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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,885 reviews.
Courier did not pick up, they said they tried but as the office has two secretaries staffing it I doubt they had. They were not helpful
09/10/12
sadly and very frustratingly my parcels were not collected today. very cross as one parcel HAD to be there tomorrow. waited in all day.
09/10/12
no comment
09/10/12
no comment
09/10/12
no comment
09/10/12
No comment left by this customer.
09/10/12
Absolutely fantastic service, will definately be using you again and recommending you to all my friends. Thank You.
09/10/12
I have opened a case for this delivery, as it took nearly a week to be delivered, and was broken during transit. Terrible service!
09/10/12
advise on am or pm collections would be helpful so that one is not waiting in all day
09/10/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
was a little late getting to delivery address, but did arrive thats the main thing.
09/10/12
My parcel was never collected on 2 occasions even though my place of work was used for the collection address. I had to hand deliver myself
09/10/12
No comment left by this customer.
09/10/12
No comment left by this customer.
09/10/12
To ring the customer if unable to pick up parcel instead of waiting all day expecting someone to turn up.... Only to find they are not!!
09/10/12
very good as it is
09/10/12
No comment left by this customer.
09/10/12
Very good,colle
09/10/12
a time of pick up would be nice as it would save watting in all day ie morning or afternoon not all day
09/10/12
No comment left by this customer.
09/10/12
happy with service and fair price
09/10/12
No comment left by this customer.
09/10/12
quick pick and rapid delivery. will use again
09/10/12
You could not better the service I experience . Very, easy to book, smoothly executed and delivered on time.
09/10/12
faultless service
09/10/12
No comment left by this customer.
09/10/12
No comment left by this customer.
09/10/12
No comment left by this customer.
09/10/12
I always find your service fast and efficient. I wish your overseas deliveries were as competitive as the UK.
09/10/12
It costs much more to fly an item thousands of miles away than it does to drive them a few hundred ;-)
waited in all day need a time slot again
09/10/12
After being 'guaranteed' next day delivery, I logged on to the tracking site to find out it wasn't going to be delivered for another 2 days.
09/10/12
Our Response: I am sorry the delivery was delayed but you never booked the "guaranteed service."
No comment left by this customer.
09/10/12
Parcel Monkey was recommended to me by a customer. First class service and great prices. No more going to the post office for me. A+++
09/10/12
Fantastic news!!
A1
09/10/12
No comment left by this customer.
09/10/12
Very efficient service
09/10/12
Some of the links to docs/dispatch notes etc in your emails don't work very well and text is repeated. Otherwise, spot on.
09/10/12
very good
09/10/12
3 collections missed not happy at all have never had this service when using PM
09/10/12
Our Response: I am very sorry to read that and on behalf of the courier concerned please accept our apologies for this.
Having tried a number of couriers,Parcel Monkey/City Link are the best, and would recommend them to everyone, No problems at all
09/10/12
Thank you and it's great to see you will be recommending us.
Always a good service and value for money
09/10/12
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