We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,257 reviews.
Perfect - very easy and pleasant
17/04/12
No comment left by this customer.
17/04/12
Really pleased with your service, website and the ease of the trasaction, will recommend and use again
17/04/12
Thank you and it's great news that you will be recommending us.
No comment left by this customer.
17/04/12
Easy to organise, good service and cost effective. Thanks.
17/04/12
No comment left by this customer.
17/04/12
simple, effective, quick and absolutely no hassle.
17/04/12
No comment left by this customer.
17/04/12
No comment left by this customer.
17/04/12
No comment left by this customer.
17/04/12
No comment left by this customer.
17/04/12
No comment left by this customer.
17/04/12
Service excellent, thank you
17/04/12
Recent pick ups/deliveries have all been very good
17/04/12
No comment left by this customer.
17/04/12
I can set only the day of the collection, and not the hours. It would be really god to set this one as well, because I have to wait at home.
17/04/12
We agree with you but we can only offer what the couriers say they can manage and that's an "any time" collection window.
No comment left by this customer.
17/04/12
sat in all day waiting did not arrive went to wrong address had to take item to Courier depot myself
17/04/12
No comment left by this customer.
17/04/12
Great service thank you
17/04/12
No comment left by this customer.
17/04/12
Everything you need to do,just keep all things like are now.Thank you for good services
17/04/12
No comment left by this customer.
17/04/12
only problem was the tracking information, it wasn't live.
17/04/12
Excellent collection and delivery time
17/04/12
thank you so much keep up the good work
17/04/12
Thank you so much.
very good service always
17/04/12
Service was very good - packages collected and delivered without problem
17/04/12
It is a real pain that I have to go through such a complicated process of registering etc just to send a parcel. Not good when in a hurry!!!
17/04/12
No comment left by this customer.
17/04/12
Had a parcel damaged. This was a statue made from resin and pratically indistructable, whoe did this damage occur?
17/04/12
Our Response: Sorry your item was damaged in transit. Please contact our support team who will help you start a claim.
Thank you
17/04/12
a reliable service as usual
17/04/12
Very good. Online booking works well for me. Prices creeping a bit higher lately.
17/04/12
Glad to see you are happy with our online booking process. Our prices will only rise if the couriers we work with increase theirs.
better pick up time window. Aanytime on day X isn't really that convenient!
17/04/12
We understand that but can only provide our customers what the couriers themselves can manage.
very quick collection and delivery, I will use you next time ! many thanks Graham. Portsmouth
17/04/12
Thanks Graham from Portsmouth, come on you Saints!!
reasonable prices, you usually collect on time, and the driver can use his head
17/04/12
We recommend our customers try and get to know their delivery driver as they are willing to help out as best they can with collection times etc.
very efficient, no problems at all
17/04/12
Excellent service. You do what you say. I am spreading the good word. thank you so much.
17/04/12
Thanks very much for recommending us.
No comment left by this customer.
17/04/12
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