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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,760 reviews.
Courier was 20 mins late on a 7.30 - 9.00 delivery but not your fault, just thought i'd mention it.
04/10/12
Thank you and we are sorry the driver was a little late.
very efficiently dealt with, great service++++
04/10/12
Very easy and good website.
04/10/12
AVOID!!! never collected my parcel or gave me a refund, no customer services, waste of time and money
04/10/12
No comment left by this customer.
04/10/12
Booked a few collections/deliveries with CiyLink via Parcel Monkey and everything ghas been great.
04/10/12
After a recent hiccup,glad I used PM again..highly recommended.Will be using them from now on for all my logistics.
04/10/12
very, very poor service, the collecion never happened on the date it was supposed to & i had to rearrange collection & more time off work,
04/10/12
No comment left by this customer.
04/10/12
Great service and value
04/10/12
I added notes to the parcel asking for it to be delivered next door if not in - this was ignored until I rang to complain. 5 day delivery!!
04/10/12
Make sure the parcel is collected on the day it should be
04/10/12
Always a good service
04/10/12
Foreign shipping is way too expensive still, other than that very happy, I need to ship to the USA and it is 4 x more expensive with you.
04/10/12
Exellent service like always!
04/10/12
Excellent , Keep up the good work and reliable service.
04/10/12
You didn't collect the parcel and haven't give me a refund - really dissapointed.Please contact me on 07767220500, to arrange.
04/10/12
The usually grumpy City Link collection driver was so happy and helpful this time; Hooray, and about time.
04/10/12
We always advise our customers to get to know their local driver as they will often work around your needs.
Easy to book, collected on time, delivered swifly, what more could we want!
04/10/12
No comment left by this customer.
04/10/12
No comment left by this customer.
04/10/12
really efficient - thanks
04/10/12
Great service & good value once again.
04/10/12
did not collect, i had to chase, still don't know if with customer 1 week after booking
04/10/12
Easy, and quick to use!
04/10/12
No comment left by this customer.
04/10/12
Excellent service from parcel monkey as always. Clive the driver at city link is very helpful and friendly!
04/10/12
Have no idea if parcel arrived. Was unable to track. As recipient was expecting it and has not contacted me otherwise I assume it arrived!
04/10/12
No comment left by this customer.
04/10/12
My first time using this service and it was made easy. Collected from my neighbour and delivered the next day perfectly. Thanks!
04/10/12
will use again
04/10/12
comms after booking could be clearer
04/10/12
Your service is always excellent - however Citylink did not turn up and took to depot myself
04/10/12
despite confirmation of collection, no-one turned up. neither the 2nd day or 3rd day. something to do with Courier/parcel monkey systems
04/10/12
Good service
04/10/12
No comment left by this customer.
04/10/12
No comment left by this customer.
04/10/12
Better than my last (first) dealing as the courier company (city link) broke the chair that I sent
04/10/12
No comment left by this customer.
04/10/12
No comment left by this customer.
04/10/12
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