We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 199,876 reviews.
DHL driver rude, in a rush, didn't care about my order. Delivery went very well though.
01/03/11
No comment left by this customer.
01/03/11
No comment left by this customer.
01/03/11
excellent service . hope you keep it up..
01/03/11
spot on service thank you
01/03/11
In this case all went well however I am still not happy with the non show of the courier in December 2010
01/03/11
Excellent service at a remarkable price.
01/03/11
No comment left by this customer.
01/03/11
Parcel delivered to Cyprus from UK within 3 days. Top result. Thanks.
01/03/11
fine
01/03/11
Found it a little awkward to create multiple parcel orders. Not straight forward from the front page
01/03/11
Spot on service!
01/03/11
The website wasa bit of a faf and ended up putting in details several times depending on if registered/not registered etc .etc rest was fine
01/03/11
Excellent. Parcel delivered on time. Thanks.
01/03/11
No comment left by this customer.
01/03/11
excellent service.i use time and time again recommended
01/03/11
No comment left by this customer.
01/03/11
No comment left by this customer.
01/03/11
No comment left by this customer.
01/03/11
All booked collected and delivered as requested - all good.
01/03/11
not every body has a printer and i think you could give an option for your courier to print an address label and bring it to the door
01/03/11
Good service this time but service over Christmas was appaling!! I was in two minds whether to use you again but so far so good this time.
01/03/11
Our Response: Thanks for giving us another go! Christmas was a big of a nightmare in the courier business with all the unexpected snow.
The parcel was collected and delivered promptly with no problems at all - excellent service.
01/03/11
No comment left by this customer.
01/03/11
No comment left by this customer.
01/03/11
No comment left by this customer.
01/03/11
Would've been great to know a rough time of when the collection would've been made. Waited all day til 4pm.
01/03/11
All of my collections fail and have to be rebooked, 8+ that is rebooked!
01/03/11
No comment left by this customer.
01/03/11
First time I have used parcelmonkey - very impressed and excellent value for money. I will use again!
01/03/11
The 9am delivery was delivered at about 10.30am
01/03/11
No comment left by this customer.
01/03/11
My only disappointment was that this time I was not able to book a time slot - not a problem when I am at work, but it is on my day off
01/03/11
Cheap, In time, Reliable.
01/03/11
Parcel delivery fine - thanks Courier. ParcelMonkey- You have an awful lot to learn about dealing with customers. It's costing you business
01/03/11
Citylink Driver excellent, however Parcel Monkey customer care & comms still abysmal. Are you aware of what a 'customer' is beyond revenue?
01/03/11
very good and reliable ,used so many times and never had any problems ,would recommend every body to use this company
01/03/11
Always a good service A****
01/03/11
No comment left by this customer.
01/03/11
No comment left by this customer.
01/03/11
