We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,280 reviews.
good service but become a bit pricey.
13/04/12
After previous letdowns a few mths ago l must admit this time l have recieved good service, parcel collected & delivered when stated, thanks
13/04/12
No comment left by this customer.
13/04/12
appreciate the service given... recommended
13/04/12
The driver was personally told that the parcel was extremely fragile and to keep THIS WAY UP, he then loaded it into the van upside down
13/04/12
Our Response: We are sorry about that but can't physically control an individual drivers actions.
Why pay more!!!!
13/04/12
A very smooth proces: I will use you again
13/04/12
Good price and quick
13/04/12
Service was good thankyou
13/04/12
No comment left by this customer.
13/04/12
ok spot on this time
13/04/12
No comment left by this customer.
13/04/12
5***** excellent service
13/04/12
No comment left by this customer.
13/04/12
No comment left by this customer.
13/04/12
parcel collected 4th of April, still not delivered.can not get through to Courier to get an update..been phoning for 3 days and no answer
13/04/12
Scheduled collection failed, office not open 9 am to enquire, details of order hidden whilst office not open, no contact driver to seller
13/04/12
Was never given a time for pick up
13/04/12
Our Response: A collection time slot is not provided by the courier concerned.
Collection and delivery performed flawlessly. Please display prices INC.VAT - businesses can figure that out but consumers get confused
13/04/12
No comment left by this customer.
13/04/12
No comment left by this customer.
13/04/12
No comment left by this customer.
13/04/12
good
12/04/12
No comment left by this customer.
12/04/12
No comment left by this customer.
12/04/12
Great as always!
12/04/12
WAITED IN ALL DAY AGAIN AND THEY ARRIVE AFTER 5pm...........................very poor
12/04/12
Our Response: I am sorry that the couriers can't state a precise collection time but this is made clear at the time of booking.
Your service is ****. I gave you an order last Thursday and today Courier have still not uplifted the parcel. This is the worst experience
12/04/12
My parcel was not collected at all on the promised day, the day after he went to other people nearby,almost drove off.Bring Mac back please
12/04/12
No comment left by this customer.
12/04/12
Will use you again
12/04/12
No comment left by this customer.
12/04/12
No comment left by this customer.
12/04/12
Great service I have so far never had a problem with you lets hope it continues :)
12/04/12
One parcel not picked up on the confirmed day. Next parcel was meant to be delivered today and has not - terrible
12/04/12
Courier Failed to appear on Tuesdat 10th. City-Link Telephone service useless, they would not answer any calls, just hung up
12/04/12
Satisfactory performance. Thankyou
12/04/12
Very easy and straightforward to use.
12/04/12
Easy to book, and immediate collection. Over 150 miles for next day delivery - very well done - great service
12/04/12
great service
12/04/12
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