We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,718 reviews.
No comment left by this customer.
09/04/12
It's the my 1st time using parcelmonkey but I'm happy to recommend you, so far great service. Thanks!
09/04/12
Thank you for making your first order with us.
Quick, courteous - no problems
09/04/12
No comment left by this customer.
09/04/12
very good top class service but some time delays due to lazy service.
09/04/12
I paid for a delivery to arrive before 12 and it arrived after 2 which spoiled part of my sons 6th birthday.
09/04/12
Our Response: On behalf of the courier concerned sorry and we will refund you for the timed service that you paid for.
a txt to say its been delivered
09/04/12
Great service. Would recommend.
09/04/12
fantastic service yet again. Many Thanks
09/04/12
Your price has gone up and I'n not using you anymore.
09/04/12
Our Response: We are sorry but we still provide the best City Link prices despite their recent increase for the first time in 3 years.
excelent service brill price delivered in 24 hours thanks
09/04/12
Picked up when stated and delivered on time. Brilliant!
09/04/12
Paid for next day delivery - not delivered - on van for today 10th, customer very angry said no card has been left
09/04/12
No comment left by this customer.
09/04/12
Superb!
09/04/12
excellent service ! did exactly what it said on the tin !
09/04/12
No comment left by this customer.
09/04/12
prices are going up and up... budget no more.... and no Paypal... will have to start shopping around for another parcel company...
09/04/12
Our aim is to keep prices as low as possible but if the couriers raise them then we also have to.
No comment left by this customer.
09/04/12
ok service.
09/04/12
excellent
09/04/12
Excellent service!
09/04/12
Very easy to deal with. nice and polite pick up
09/04/12
So far I am very happy with the service/prices I'm receiving. Thanks very much.
09/04/12
Perfect,
09/04/12
No comment left by this customer.
09/04/12
Reliable & very efficient. Very easy to do. Thank you. Will be recommending.
09/04/12
very quick responces, very polite and helpfull, cant ask for more! thank you.
09/04/12
Cracking service thank you.
09/04/12
it would be convenient to be able to allocate a.m or p.m pickup from courier,to avoid waiting all day 8a.m - 6p.m
09/04/12
Just as soon as our courier partners can offer this we will provide it to our customers.
No comment left by this customer.
09/04/12
Used you three times. All good experiences.
09/04/12
excellent, definately using you again.
09/04/12
I was absolutely delighted with your efficient and excellent service and will most certainly be using you again and recommending you too.
09/04/12
Price hike of 35% and my Parcel has gone missing ! Now stacks of paperwork to claim cost of item back
09/04/12
Our Response: Sorry about the price rise but this is down to the courier raising their prices for the first time in 3 years. Again sorry that the courier has lost your item and we will investigate and refund you if necessary.
Despite City Link being poor the overall service was very good.
09/04/12
No comment left by this customer.
09/04/12
No comment left by this customer.
09/04/12
Well organised. CityLink excellent service - would appreciate a guarantee of drivers carrying citibags for collection via Parcel Monkey a/c
09/04/12
We can't control the City Link drivers having bags with them but they should all carry them.
USUAL EXCELLENT SERVICE THANKS!
09/04/12
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