We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,718 reviews.
Excellent service!!!
07/04/12
it would have been useful to have an idea when the collection would be or to have a drop off option
07/04/12
Our Response: Just as soon as our courier partners can offer a collection window then we will provide it to our customers. You can drop off at the City Link depots if you like.
am or pm given for collection
07/04/12
Just as soon as our courier partners can offer this we will provide it to our customers.
No comment left by this customer.
07/04/12
shame you cant say am or pm had to wait all day and he arrived at 5pm
07/04/12
As always, very reliable, very punctual, and most of all excellent value
07/04/12
No comment left by this customer.
07/04/12
Smooth setup and low prices really pleased thanks
07/04/12
Great service!
06/04/12
Prompt pick up, delivered on time, great price!
06/04/12
No guaranteed collection, when booked few days advance. Waited all day. Had to take parcel to depot !
06/04/12
No comment left by this customer.
06/04/12
Fast collection, fast delivery - great price. What more could you ask for?
06/04/12
No comment left by this customer.
06/04/12
Easy to set up and delivery was quick. Definitely use again.
06/04/12
Excellent service
06/04/12
Please take a few seconds to give us some more detailed comments:
06/04/12
Our Response: Right back at ya!!
reliable service - easy to track thank you
06/04/12
No comment left by this customer.
06/04/12
No comment left by this customer.
06/04/12
No comment left by this customer.
06/04/12
Excellent! Parcel arrived in the USA very quickly. Can't fault the service.
06/04/12
Excellent service as usual. Keep up the good work.
06/04/12
Very quick, will use again
06/04/12
No comment left by this customer.
06/04/12
set up a dummy acct try sending several parcels even as a registered user the amount of duplication of saved info is frustrating
06/04/12
Thank you for your comment and we will look into it.
No comment left by this customer.
06/04/12
courier collected parcel was very pleasant and organised, am aware one parcel delivered, 2nd with agent
06/04/12
No comment left by this customer.
06/04/12
Yes very satisfied, particularly as pick up was from supplier and delivered to us, We e-mailed your label to them and it worked very well.
06/04/12
very speedy & EASY TO USE, THANKYOU... WILL DEFINATLEY USE AGAIN
06/04/12
No comment left by this customer.
06/04/12
Great service I've come to expect
06/04/12
your prices now seem to be climbing, so i will be switching to a cheaper serice like Hermes/Yodel
06/04/12
It's City Link that have raised the prices so we have had to follow. We wish you the best of luck with Hermes and Yodel!!
Excellent service, have you saved in my favourites for fututre use !
06/04/12
No comment left by this customer.
06/04/12
Friendly driver, timely collection.
06/04/12
you got a very heavy and awkward load here on time and undamaged. very well done!
06/04/12
Thanks and we will pass on your praise to Nightfreight.
First time I have used PM - absolutely brilliant! Price & service second to none. Even the delivery driver was cheerful and helpful.
06/04/12
Thank you for making your first order with us.
No comment left by this customer.
06/04/12
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