We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,422 reviews.
Really easy, clear to use service.
13/05/21 by Gregor 31
Absolute ****. Got charged an extra £52.60. Will never use again.
13/05/21 by claire wiggins
Fast and easy and great price .
13/05/21 by David Simpson
I would minus stars if I could!! They lost £100s worth of shipment and the customer services have been absolutely appalling. No feedback or support in relation to lost shipment. Been chasing status/feedback since February, and keep getting robotic response "will chase courier". Better paying extra and going direct with courier.
13/05/21 by A K
Quick service .
13/05/21 by LYDIA MORRISON
Used their service on a few occasions and every time my parcel is delivered hassle free.
13/05/21 by Customer
Good price. Efficient: would definitely recommend.
13/05/21 by Mrs K Reynolds
Excellent service
13/05/21 by Gary Cox
Great - simple and efficient online service , and price much better than in the post office !
13/05/21 by Customer
Parcel took 5 days to arrive
13/05/21 by Customer
Muito bom trabalho
13/05/21 by Alex
Tracked all the way, an update everyday
Good cheap prices for amount sent
Ive been using Parcel Monkey for >5 years and never disappoints.
13/05/21 by Customer PRI
worked well, convenient and competitive pricing
13/05/21 by Customer
Shocking. Between parcel monkey and DX couriers the service has been rotten. First my parcel was taken of a pallet that I paid for. It was a parcel that had to be kept upright. It showed up on its side and the customer refused it. After that the customer service from both company’s was shocking. It took me a month to get the parcel back. Avoid at all costs.
13/05/21 by James
Generally, the best price for delivery and the couriers always show up when expected and the delivery usually shows up on the day it should. The only problem I have is that on the occasion where something has arrived damaged they are extremely difficult to claim from. Lots of hoops, emails, photos and arguing and you dont always get a good result. But Ive never found a parcel company that doesnt do this or worse. At least you can get ahold of someone on chat when you need to instead of sitting in a call queue. Problems seem to be extremely rare, so Ive continued to use them for now.
13/05/21 by Andrea
Always great service - never use anyone else for all my business needs!
13/05/21 by Customer
Good service.
13/05/21 by Happy Customer
Used Parcel Monkey a number of times and they have never let me down.
13/05/21 by Jonny Hay
First time used received great service
13/05/21 by Customer
Very fast delivery, made it in time for my Eid Gifts for my mum during the Pandemic. Thank you.
13/05/21 by Giang
Sent a large box of old pc games to sweden and the entire process was made significantly easier by parcel monkey, breaking down the headache of customs terminology into a readable format. Great service.
12/05/21 by Customer
Website easy to use, process well explained (labels etc), pickup and delivery went to plan. Very satisfied.
12/05/21 by L James
Package pick up next and and delivered in Italy next day. Excellent service.
12/05/21 by Graeme
Good price delivered on time
12/05/21 by robert maughan
Good prices definitely cheaper than going to the post office
12/05/21 by Adam Jenkins
I paid for 3 day express delivery and it is now due to arrive on Friday, 7 days later.
12/05/21 by Annette
So far I have used them for parcels to USA, Australia, Switzerland...no issues at all.
easy to use and you can know what you are buying insurance wise before you buy.
Super helpful with their communications too..
Great prices !!
12/05/21 by Mr Steve Hillary
Simple and effiecient service, thank you
12/05/21 by Customer
Found me the best price and got the big, heavy parcel delivered. My recipient was very happy so must have arrived in good order.
12/05/21 by Nigel Percy
Very good service, came quickly and communicated well when they found the recipient not in. One star less as I was given the impression they might charge me extra for the recipient not being there!
12/05/21 by Customer
Brilliant service, parcel to Australia arrived swiftly and safe.
12/05/21 by Customer
Always offer a good priced and reliable service, never had a problems and been using them for over 4 years now.
12/05/21 by Sherry Stone
Failed to deliver our parcel and will not pay out for insurance claim. Avoid this company do not use.
12/05/21 by ALISON MACLEOD
Excellent service. Sent a package to Portugal. Picked up from my home on the day and time stated. Was able to track the package across. Arrived at my friends in Portugal as stated
12/05/21 by Sharon Maynard
First Class Service as always.
Parcel Monkey are hassle free, fast and very reliable.
My first choice for parcel delivery.
Thank you
12/05/21 by Cathy
Same parcel I sent a week ago, suddenly gets rerouted (by DPD) and returned back via Parcel Monkey to me. Ive received three different explanations by Parcel Monkey staff as to why that happened, and upon investigating, none of them turned out to be true. So they kept going in circles trying to shift the blame. If youre sending to the EU, use UPS or Courier directly, dont route via ParcelMonkey. They DO NOT have the expertise to get the parcel through customs reliably (even, if as in my case: its with a pro-forma invoice and a personal shipment only). Dont do it.
12/05/21 by Roman
Easy to use, great service.
12/05/21 by Customer
Why would you not use Parcle Monkey. E Bay to deliver item I sold £36 and had to take it to courier. P Monkey and service by DHL £9 collected next day on 24 hr service ... perfect
12/05/21 by Oliver1961
Excellent service used parcel monkey many times now. Very impressed!
12/05/21 by Customer
Saved a fortune on postage, don’t have to skimp on the packaging using the top couriers. So happy with the service.
12/05/21 by Customer AJ
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