We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,422 reviews.
Great prompt
Service thank you
02/06/21 by Customer
excellent service quick and simple
02/06/21 by musry
Parcel monkey give excellent service. I had 2 boxes to go to OZ, picked up and was in OZ in days. Gives you different prices, so they shop around on your behalf
02/06/21 by Coral Van Rooyen
Delivery went as planned.
02/06/21 by Anne Summers
Parcel Monkey is not short of a scam. They completed damaged/destroyed my goods in transit and refuse to take any responsibility despite the items being fully insured using their insurance option. Their excuse is the item has some glass elements but refuse to accept the fact it is just not the glass that was smashed but also the rest of the unit. Customer Service is non existence and responses totally arrogant and dismissive. Pay a little extra and use proper couriers as these guys are indeed rogue monkeys...
02/06/21 by R J
Very efficient as usual!
02/06/21 by Customer
Brilliant service . Picked up within the hour and delivered next morning to London . Excellent communications throughout
02/06/21 by Steve
Very smooth transaction and a very good choice of delivery providers.
02/06/21 by Kath H
Fabulous as always. Collection on time, pleasant driver...arrived on time. Cannot ask for more!
02/06/21 by Janet Olivia Cox
Super fast service, hassle free and a variety of affordable posting options.
02/06/21 by Mrs S Merron
Excellent service very reasonably priced
02/06/21 by Mohamed Nanji
Very smooth and fast delivery to Canada! Thank you
02/06/21 by Maria
Excellent service. All labels provided. Collected when scheduled, delivered earlier than expected and in perfect condition
01/06/21 by Diy’r
Delivery when expected and tracking was reassuring. Very pleased with serviced
01/06/21 by Walton on thames
Well obviously I’m not going to give a positive review because my a bathroom sink was dropped off a truck and broken and as I didn’t take additional cover thinking it might automatically be covered for up to £50 I’m getting no compensation.
01/06/21 by JackieB
Paid express and requested well in advance for next day collection. Waited in No collection. Status said there would be a delay. Next day waited in all day yet again, no sign, but it said we are on our way. The status had changed to "was not able to deliver customer not in" Rubbish we waited in for two days. There was a note on the door to ring the bell, we would hand it over. After a lot of of messing about we managed to phone and they said they would ask courier to collect, We actually had told them three times that we had to go away and they did not deliver so we missed out on nearly two days holiday after such a long time of not being able to go anywhere. I am not happ and I do not like being lied to. I am owed for the two days holiday I missed out on.
01/06/21 by Dorothy Judson
Excellent, efficient and fast service, highly recommend
01/06/21 by Liz Davies
Excellent Service - Fast & Safe delivery via Parcelforce.
01/06/21 by Stephen McDermott
I sent 3 parcels in 1 go, for collection. PM worked very well for that, cheaply too.
01/06/21 by Colin --
Very easy to use and to keep on top of invoices etc competitive prices too
01/06/21 by Customer
Hit and miss if packages will ever get picked up or not
01/06/21 by Customer
I had not heard of this service before. Was recommended to use it by a company that I need to return a heavy object back too.
Was so easy to use very impressed from the moment I registered to the collection of the parcel.
Will certainly use again and would highly recommend to everyone.
Fantastic service
01/06/21 by Barbara wrenn
Excellent service door to door.
01/06/21 by Anthony
I paid for a parcel to be shipped to Amazon returns centre in Slovenia. I used Parcel Monkey as the agent, suggested by Amazon. I filled out all the questionaire and downloaded all the documents and attached them, all in accordance with the instructions. I then dropped the parcel off at the local DPD courier pickup point. A couple of days later the parcel returned to me as I was told customs documentation had not been completed. I have for over a week now tried to get Parcel Monkey to arrange for shipping as the required documents have been downloaded and attached ( again?) they have refused to arrange uplift and have still taken my money. DO NOT USE PARCEL MONKEY FOR INTERNATIONAL FREIGHT.
01/06/21 by Jim
All Good Will Use Again
01/06/21 by Customer
So easy to use... I use them all the time ! Great Service AAA+++
01/06/21 by Simon Alexander
Great service and price. Will use again. Highly recommended.
01/06/21 by Customer
Fast, reliable service. Box was slightly damaged on arrival (but nothing damaged), which is the only reason I didnt rate 5 stars.
01/06/21 by Customer
Avoid.... Avoid... Really bad service..poor communication rip off lost over £100 pounds...
31/05/21 by altaf patel
Seriously not happy this time! 11 days so far and its still not arrived!
31/05/21 by Sarah Corey
Excellent. Very quick delivery to Spain
31/05/21 by Jane Argent
Great service backed up with labels and tracking info with signed for signature
31/05/21 by Derek Godfrey
Top service .
31/05/21 by LYDIA MORRISON
They charged me twice
31/05/21 by Customer
all good fast delivery
31/05/21 by ne1landang1e
No live chat to ease the efficiency of communication, let alone phone number. Avoid them please. Requested to cancel the shipment via message e-mail. The shipment was canceled, parcel never picked up, the refund of 42 Euros never returned either. No matter how many times you write to these people, to no avail. It is more than 10 days that the order was canceled. Only after you write a bad review here, they will do something. Please refund as soon as possible. Ill never use your services. Shipment PM9534519 Associated Shipments PM9534519 Air Express
31/05/21 by Stephen Thomson
An exceptional international delivery service offered by Parcel Monkey. My package was collected on 24th May - from a UK address, and delivered to Melbourne, Australia on 30th May.
Wow, 6 days! Amazing.
Thank you Parcel Monkey.
31/05/21 by Jawa52.2
Excellent service from start to finish, would use again.
31/05/21 by Brian Reynolds
Posted through parcel monkey for a 9 kilo package from Scotland to B.C.. Canada on Monday and it arrived Friday. 10/10. Will use again
31/05/21 by mummy
What can I say but excellent. No issues at all and they were cheapest by far. I even had to take out extra cover as my item was £700 and it still worked out cheaper than the other sites. Thanks guys for keeping your finger on the pulse.
31/05/21 by Tess
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