We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,275 reviews.
sweet and simple to use but payment by paypal would be nice
22/11/12
PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
No comment left by this customer.
22/11/12
No comment left by this customer.
22/11/12
Fast speedy service
22/11/12
Well done excellent service yet again
22/11/12
No comment left by this customer.
22/11/12
Paid for a before 12pm delivery, item was delivered until 2:30pm ish, my customer was'nt impressed had to refund postage
22/11/12
Our Response: On behalf of the courier concerned please accept our apologies.If you contact our support team they will arrange a refund for this.
Excellent service and good prices.
22/11/12
No comment left by this customer.
22/11/12
The company used namely Courier told one lie after another
22/11/12
Excellent service to Ireland thanks.
22/11/12
No comment left by this customer.
22/11/12
excellent
22/11/12
No comment left by this customer.
22/11/12
Did not collect on arranged day, wrong contact number on site, had to fight for urgent delivery pick up... will never use again!
22/11/12
Collected promptly. Thanks.
22/11/12
Did exactly what it said on the can. Thanks. A+ service. Competitive rates.
22/11/12
very good service
22/11/12
Parcel was picked up but I had paid extra for it to be collected by twelve and it was collected at half one!!so poor on timeing.
22/11/12
Our Response: You are mistaken as you pay extra for delivery not collection.
No comment left by this customer.
22/11/12
still not collected !!
22/11/12
No comment left by this customer.
22/11/12
Good service with Parcelforce to Jersey.
22/11/12
Thanks very much.
No comment left by this customer.
22/11/12
very straightforward, The sender could not print the label and I thought it would be an issue but no! really simple
22/11/12
You failed to pick the parcels up meaning that i was left with no chair covers for a brides wedding i shall be going to the papers
22/11/12
Our Response: Booked on the 14th, collected on the 15th and delivered at 11am on 16.11.12. What is wrong with that??
Great service, collect at time stated and delivered on time, this is not the first time I have used Parcel Monkey and it won't be the last
22/11/12
IT WOULD BE HELPFUL IF AN APPRXIMATE COLLECTION TIME CAN BE GIVEN
22/11/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
excellent many thanks
22/11/12
excellent service
22/11/12
No comment. Absolutely brilliant !
22/11/12
I think you will find that is a comment...............LOL and Thank you very much ;-)
Excellent service at a great price which is what customers want ! well done pm !!
22/11/12
Cheers :-)
when I am sending something "carried on a no-compensation basis" the form should not allow insurance to be added.
22/11/12
Collection and signature only took seconds to do
22/11/12
Item was collected promptly unlike your rival companies. Thank you.
22/11/12
Driver ran out of time on Friday (the collection day), called me and rearranged for Monday. Didn't matter to me but shouldn't happen.
22/11/12
Our Response: We agree that it shouldn't but there are numerous reasons beyond our control that means it does happen sometimes. Please accept our apologies for this though.
VERY PLEASED. MY 2 PARCELS (5KG EACH) COLLECTED ON THE SAID DAY AND DELIVERED TO MY DAUGHTER IN JAPAN. YOU WERE THE CHEAPEST COURIER. THKS!
22/11/12
Thanks very much for booking our new International service and we are so pleased you liked it :-)
No comment left by this customer.
22/11/12
Collected and delivered all on time great tracking service
22/11/12
Our Response: So it should have been 5 stars then........lol
Very easy to book, courier collected when promised. Delivery driver was very polite & friendly. All in all much better than other companies.
22/11/12
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