We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,422 reviews.
Quick and easy service to use
28/05/21 by Mrs Sarah Rhodes
Sent a package to France which was quite heavy, but got a great price and delivered within a week by ParcelForce :)
28/05/21 by Steve C
Website generally easy to use and good number of options for sending the package. Clear instructions re the need to fill in and attach the customs form. Tracking via their site is good.
Only minor comment ;it is frustrating that website will not allow symbols like # in the address. The parcel recipient in Singapore keeps getting admonished by the delivery company there for not including it . As such symbols are common in the far East it would help.
28/05/21 by Janice Bardwell
The service offering you provide is good however you didn’t send me the labels and I had my shipment delayed by 3 days as you refused to deliver over the weekend
28/05/21 by Customer
So easy and great price.
28/05/21 by Chris Tennant
Easy to use
Good tracking
Good local drop off options
28/05/21 by Norm
i use parcel monkey all the time generally with no issues ,on the occasions when there is a problem it is falling short on customer support from the point of view there is no telephone support or live chat so the response is not quick enough
28/05/21 by pch classic and vintage parts
Collected on time and delivered the next day. Cheaper than Royal Mail
Will use again
28/05/21 by Rob Crew
Watch out for those extra charges !
28/05/21 by Gary
I was so disappointed; used recently to send a parcel to Europe. Competitive pricing - until I realised they double billed me. Contacted customer service who have done nothing at all. Do not use as there is no customer care if anything goes wrong.
28/05/21 by Kate
It was okay yes ok
27/05/21 by CA
Parcel was picked up and delivered as quoted
27/05/21 by Cathie c
Excellent service! Parcel arrived in Australia in just one week, so quick!
27/05/21 by Linda Forman
A parcel sent to Brunei took only 5 days at a very reasonable price. Booked on Sunday evening and collected 10am Monday. Excellent
27/05/21 by John Collins
Excellent products and service, every time
27/05/21 by Nitin Patil
Very good service. Parcel delivered to the right place and on time. Thank you will definitely use parcel monkey again whenever needed
27/05/21 by Christine Jamison
Always gets the job done
27/05/21 by Customer
As usual as usual as usual
27/05/21 by P Richardson
Really good service, the reason I gave 4 stars was that they advised the courier would cost £9.99 and by the time I had got to the end it actually cost £20, twice the price by that time I couldnt be bothered to start all over again.
27/05/21 by Ian Gooding
perfect like always
27/05/21 by Customer
Everything went fine posting parcel of books to US. Printed off documentation and tikka along the road to post office.
Delivery time was 3- 4 days but now over a week later they are still in New York
According to tracking info. Not even left the depot for Texas yet.
Last time I sent books to US they arrived in 3 - 4 days.
27/05/21 by Customer
Pick up didnt happen at the organised time. I had to call the company directly to organise it and they told me Parcel monkey didnt pass on the details. Thankfully resolved quickly and managed to get everything sorted.
27/05/21 by Bee Kalo
Good service all round easy to use
27/05/21 by Customer
very easy to use. and very efficient.
26/05/21 by fred
very good service. Reasonable rates
26/05/21 by Raz
My experience with the last two parcels I have sent has been very good. I will use Parcel Monkey again.
26/05/21 by Mr Julian Marsh
Having used Parcelmonkey for several parcels overseas. They are very reliable and feedback is immediate. I can highly recommend their service and will use them again.
26/05/21 by Josephine Mcmanus
easy transaction no problems
26/05/21 by Kevin Davies
Great service. Parcel arrived in France with no issues.
26/05/21 by Customer
Superb prices, with a flawless and painless process. What more could you want?
26/05/21 by Ben
I have used Parcel Monkey several times, including a delivery to France.
So far they have been efficient with very good value for money options.
26/05/21 by Customer
Straightforward booking process and goods delivered safely to France as promised
26/05/21 by Richard Sutton
Good service
26/05/21 by Reuben
Cant fault them woild ise them again.
26/05/21 by Customer
Always reliable
26/05/21 by D Norris
Get user friendly app. Online chat for queries. Always best price and sevice using reputable courier. Domestic and overseas bookings made easy.
