We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,802 reviews.
Very good service would use parcel Monkey again.
22/06/21 by christine cunniffe
Worst experience ever, Sent a parcel with accurate dimensions & weight - been charged additional £53 for a botched job via parcel force. Proven evidence with photographs of dimensions and photographs on weighing scales to show my initial parcel and payment was well in its dimensions but they will not refund as there is no image of the parcel actually wrapped showing recipient address & a tape measure for evidence of size. Consequently if you send parcels a lot as a business this is another job you will need to do to prove it. It is impossible to use this practice therefore you are on a good luck basis if you get some numpty that hasnt a clue about size & weight. A costly exercise I wont be using again. Ps you dont get a choice to pay they just take it from your account (not sure thats legal either) Its actually zero stars
22/06/21 by Ellie
On time and undamaged
22/06/21 by David Skidmore
Always a good experience using parcelmonkey, great prices and wide choice of service
22/06/21 by Paul
It would be good to be able to quickly see when the parcel was delivered.
22/06/21 by Customer
Great parcel comparison site. Easy to navigate. Prompt delivery and great options on prices
22/06/21 by John Spener
great thanks
22/06/21 by Stephen
Always getting charged extra after the parcel has been delivered. Even though to my knowledge the relevant weight and dimensions of the parcels have been entered
21/06/21 by Yatin
Just works! Just works!
21/06/21 by P Richardson
I never heard of parcel monkey before. A friend told me about them and have to say they were great and easy to use they get you the best deal for your delivery.
21/06/21 by John Halliday
My parcel went to Barcelona and arrived very quickly was very impressed with your service will use you again and recommend you to my friends
21/06/21 by Patricia Stephen
I import and sell lots of old school music technology kit on Ebay and have used Parcel Monkey for around 5 years now. I ship out weekly.
I must say I havent experienced any issues - bar loosing one parcel - in all that time. I recently tried FeEx but found the booking and tracking system a complete nightmare.
Honestly, Parcel Monkey is really good with lots of choice all on one platform. It auto-fills your addresses, quickly takes payments and prompts you to print the label. The next morning a driver is picking your parcel up from your porch.
21/06/21 by Customer James B in Devon UK
Easy to deal with , fast and efficient service, only downfall is the custom form filling, surely theres an easier form for family parcels.
21/06/21 by Kevin Dollery
Sent a parcel, then get a additional charge saying parcel weight was 6kg. It only add a ipad inside and was in the contracted 1.5kg allowance. Will use parcel 2 go much better service and they do not try to rip you off.
21/06/21 by Ian Sherwood
Excellent pick up service, right price. Saves all the effort of loading car and driving to despatch hub
21/06/21 by Emma Childs
I needed to get a parcel to the Isle of Wight but couldn’t find a company to do it for a reasonable price so I tried Parcel Monkey and problem solved. Excellent service with plenty of options for fast delivery with very competitive rates. I would highly recommend.
21/06/21 by JOHN G
Making another one star review to help people avoid the same fate as me. Had 2 parcels missing for over a month. Still no sign of a refund, they have just stopped replying to my messages. Was then told one of the parcels was damaged and returned to me but was in fact delivered to the customer opened and covered in mould. No responses from customer service and nobody you can actually speak to! This is written by someone who uses Parcel Monkey numerous times a week.
21/06/21 by Tia Fields
Brilliant service, easy to use website as I am not very computer savvy, I usually have to get assistance but it was easy to follow. The collection was spot on time, which i was not expecting as there was a lot of road works in my area. Easy to follow progress of my parcel, and delivered in the time frame that was given. Overall a very friendly and competent company that does what it says,
21/06/21 by sandra scott
All the quotes look good ... until you get to the bottom line and the vat, insurance and other hidden costs nearly double the quotes.
21/06/21 by Fairly Satisfied Customer
simple and straight forward process. Great price.
21/06/21 by Mr S Pegg
The Parcel Monkey team are very helpful and very patient if you are in trouble with your shipping.
21/06/21 by Y and S
easy to do online quick collection and delivery was on time
21/06/21 by Mr Hansen
Usual professional, efficient service. Parcel delivered safely & on time as promised.
21/06/21 by cyndy fraser
Do not use DX Freight for business unless you dont value your own customers.In our first week with them they lost a parcel that we had to replace and deliver ourselves before finding and delivering without telling us. Then decided to dismantle a pallet and damaged goods beyond use. After which no responsibility was taken. Worst customer experience from a logistics company ever
21/06/21 by Peter Billane
Never a problem
20/06/21 by Peter McCafferty
Happy with that service.
20/06/21 by Mr Michal Cvirik
Easy to use website
20/06/21 by peter chapman
Not as expensive as the majority of the competition. Tracking system good and delivered in good time in Canada.
20/06/21 by Rubert
Excellent,fast,easy to execute service!
20/06/21 by Mrs Helen King
I used parcel monkey to send a parcel to the UAE and the service was excellent. I have since sent another parcel to the UAE using PArcel force priority and after 6 days it still hasnt arrived!!
20/06/21 by LORRAINE
Very good service from Parcel Monkey again. Sent a parcel to Australia recently and it arrived well on time, quick prompt service.
20/06/21 by Claire Boyce
Service second to none.
20/06/21 by Customer
Found the cheapest international delivery, good service although there was a problem with the customs form file which meant I couldnt print it out. Not really a problem though as you can fill one out at the postoffice
20/06/21 by Katie
Another great experience sending a parcel to USA using Parcel Monkey
20/06/21 by Customer
Very fast delivery service to Ireland
20/06/21 by vanessa brett
Great service
19/06/21 by customer
I can honestly say your service made it so easy to sent internationally. Amazing it arrived we’ll be fore I expected. Definitely use again. Love how I could track. Well done Parcel Monkey.
19/06/21 by Jas Galloway
The package arrived at its destination. Very easy to book. Very cost effective.
19/06/21 by Customer
I am so upset, disappointed and distressed by my recent dealings with Parcel Monkey. I wanted to send a box of baby items to my son in New Zealand, as his first baby is due on 29th June. Sent the very carefully and itemised box some time last month and had it returned to me yesterday. The whole process incredibly torturous and complicated and communication zilch. Do not use if you expect swift, efficient and value for money service. I feel totally ripped off by this company.
19/06/21 by Lesley Johnson
Booked a collection which didnt turn up. Contacted them to sort out and were rude/ unhelpful. Dont use this company.
19/06/21 by Andrew Amesbury
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