large pottery item and it got there in one piece
I could breath again
18/11/25 by Julie
It was as request performed as required smoothly without a hitch or undue hassle.
.Quietly Efficient.. Excellent.
18/11/25 by IAN TIDEY
How is it so bad? Item was collected but shortly after I received a cryptic message saying my parcel is “on its way back to parcel monkey” with no reason given, heading to somewhere it has never been. Then having asked what was happening I wait 3 days for an update on a 24 hour service, and am told the parcel is damaged and for that reason is being returned. I ask where it is being returned to and wait another 24 hours without reply. Never again
18/11/25 by Customer
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