26/05/21 by Ms K Gill
This would have been a 5 star rating as the service on this end was perfect. However at the other end at my family home my brother was charged just as much to receive the parcel even though it was a gift I had sent and not a commercial transaction. Very disappointed as it turned out very expensive.
26/05/21 by Sham
Overall experience was great! Its easy to find out how much the parcel will cost. Its also easy to follow steps in printing out the labels and locating the drop off point. Parcel tracking is clear. But the most important thing its the cheapest you can find.
26/05/21 by Denis Alyshev
If only this company lived up to its name. Monkeys would actually make a better job of running it. I have a parcel booked in for collection by DX. They have failed to collect on two consecutive days and now they have rescheduled collection for a third day, without trying to ascertain why DX are not collecting in the first place. I have only given one star as there is no option to leave none. See transcript of chat with agent below: Is anybody actually reading my messages? THIS PARCEL HAS TWICE BEFORE NOT BEEN COLLECTED. I HAVE NO CONFIDENCE THAT IT WILL BE COLLECTED TODAY. PLEASE CONTACT DX AND FIND OUT WHY THEY ARE NOT COLLECTING IT! Insanity is doing the same thing over and over again and expecting different results. Hans from Parcel MonkeyTuesday 25th May 2021 @ 23:26 Hi Paul, I am very sorry to hear that your parcel was not collected by the couriers. Please note that the collection has been rebooked for the nearest date available and the parcel will be collected tomorrow the 26th of May. Once again apologies for the inconvenience this has caused. Kind regards, Hans You Tuesday 25th May 2021 @ 23:14 I am extremely disappointed with yet another broken promise that you would sort this. Please escalate this to a formal complaint. Deeya from Parcel MonkeyTuesday 25th May 2021 @ 18:45 Hi Paul, I am very sorry to hear that your parcel was not collected by the courier you chose via our quote engine. I will now contact the courier to investigate and schedule another collection for as soon as possible, once I have this information I will update you directly via this messaging tool, so please keep an eye on your account for further details. Apologies for any inconvenience the couriers error may have caused you. Kind regards, Deeya You Tuesday 25th May 2021 @ 17:42 This parcel still has not been collected by DX, for the second day running, despite reassurances from Lisa this afternoon that it would be. My customer is complaining and is threatening to cancel his order and I am extremely cross. Please do not try to fob me off again with a rescheduling of the collection. Either contact DX to find out what is going on or booked me in with another carrier, preferable a same day service, at your expense. Lisa from Parcel MonkeyTuesday 25th May 2021 @ 13:54 File uploaded: 99.jpg Lisa from Parcel MonkeyTuesday 25th May 2021 @ 13:54 Hi Paul, Thank you to find the screenshot for the collection, this is from our internal tracking system, should you need any further help, please get back to us. Apologies for any inconvenience caused. Kind regards, Lisa You Tuesday 25th May 2021 @ 13:48 I dont believe that this will be collected today. Your tracking is showing the same unknown event that came up the day before when the first collection was missed. If this is not collected I shall be very cross. Lisa from Parcel MonkeyTuesday 25th May 2021 @ 13:45 Hi Paul, Kindly note that as per the courier, this parcel will be collected today, and the collection window runs between 8 am to 6 pm, you are advised to please bear with the driver till 6 pm. Apologies for any inconvenience caused. Kind regards, Lisa You Tuesday 25th May 2021 @ 13:40 This parcel has still not been collected. DX always picks up from me by 12.30pm. The tracking is showing unknown event, the same as the day before when the collection was missed. My customer is getting irate, please help. Koushal from Parcel MonkeyMonday 24th May 2021 @ 20:15 Hi Paul, I am very sorry to hear that your parcel was not collected. I have rebooked the collection for tomorrow 25th of May. Should you have any other concerns, feel free to let us know. Kind regards, Koushal You Monday 24th May 2021 @ 20:11 DX did not call to another courier today.
26/05/21 by Paul Carlier
Easy transaction, delivered in good time for reasonable price. One picture frame damaged but maybe that was down to my packaging, apart from that all good. Would recommend
26/05/21 by Alan
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