We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,256 reviews.
Very easy to deal with. nice and polite pick up
09/04/12
So far I am very happy with the service/prices I'm receiving. Thanks very much.
09/04/12
Perfect,
09/04/12
No comment left by this customer.
09/04/12
Reliable & very efficient. Very easy to do. Thank you. Will be recommending.
09/04/12
very quick responces, very polite and helpfull, cant ask for more! thank you.
09/04/12
Cracking service thank you.
09/04/12
it would be convenient to be able to allocate a.m or p.m pickup from courier,to avoid waiting all day 8a.m - 6p.m
09/04/12
Just as soon as our courier partners can offer this we will provide it to our customers.
No comment left by this customer.
09/04/12
Used you three times. All good experiences.
09/04/12
excellent, definately using you again.
09/04/12
I was absolutely delighted with your efficient and excellent service and will most certainly be using you again and recommending you too.
09/04/12
Price hike of 35% and my Parcel has gone missing ! Now stacks of paperwork to claim cost of item back
09/04/12
Our Response: Sorry about the price rise but this is down to the courier raising their prices for the first time in 3 years. Again sorry that the courier has lost your item and we will investigate and refund you if necessary.
Despite City Link being poor the overall service was very good.
09/04/12
No comment left by this customer.
09/04/12
No comment left by this customer.
09/04/12
Well organised. CityLink excellent service - would appreciate a guarantee of drivers carrying citibags for collection via Parcel Monkey a/c
09/04/12
We can't control the City Link drivers having bags with them but they should all carry them.
USUAL EXCELLENT SERVICE THANKS!
09/04/12
Very Good and simple,one problem driver not allowed to contact me prior delivery for the to prepare don't to miss doorbell, etc.
09/04/12
next day delivery was offered not fulfilled lost us money!
09/04/12
We thought your service was truly amazing! We have recommended your company at several of our friends! Thank you.
09/04/12
Thank you very much for the recommendations.
No comment left by this customer.
09/04/12
Package arrived broken
09/04/12
Our Response: Sorry your item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
09/04/12
Very good
09/04/12
Very efficient service overall, good value and fast - thank you.
09/04/12
No comment left by this customer.
09/04/12
No comment left by this customer.
09/04/12
good service, as usual. Thanks
09/04/12
please maintain your excellent service
09/04/12
No comment left by this customer.
09/04/12
was not told of local depot delays and given next day pickup dates twice (rescheduled) only to finally be told the third time i call.
09/04/12
Our Response: Sorry but we were not informed of depot delays either.
THe SErvice was excellent and the parcel arrived safely
09/04/12
excellent no1 in my book
09/04/12
Excellent service no issues thank you
09/04/12
No comment left by this customer.
08/04/12
No comment left by this customer.
08/04/12
No comment left by this customer.
08/04/12
No comment left by this customer.
08/04/12
No comment left by this customer.
08/04/12
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