We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,257 reviews.
Still waiting 5 days later for the parcel to be picked up
15/04/12
Good fast delivery, customer was delighted
15/04/12
Did not show up or contact us on the date booked. We had to contact them. Happens too often !
15/04/12
perfect service was very pleased thankyou
15/04/12
it was the first time we used the service and was very pleased with the service and will now make parcel monkey part of our
15/04/12
Thank you for making your first order with us.
Easy to use, good price and great service, thanks!
15/04/12
wkd
15/04/12
When I pay for next day delivery, deliver it THE NEXT DAY! Not three days later! :(
14/04/12
Our Response: Sorry but we cant control the delivery process once its in the courier network.
great service :) would recommend. A*.. will be doing more business in the near future! thanx!
14/04/12
Thank you.
excellant service
14/04/12
Would have liked to know the expected collection time but apart from that the service was very good, thank you.
14/04/12
No comment left by this customer.
14/04/12
Give morning or afternoon collection times.
14/04/12
Just as soon as our courier partners can offer a collection window then we will provide it to our customers.
No comment left by this customer.
14/04/12
No comment left by this customer.
14/04/12
No comment left by this customer.
14/04/12
Brill service as usual
14/04/12
AM or PM collection would be helpfull
14/04/12
Poor, poor, poor, wait 4 days to collect. Had to contact another company to have my parcel delivered.
14/04/12
The online experience was fine. As was the pick up. However, the drop-off was not great. The person was in, but a card was still left.
14/04/12
easy to use, straightforward instructions - perfect even for the IT illiterate
14/04/12
That's great to read as we try to make things easy for our customers when booking with us.
Best courier service I have used ever
14/04/12
Good service where everything went as planned
14/04/12
I was very pleased with the service and ease of arranging everything. I will use again!
14/04/12
took 4 days to get there, should have been next day. Refund please?
14/04/12
No comment left by this customer.
14/04/12
Still haven't received my parcel nor happy ,phoned Courier today ,said my parcel is in Bournemouth ,cound't get in touch with Bournemouth
14/04/12
Took reminding to collect the parcel, but otherwise fine.
14/04/12
Parcel booked for uplift on Tue 10th, not uplifted until Fri 13th.....
14/04/12
No comment left by this customer.
14/04/12
I waited in all day for parcel to be picked up, it wasn't. Spent 15 minutes on expensive 0844 phone no to chase, picked up next day
14/04/12
great service.
14/04/12
Very poor service, Courier did not collect on 3 seperate booked dates, takes over 30 mins to contact them on phone. Had to deliver to depot
14/04/12
Parcel collected on time but delivered a day late.
14/04/12
Excellent and on time.
14/04/12
No comment left by this customer.
14/04/12
Good and safe dispatch. Quick and reliable. Will recommend to my friends. Than you ;)
14/04/12
No comment left by this customer.
14/04/12
Very reasonable, great service!
14/04/12
Collection was not done on date given. A message would have been useful as I waited in all day on stated collection date.
13/04/12
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