We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,802 reviews.
Easy to use and very competitive price
17/06/21 by neal weaver
I paid a vast amount of money to send a parcel including purchasing their insurance. It was a 2-5 day delivery. Never arrived! Had to find it myself - no help. No one to speak to. You get a chat function that gives platitudes. My parcel was found dumped on the road, without a signature back to the sender. When asked why and wanted a refund, I was told it was a successful delivery and the case is closed. Im so appalled. I would never use these people.
17/06/21 by Marcine Waterman
Excellent service. Drop off was simple and quick. Delivery was quick and as indicated. Would certainly use again.
17/06/21 by Barry Cannings
Still waiting for my parcel 8 days now still hasn’t Gone out for delivery Very poor service.
17/06/21 by Mr Stephen Hocking
So much more efficient than going to each delivery company individually. Gives the best prices for all the major delivery companies in one place. Highly recommend.
17/06/21 by Stephen Bowers
The parcel was meant to be picked up On the 9/06/2021 I waited in for 3 hours he never turned up. Had to rebook for a Never day .
16/06/21 by Colin Costello
It was a little tricky to navigate the website to find the best size to send to USA . It took a bit of trial and error. Could not fault the service I booked . Prompt collection from courier giving me a text of arrival time . Parcel arrived in USA in only 3 days arriving on my sons actual birthday whilst I was on a video call to him . I could not be more delighted.
Great value for excellent service
16/06/21 by Fiona Birch
Delivered on time, fully insured delivery
16/06/21 by Patrick H
Straight forward , arrived on time . Bit of a pain had to drop at post office - lots of queues .
16/06/21 by customer
Disappointed this time as parcel force never turned up and collected my parce. Called parcel monkey and the customer service girl said nothing we can do I will re book . I said parcel force said you can get a refund on our part for not turning up . This has not happen from parcel monkey . I dropped the parcel off self at the depot ???? which they said I could do parcel force . Then apply for refund. ????
16/06/21 by Verone
Thank you. Received my parcel promptly with no hassle
16/06/21 by Customer
I was returning a vanity unit with a sink basin. The hardest part was putting the different weights and lengths in. The courier was booked and took the items with no problem. From collection to delivery was about 3 working days. The cost was much cheaper than I had found anywhere else and will be using them for big or small packages. A hidden gem.
16/06/21 by Sharon Newell
excellent service for the money we paid, would use again and would recommend
16/06/21 by ELENA COSTA
Im not happy with the dpd drop off places in my area.
16/06/21 by Mr Jack Gross
Very good service. Would recommend
16/06/21 by Terri
We have used Parcel Monkey several times and have always been more then satisfied with there prompt cost effective service. We would highly recommend this services.
16/06/21 by John and Marilyn Grayson
IM AFRAID !! Theres nothing to add to all my previous comments !!!!
Perfect, floorless service as usual *****
16/06/21 by Customer Dave Dixon
all went well, thank you
16/06/21 by japanesetimetraveller
Awful company STAY AWAY! Sent a high valued item and paid for insurance . Customer returned it as was badly damaged. Looks like it was stepped on. Provided all the details and pics. Apparently not eligible for any compensation even tho I paid extra for it. Used parcel monkey many times before but never had to claim.
16/06/21 by GC
Good service and easy to use
16/06/21 by Hugo
Easy and efficiant
16/06/21 by Julie Mitchell
We found Parcel Monkey a really good way to ensure we got good value for our deliverys out and will certainly use them again.
16/06/21 by Perry
excellent no problems
16/06/21 by terry shaw
Excellent service and arrived in good time for my grand daughters birthday .Much quicker than the last time.
16/06/21 by Fizz 47
Collection is always made on time. As far as I know so is deivery. I have had no complaints from my buyers. :-)
16/06/21 by Honesty is Our Policy
I originally marked you low as my parcel had not been received and Parcel Force were being very unhelpful. I realised that I should have contacted you directly regarding non receipt. I contacted you and within hours all was resolved.
Many thanks will definitely be using again.
16/06/21 by George Fisher
Parcel arrived in good time ans apparently in good condition
16/06/21 by Mr Scott Terrrill
Great customer service.******
16/06/21 by Customer
Picked up on time and delivered within the stated time scale from the U.K. delivered to Cambodia
16/06/21 by Customer jeff
Very easy to do & cheaper than most others
15/06/21 by Sandra
pick up parcel more then a week ago still not been delivered
15/06/21 by Customer
There is no better way to ship a parcel!!!!!!!!
15/06/21 by Alan
Great service, friendly pick up
15/06/21 by Customer
The item was damaged on transit and lost the chance to refund.
15/06/21 by MR PRAJITH SREEDHAR
good and easy
15/06/21 by Customer
Found me the best price and kept me informed.
15/06/21 by gail gray
No problems, happy to use again
15/06/21 by paul evans
My parcel has not reached the addressee in New Zealand. No delivery card has been left and no one is answering my concern that Ive raised. So frustrating as the contents needed to reach the addresses over a week ago!!!
15/06/21 by Tracey fisher
Terrible company AVOID at all costs. Sent 3 identical parcels all delivered fine, then a few days layer they decided that one of the parcels was 4 times heavier than what it actually was and that they would charge me an extra 25% for no reason. 3 identiocal parcels, yet one cost 25% more becuase they allow their couriers to take the P*** Avoid at all costs, they cant be trusted
15/06/21 by Customer
1 parcel out of 3 was not delivered and was returned back to the sender so I had numerous phone calls and a long time spent trying to find out where the missing parcel. I then had to pay again direct to DPD to arrange for it to be collected and delivered to myself
15/06/21 by Customer
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