We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,764 reviews.
collected on 04/4/12 not delivered untill the 10/04/12
11/04/12
Our Response: Tracking shows out for delivery on 05.04.12 but were returned to the depot. Due to Easter the next working day was 10.04.12.
Terrible service from Courier. Last time I will use them
11/04/12
No comment left by this customer.
10/04/12
great as always
10/04/12
None of my three parcels were collected which meant I had to take them to the Courier B'm'th depot myself. 2nd time it's happened!
10/04/12
I wasnt happy with the service as I paid for next day delivery and it arrived a day late, think I will be using royal mail again
10/04/12
Returning Customer, Excellent Service Yet Again 5 ******
10/04/12
This is the first time I've used the service but it won't be the last. Great price, very slick service.
10/04/12
Thank you for making your first order with us.
No comment left by this customer.
10/04/12
24 hrs late collecting parcel
10/04/12
No comment left by this customer.
10/04/12
Your site works ok but I can't find out when a courier can deliver until I accept their bid. I can't accept the next highest bid.
10/04/12
Our Response: Our quote page gives all the information on our timed services or "next day" options.
No comment left by this customer.
10/04/12
really excellent service. shame there isn't a contact no.
10/04/12
Our support team via our messaging service are very quick in responding to any problems.
Collections & deliveries within 3hr time slots would be fantastic. Obviously this would incur a cost to the customer.
10/04/12
We do offer timed deliveries up until 12. Good idea for the afternoon though and just as soon as our courier partners are able to offer this we will provide it to our customers.
no one turned up to pick the parcel up!!!!!!!!! AGAIN
10/04/12
Our Response: The order shows as being made on the 3rd, collected on the 4th and delivered on the 5th April.
Missed collection, no phone support, awful.
10/04/12
No comment left by this customer.
10/04/12
You never turned up to another courier very poor serice
10/04/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Another problem free service. Thank you!!
10/04/12
service very good at a great price. however city link delivered 1 shipment very late. Not your fault though. overall very pleased!
10/04/12
Frankly it is as good as it gets............
10/04/12
No comment left by this customer.
10/04/12
No comment left by this customer.
10/04/12
No comment left by this customer.
10/04/12
No comment left by this customer.
10/04/12
My parcel was not delivered the day I asked it to be and I paid extra for next day delivery
10/04/12
Our Response: On behalf of the courier concerned sorry and we will refund you for the timed service that you paid for.
Price Increase are huge and will lose you customers
10/04/12
Our Response: The price increase was created by the City Link and we still offer the best prices for their services.
cheaper prices
10/04/12
Very efficient, great price great service
10/04/12
PM used to be good value for money but was very expensive for the small parcel I sen this time, and I have no idea if it ever arrived.
10/04/12
Our Response: Check the tracking details and it shows it has arrived on time.
great
10/04/12
parcel arrived on easter sunday, grandchildren delighted that the easter bunny had remembered them. will use you again thankyou very much
10/04/12
Great to see the delivery in Japan took place on Easter Sunday to keep your Grandchildren happy.
No comment left by this customer.
10/04/12
No comment left by this customer.
10/04/12
friendly and efficient service plus great price
10/04/12
Delivery was due today, I waited in but nothing arrived. How can I contact them to find where it is?
10/04/12
Our Response: On behalf of the courier concerned sorry for the failed delivery yesterday. Please contact our support team who will update you.
delighted with the service, cheapest price around with very prompt delivery
10/04/12
No comment left by this customer.
10/04/12
very cost effective but it would have been nice to have a time for collection e.i between 1 & 2pm or 2pm & 3pm
10/04/12
Just as soon as our courier partners can offer this we will provide it to our customers.
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