We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,810 reviews.
I have had TWO BROKEN PARCELS and despite e-mailing you I have had no response!!!
18/11/12
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
so impressed delivery at bril price. however, would have been even better to be able to book an am or pm slot for pick up / delivery.
18/11/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
5 stars
18/11/12
Please make recipient's mobile phone entry optional rather than mandatory because they may not have one!
18/11/12
No comment left by this customer.
18/11/12
Great service, well tracked, collection and delivery as promised, overall very good experience
18/11/12
No comment left by this customer.
18/11/12
Good price and on-time pickup and delivery. What more could one ask from a courier company.
18/11/12
No comment left by this customer.
18/11/12
I used parcel monkey all the times always been great and no problem
18/11/12
No comment left by this customer.
18/11/12
Still waiting for Courier labels to be generated 3 hours after creating order. What's the problem?
18/11/12
Our Response: City Link had an IT failure last night which has caused a delay in responding to us and therefore the label generation. All is well now though but please accept our apologies for this on behalf of City Link.
No comment left by this customer.
18/11/12
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18/11/12
AS usual amazing service from yourselves. I don't use anyone else anymore.
18/11/12
That's music to our ears!!
Always an excellent service
18/11/12
Very efficient
18/11/12
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18/11/12
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18/11/12
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18/11/12
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18/11/12
A perfect, speedy, very good value for money and faultless service :)
18/11/12
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18/11/12
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18/11/12
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18/11/12
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18/11/12
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18/11/12
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18/11/12
The item sent arrived damaged leading to a total loss as your policy does not compensate for PC monitors
18/11/12
Our Response: No we don't and this is made clear at the time of booking. On behalf of the courier concerned please accept our apologies for the damage in transit.
5 days UK to sri lanka and at least 50% cheaper then any other quote - excellent - will certainly use again.
18/11/12
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
18/11/12
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18/11/12
very pleasant easy transaction...would definately recommend *****
18/11/12
Thank you very much.
No comment left by this customer.
18/11/12
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18/11/12
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18/11/12
great service,ill continue to use you.thanks
18/11/12
No comment left by this customer.
18/11/12
One parcel delivered super quickly other still not delivered even though says 3 days to Italy
18/11/12
brill as ever
18/11/12
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