We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,718 reviews.
No problems , prompt service , though tracking poor
05/04/12
Excellent service and will use again
05/04/12
Excellent service - booked & delivered safely. Phone call from driver to get our location (new build) was welcome.
05/04/12
good service, tracking great, parcel was open on arrival though. have used before and will again.
05/04/12
If possible a pickup service with a time, say am or pm, so its possible to advise the pick up point approx time
05/04/12
Just as soon as our courier partners can offer this we will provide it to our customers.
A quick, speedy and easy service - thanks.
05/04/12
No comment left by this customer.
05/04/12
No comment left by this customer.
05/04/12
No comment left by this customer.
05/04/12
No comment left by this customer.
05/04/12
Item arrived damaged and now having to file a claim with Parcel Force
05/04/12
Our Response: Any claims need to be sent to us please.
A very efficient and easy service at a great price.
05/04/12
No comment left by this customer.
05/04/12
No problems with any shipment - but a little difficult to get in touch with you to amend orders
05/04/12
Still be interested in a way to collect and deliver (5+ ) plastic postal envelopes up to 1kg
05/04/12
No comment left by this customer.
05/04/12
It says you can 'use your own address' when filling in the pick up address...but when I click on this it only fills in a few details not all
05/04/12
Same day collection service..............
05/04/12
City Link removed the same day collection service in October 2011. Let's hope they bring it back soon!!
No comment left by this customer.
05/04/12
Service exactly as described. Good value and reliable.
05/04/12
No comment left by this customer.
05/04/12
No comment left by this customer.
05/04/12
Not only do you provide a good service but your drivers are always so pleasant!
05/04/12
They are not our drivers but we will pass your thanks on to City Link.
Fast efficient and pick up on time
05/04/12
perfect thanks will use you again :)
05/04/12
For the price the service was very good. Having the parcel collected and being able to track its progress was very satisfying.
05/04/12
No comment left by this customer.
05/04/12
parcel damged
05/04/12
Our Response: Sorry to read that your item is damaged. Please contact our support team who will help you make a claim.
Asked for before 9 deliver arrived 11.30 instructed it was fragile arrive all broken and lost us the chance of a £400,000 contract
05/04/12
Our Response: If you wanted pre 9am delivery then you should have ordered that and not pre 12. Also cakes should not be sent through a courier network as the risk of damage to such a fragile item is high.
Excellent
05/04/12
No comment left by this customer.
05/04/12
No problems very good service I would use you again.
05/04/12
No comment left by this customer.
05/04/12
No comment left by this customer.
05/04/12
100% satisfactory, as always. many thanks
05/04/12
Easy website to use although would like to pay via paypal (as you used to do)
05/04/12
The most competitive price I could find, and a clear user-friendly website (which I have now bookmarked)-thanks!
05/04/12
Fantastic Service as ever, pity prices have increased so much but always deliver as promised. Many Thanks
05/04/12
Sorry about the price rise but City Link have raised their costs recently for the first time in 3 years.
I have been very impressed with the service. 10 stars!
05/04/12
No comment left by this customer.
05/04/12
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