We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,256 reviews.
Very good service. Picked up on correct day however would have been good to know if pick up was to be am or pm.
11/04/12
No problems at all. First class service
11/04/12
A service which was fast, efficient and good value for the money. Well done parcel monkey for sending our Neet Solution Planters.
11/04/12
Swift pick up, kept informed, delivered as promised.
11/04/12
Sorry, I clicked the wrong option! I was very pleased - excellent service. Many thanks
11/04/12
Our Response: No problem and thanks for the kind words.
No comment left by this customer.
11/04/12
Great service
11/04/12
A low cost first class service from start to finish, spot on from City Link themselves. Now used on several occasions and will use again.
11/04/12
No comment left by this customer.
11/04/12
Quick, reliable, excellent value for money, easy to book and organise
11/04/12
would have been nice to get a reminder about the bank holiday when i arranged collection for the Thursday b4 easter,
11/04/12
another sucess. wish i d used yhis site sooner
11/04/12
Great Service
11/04/12
Driver failed to collect on appointed day. No contact to explain why.
11/04/12
No comment left by this customer.
11/04/12
BRILLIANT COMPANY TO DEAL WITH VERY GOOD DELIVERY SERVICE BETTER THAN THE ROYAL MAIL SHALL BE USING AGAIN NO PROBLEM
11/04/12
Tried to collect on a Saturday, parcel arrived Friday in depot. Was told I had "no chance". website said collection was possible.
11/04/12
VERY GOOD SERVICE
11/04/12
No comment left by this customer.
11/04/12
The parcel was picked up on time and dropped off the next working day, second time I've used you and both have been perfect, thanks!
11/04/12
i am still waiting for my parcel to be picked up. its now 6.30 pm
11/04/12
Our Response: The review should be in relation to your recent booking with us which has been delivered.
night freight never collected???? now i need to explain to my buyers why the items wont be there , very poor
11/04/12
Prices are too high for low weight items. You should deliver 'Next Day' delivery items on Saturdays NOT just weekdays - delivery is too slow
11/04/12
Saturday deliveries are a non standard service across the whole industry but can be booked with us for an additional charge.
I'm very happy with the service and the very fast delivery. It's just great!!!Perfect!!!!
11/04/12
The driver went to the wrong address to collect the parcel and would try again later. Collected on Tuesday making the delivery late.
11/04/12
Items delivered next day many thanks
11/04/12
Night Freight offered a very poor service, was meant to collect on Friday and collected the following Wednesday. Will not use again
11/04/12
No comment left by this customer.
11/04/12
No comment left by this customer.
11/04/12
my goods have arrived damaged and i have contacted you and you passed to Courier who now say responsibility is with you!!!
11/04/12
Our Response: You are our customer so all claims will be handled by us. Please contact our support team if you need help making a claim.
over all great service. But it woul
11/04/12
Excellent service as usual
11/04/12
fast efficient service for pick up
11/04/12
No comment left by this customer.
11/04/12
No comment left by this customer.
11/04/12
No comment left by this customer.
11/04/12
No comment left by this customer.
11/04/12
Hi i am very disapointed with Courier as they still have not collected this parcel despite rebooking it with them it has now been 6 days
11/04/12
Maybe cut a deal so I can get nectar points
11/04/12
We have thought about this so watch this space.
I'm shocked. Price increases are one thing. 400% is another. Isle of Wight is in the UK, why is it four times the price?
11/04/12
Our Response: The surcharges for different parts of the UK are created by the couriers themselves. We don't mark the price up ourselves because of this.
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
