We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,483 reviews.
DO NOT USE THIS COMPANY Miss sold insurance...they never paid out to the full amount so a waste of money. Late collecting by 3 days (even though I paid for a next day service) and the package was delivered damaged. So it cost me more and got delivered late and damaged. When talking to them the response is a day behind and feels automated. DO NOT USE THIS COMPANY Dont believe all the 5 star review below, most of them are employees!
12/07/21 by Ir
Unexpected price increase. Started at 20"ish", finished paying 80. Be careful.
11/07/21 by Customer
You pick up on time but the delivery to the destination is not always as quick as required. Furthermore you always charge me £1.49 after every shipment. Even when the parcel weight is right you will make it heavier to give the extra charge.
11/07/21 by HAWAH
Absolutely fabulous service. My large box was delivered by Parcel Force however managed and checked by Parcel Monkey.
11/07/21 by Maisie
Parcel Monkey arranged the transportation of a heavy Anchor from Aberdeen to Somerset for me. Delivery took around 30 hrs and cost less than fifteen pounds, fully insured. I will have no hesitation in using Parcel Monkey next time.
11/07/21 by Kathryn Mitcham
Calculated a volumetric weight which took my parcel over the 30kg by 4 kg. Which incurred an additional £52 charge to my card. Original cost £11. Be careful folks!!
11/07/21 by MR B NOTTM
That is as expected
11/07/21 by David Marriott
I have been using Parcel monkey for a while now and I have to say they are one of the best!
They get you the best deals, nothing ever gets lost, no problems, just book, pay, print the label, stick it on the parcel, job done!
11/07/21 by Miklos Toth
Fab service. Collected and delivered on time.
11/07/21 by Sue, Aylesbury
Excellent service at a good price. First time weve tried it and will use again.
11/07/21 by Charity
I cant express my frustration with the services, when i tried to book a parcel collection, I followed all the instructions on the website and it gave me an indication that the parcel would be delivered between 3-4 days, I was mentally prepared for more than 7-8 days as the above was just an indication. However to my surprise the website stopped showing any more updates so i enquired and was then given a tracking code for Courier which was then indicating it would be delivered on the 28th of June. This already was upsetting as the parcel id sent was for a newborn nephew and i wanted it to be there as soon as possible. However I accepted this delay as well, and waited for the 28th, and I enquired on the day to make sure it was delivered. But again to my surprise, i was told the address was not matching and then the name was not matching and then there was a duty to be paid and even after I submitted the address and phone number of my cousin, the recipient 4-5 times, I kept receiving the same message "the address is not recognised", whereas there was no other address i could give. I kept asking for the courier service to contact my cousin (i had provided his contact number several times) but i kept getting the same message every time. And also not forgetting the extra duty applied on the parcel. For Gods sake if this is how sending a gift to a loved one is going to be, then not many people will use such services. I would never use this service ever again.
11/07/21 by Beena Gossain
Large parcel delivered safely and on time. Great service.
11/07/21 by David Carter, Cambs
Seamless experience. Thanks parcel monkey!
11/07/21 by Customer
Transaction was quick and easy
11/07/21 by machin
Arrived safe & sound
11/07/21 by George Houghton
The service was excellent but I have felt more comfortable if I had been given a receipt when the driver collected the parcel as it was an expensive item
10/07/21 by Mrs Caroline McClelland
Great! Excellent!
10/07/21 by Andrew Rose
excellent service
10/07/21 by japanesetimetraveller
Easy to use web site with a number of shipping options to choose from.
10/07/21 by Alan Gibson
I am not happy with the service at all. I had to return item that was in his original package - size and weight, written on the box! I have provided the details and was charged £13 for postage. 1 week later another £53 were taken from bank account, following email saying that the package was 10kg heavier. I am not happy with that, I would of paid alot less with another company! How the same item became heavier by sitting in the box?!
10/07/21 by Todor
Over charged me for a parcel claiming it was 5kg over weight. No evidence was provided and even when the recipient of the parcel demonstrated the weight was as declared they did not respond to my communication.
10/07/21 by Iann
I use Parcel Monkey on a regular basis in sending parcels to families in France and USA. On this occasion I used Parcel Force through Parcel Monkey. I was a bit disappointed about the time taken from receipt of parcel to deliver to France as it took over a week when 3-5 days was expected. Otherwise the parcel arrived without damage.
10/07/21 by Marion Wilkinson
your courier never picked up the parcel. a week of hassle
10/07/21 by MIKE WILSON
Very good service. Delivered safely and in good time for a reasonable price
10/07/21 by Simon Andrews
I paid a lot of money for this delivery and upon being received at customs in China Courier would not hand over the parcel to China customs due to the value of the personal items being over 1000 rmb. Consequently they said our only option was for it to be returned to us or disposed of. Not once was I contacted about this, I had to do all the phoning to find out what was happening and why it had not been delivered. The phone number also was chargeable at 7 pence a minute. When completing the paperwork for sending the parcel nothing on the website mentioned the limit if you chose Courier. I have previously sent parcels over the last 7 years of over £200 (2000rmb)
10/07/21 by Tracy Webb
Easy to book,came when said they would and delivered goods to destination
09/07/21 by susan stewart
So efficient gets best price and convenience instead going to post office or if you want book and take to outlet or get collected from your home
09/07/21 by Mr G Cooper
This was the first time Id sent a parcel of some 40 or 50 books to a favoured monastery. The Abbot there was SO excited waiting for them to arrive and was delighted he could track them and that they all arrived perfectly safely. B.T.W. Im blind so it was a great experience! thank you SO much!!
09/07/21 by Customer
Efficient pick up and delivery
09/07/21 by NP
Very easy site to use and the parcel arrived in NZ on record time !
09/07/21 by al
Efficient service
09/07/21 by Mark
Simple to use, swift pick up and great service for the delivery. Could do with narrowing down the collection times in the UK but at least it was collected on the right day...
09/07/21 by Customer
Quick & easy to use
09/07/21 by Diane
I used Parcelmonkey once more for sending my parcel overseas and once again received an excellent, fast and reliable service. From the efficiency of pickup to the very timely delivery of parcel. I know i can rely on parcelmonkey to deliver to my loved ones on the other side of the world. I will be using this service again.
09/07/21 by Josephine Mcmanus
**** service they have booked the parcel with DPD which was not delivered and returned but no refund has been given since one week they are not even talking about the refund.
09/07/21 by Customer
Excellent service. Have used Parcel Monkey three times for larger/heavy items. Provided much lower cost carrier than I was able to find.
09/07/21 by Max Allan
My parcel was collected very efficiently. Went to Hong Kong without delay. However few days later I was contacted to say that my parcel was much heavier than declared. They informed me it was over 8 kg, which was impossible the contents were no more than 2.5 kg.I would have thought that the parcel would be weighed on scales and not by laser velocity. Not very happy as I was charged another £12 .At least the parcel arrived ahead on estimated delivery date. If I use this company again I will insure that I record the weight myself.
09/07/21 by MRS KARINA RADWAN
Terrible service, Parcelforce 24 shipment, the item apparently was refused by customer so returned to parcel monkey address, It clearly states on there website for you to enter your own address for returns in the event of there being a problem. parcel monkey then charge me £15 + £5 handling fee to return my parcel back to me. even though the original shipment price was less than £10. Apparently in there small print it states parcels must be returned to them, even when they specify on the application you must enter your own return address as per royal mail. Very bad business and a complete con.
08/07/21 by Jon Moore
Very smooth transaction from payment, collection and drop off
08/07/21 by Customer
Always use these guys from now on get a great price and service
08/07/21 by Chris
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