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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,802 reviews.
Simply put in parcel details and got the comparison results. Picked the most appropriate one and paid. Sorted. Parcel went out when it was meant to and reached its destination when it was meant to. What more can you ask?
11/06/21 by Moira
MUCH cheaper than Royal Mail and easier and quicker to drop off at the Post Office. Thank you Parcel Monkey. Wish you could set up printing stations in some shops though like cash machines. People could pop in with the postage info as per your website, insert their bank cards and PIN and then hit the print button to get a quick convenient label - that would be amazing and even easier!!!
10/06/21 by Cathy
An easy way to find a good rate for a large parcel. Excellent service.
10/06/21 by Mr Martin Holland
I was finding it difficult to return a wheelchair a rather bulking and heavy item. However parcel monkey made the experience simple, all I had to do was give the dimensions and the weight and they were able to find me a suitable carrier.
10/06/21 by paul beer
Disaster - do not use this service. I have wasted hours in total trying to sort out their mess up. I got a card through my door with their phone number - phoned to ask for redelivery of parcel A. They delivered me back a different parcel B that I had sent out - ... the parcel B I sent out came BACK to me!! Oh my goodness, what a mess and its still not sorted, although I did finally, finally get the original parcel A destined for my house after further chasing. But Im still trying to get my parcel B sent to the right address.
10/06/21 by RAD
Sent parcel on a 24-hour service via Parcel Force, booked through Parcel Monkey UK. Dropped the parcel off early Thursday afternoon and it arrived with my client late afternoon the following Tuesday which was one day too late. Both myself and client were very disappointed with the service as the parcel (containing DNA kits) was time-critical. Very poor service.
10/06/21 by Customer
satisfactory and efficient service
10/06/21 by Abdulhusain
They sent me an email to say that my Cabinet could not be returned to the store as the size and weight were not correct. I had to pay more for haulage (even more than the price of the article ) even though the weight was half of what I’d stated. Right now I have no idea where my cabinet is. The store says it’s not been delivered. I’ve had to abandon it through frustration. I don’t have the time for this nonsense. (eBay tried to help but got no further with them either.)
10/06/21 by Marijke Lewis
Easy to use, seemed good value for money options. And parcel delivered safely!
10/06/21 by LisaT
Ive used several online parcel shipping comparison sites, but keep using ParcelMonkey regularly. Why, sensible shipping prices, good insurance prices. AND, the very fact that when you email them with a problem they actually sort it out. Very pleased with this company.
10/06/21 by Mark
Amazing service. Picked up 2 parcels from local PO. On Thursday afternoon. Delivered Saturday morning to Southern Ireland
10/06/21 by Customer
Once again 10 out of 10. I can only say that i find this the best way to send parcels at the best prices .I have used parcel monkey for both UK and European parcels and all have arrived safely.
10/06/21 by ALAN
I’ve used parcel monkey several times now. The site is very good and easy to navigate and the prices and service details are well explained.
Choosing the service is easy, paying simple and it just works. Truly a great experience.
10/06/21 by Gordon
Absolutely appalling service. Parcels all arrived late. When I contacted customer service they were unhelpful and the insurance that I took out is apparently useless as they will not compensate me for my late parcels even though I’ve had to refund my customers. So I’m out of pocket by £110.
10/06/21 by Customer
Both the guys who collected and delivered were handling the luggages very carefully. 5 stars for them.
09/06/21 by Customer
Good service
Easy to use
09/06/21 by customer
Turned up on time delivered on time
09/06/21 by John
Excellent service. I am very pleased with your speedy work. I will loves to used more of your services always.
09/06/21 by Customer
Easy to use
Very comprehensive and allowed me to compare carriers to choose the best to suit my purpose.
Will use this again
09/06/21 by Christina Pease
Easy set up of delivery, good value, got to me on time. Good job
09/06/21 by Mike
GREAT VALUE AND SUPER EASY TO USE.
09/06/21 by Trophyboy
Efficient service, very professional. Thank you.
09/06/21 by Catherine Ashfird-Okai
Fantastic xx
09/06/21 by David Johnson
Reliable and prompt
09/06/21 by David
Sent a package to Russia on the 09/04 and everything looked like it was going fine. Shipping hasnt updated since the 20/04 and now the parcel cant be found. Absolutely zero help in trying to get a resolution and have just been told that it cant be found. No refund so now were £80 shipping and a £900 of product down. Avoid at all costs and just go direct to the courier as these people dont care, they just want your money. There is no benefit in going through a third party like this.
09/06/21 by Mark
All went okay until I was charged for incorrect weight. Utter rubbish. Dimensions and weight were correctly inputted. We have an extremely accurate set of scales for mixing vehicle paint. The 1.2 kg became 19.0 kg! If i don’t receive a refund then this will be my last time using parcel monkey. Pure scam.
09/06/21 by J Cullen
Delivered on a timely manner as promised. No issues.
09/06/21 by Kristine
Absolutely terrible service. Highly avoid. There are better and cheaper providers out there. They happy to take your money but accept no responsibility for when things go wrong..
08/06/21 by Jas Sin
Delivered on time with no damage as it should be
08/06/21 by mr stephen lake
Quick and easy
08/06/21 by MI
I used Parcel Monkey for the first time. It was simplicity from arranging the pick up to the delivery of the items. The delivery guys were pleasant and very professional. The two items were fairly heavy yet they carried them both up several flights of stairs. Great job!
08/06/21 by Joseph Marshall
Fantastic, picked up on time and delivered next day, what more could you ask for. Thank you PM. Tony
08/06/21 by Tony Enrico
Very dodgy company BECAREFUL OF A SCAM. Failed to deliver my parcel, charged me twice, they charged me again to return my undelivered parcel and now they refusing to refund me all together !!!! They may be going out of business and they scamming everyone on their way. Avoid at all costs. Will be reported to trading standards.
08/06/21 by M B
Colis du Royaume-Uni en France arrivé en une semaine. Pas de problème particulier. Bon rapport/qualité prix
08/06/21 by Mél
Prompt this time .
Still owe me £60 for a rug of mine last year you l
Of m
parcel force spent 2 weeks leading with me to try and find it .
It was deemed lost .
Then you would not let me claim because u hadent done it within 7
days .
Mad .
You dont deseve my custom.
Graham Durrant. Fly-Away rugs.
08/06/21 by Graham durrant
First class service, cheapest price via parcel monkey, pick up and delivery could not have been better, excellent very easy and tracker system is very good
08/06/21 by Melvin Aird
excellent - no problems!
08/06/21 by Customer
Be very very careful with this company They have now resorted to taking payments out of your accounts 3 times
08/06/21 by Chris
Our Response: Hello Chris,
Thank you for your review and apologies for all inconvenience caused. According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been processed and you have been advised by the team to provide some information.
Kind regards,
Parcel Monkey Team
Great service very easy to use recommend
08/06/21 by Dan
Excellent service,reasonable prices and had recommended some of my business colleague to use parcel monkey.
08/06/21 by Customer
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