We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,801 reviews.
Would be great if you accepted Paypal as a payment method
03/04/12
Two Parcels delivered to International buyers, both arrived in PERFECT CONDITION, would certainly use again. Thank you.
03/04/12
No comment left by this customer.
03/04/12
great service again parcelmonkey
03/04/12
the courier has not turned up to pick the parcel, no email/call was sent to notify.
03/04/12
very quick great service
03/04/12
i can alway rely you guys to pick up my item without a fuss and have it with me in no time.. thank you for doing a good job
03/04/12
It was the first time i have used this service and i was totally happy with it .Iwould not hesitate to use it again
03/04/12
Thank you for making your first order with us.
No comment left by this customer.
03/04/12
No comment left by this customer.
03/04/12
fantastic service
03/04/12
No comment left by this customer.
03/04/12
No comment left by this customer.
03/04/12
Paid for next day got next, next day delivery. Step it up some please.
03/04/12
great service cheers
03/04/12
offer customers an estimated pick-up time
03/04/12
Our Response: Just as soon as our courier partners can offer this we will provide it to our customers.
No comment left by this customer.
03/04/12
It will be nice if you had a contact number.
03/04/12
Our Response: Our support team are very quick in responding to most cases via our CRM messaging system so don't hesitate to try it out should you need to.
Service was very useful. Was picked up and delivered the next day without any complications. Would definitely use the service again.
03/04/12
Again our parcel has not been picked up. It is now 5.30pm and I don't believe anyone will come now.
03/04/12
No comment left by this customer.
03/04/12
Great rapid and efficient service.
03/04/12
No comment left by this customer.
03/04/12
No comment left by this customer.
03/04/12
Very good, first time sending items abroad!
03/04/12
very pleased happy customer
03/04/12
No comment left by this customer.
03/04/12
No comment left by this customer.
03/04/12
Brilliant service as usual!
03/04/12
as always an excellent service
03/04/12
The parcel was supposed to collected on Wednesday but was collected until Friday and that was only after several phone calls.
03/04/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
excellent service
03/04/12
City kink did not collect the parcel two days running in the end I dropped it to them this caused the job to be massively delayed.
03/04/12
Great service, great value. The only thing I would suggest is that a time slot for collection would be really helpful.
03/04/12
Just as soon as our courier partners can offer this we will provide it to our customers.
No comment left by this customer.
03/04/12
Item was collected on date arranged and delivered the following day - perfect service. Thank you.
03/04/12
Very reliable service from driver on my route. Disappointed in price hike from £5.89 to £8.89..I have had to absorb this cost to avoid put
03/04/12
Sorry but City Link have raised their costs recently for the first time in 3 years.
Faultless!
03/04/12
Everything was arranged quickly, cheaply! Very satisfied!
03/04/12
very easy to send parcel - instant quote
03/04/12
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