We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,071 reviews.
no comment
10/12/12
After over a week the parcel has still not been delivered, or even attempted. No telephone support and am desperate to get the parcel back.
10/12/12
Nothing more to add, brilliant service picked up as arranged delivered on time, quick and great value for money, beats Royal Mail anyday, th
10/12/12
Collection totally failed! Had to take parcel to delivery office myself at 6pm. Very poor service indeed.
10/12/12
Very good and will be using you again for my Christmas parcels
10/12/12
Thank you. My advice would be to book as soon as possible for Christmas as the next two weeks are going to be very very busy!!
No comment left by this customer.
10/12/12
no comment
10/12/12
no comment
10/12/12
Failed to collect on Tuesday. Did not respond to complaint email. Poor customer service. I won't use parcel monkey again.
10/12/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
no comment
10/12/12
Fantastic. Superfast. From Belfast To Winnipeg in 4 days. OMG. Will be using you again and thank you x
10/12/12
No problem and thank you very much for your booking.
no comment
10/12/12
no comment
10/12/12
great driver, always courteous and helpful
09/12/12
We always advise our customers to get to know their local driver as they will often work around your needs.
great prices great service
09/12/12
Cheers :-)
No comment left by this customer.
09/12/12
You should ensure your drivers are contactable via phone so that they can give an accurate estimate of pick-up time
09/12/12
Our Response: They are not our drivers and work directly for the couriers we partner with.
No comment left by this customer.
09/12/12
COLLECTED AND DELIVERED ON TIME THANKS
09/12/12
No comment left by this customer.
09/12/12
Item picked up as promised and delivered next day. your choices of courier were superb. Thanks
09/12/12
Thank you very much.
No comment left by this customer.
09/12/12
brilliant servixe, great value. thank you
09/12/12
Excellent service.
09/12/12
Very efficient and reliable
09/12/12
Arrived promptly thanks
09/12/12
Your great. Keep your prices down and i keep using you !
09/12/12
Just a great firm to deal with !!
09/12/12
Just perfect as usual, great service.
09/12/12
fast service but 2 items broken in transit even when items packed in strong plastic box marked fragile
09/12/12
Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
09/12/12
Brilliant service, thank you!
09/12/12
Great service well done! Thanks
09/12/12
Only improvement would be sms advising of collection time
09/12/12
really good collection and delivery.tracking system exxcellent. will keep using the service
09/12/12
you guys did good. you are now my number one choice when I send parcels in the future. nice one.
09/12/12
Good value, arrived safe, Customer happy.
09/12/12
my parcel was collected the following morning and delivered sucessfully next day. a very good service.
09/12/12
Found it cheaper from another company
09/12/12
Our Response: Maybe but not with the same courier you selected with us.
Courier lied to reciever about parcel
09/12/12
Our Response: In what way did they lie please?
