-1"/>
We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,885 reviews.
No comment left by this customer.
08/10/12
No comment left by this customer.
08/10/12
Parcel not collected, had to get parcel to depot myself. No reply to my email complaining
08/10/12
Have started using you again recently and have been very good I have one critisism you don't accept PayPal payment like you use to do
08/10/12
No comment left by this customer.
08/10/12
I was told the driver was on his way on the due day but it wasn't collected until the following day.
08/10/12
excellent price and service, many thanks! missed the first attempt at collectiom but re-arranged with ease! fab service.
08/10/12
No comment left by this customer.
08/10/12
item was picked up by nightfreight 4 days after original pick up date and driver said he had picked job up that morning. NOT HAPPY !!!
08/10/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with the courier.
excellent keep up the good work. faultless
08/10/12
No comment left by this customer.
08/10/12
fast service.pick up was missed and del driver went back next day .will recommed
08/10/12
GOOD SERVICE AND QUICKLY DELIVERED THANKS
08/10/12
No comment left by this customer.
08/10/12
Good
08/10/12
No comment left by this customer.
08/10/12
ALWAYS GREAT SERVICE
08/10/12
Very happy with all aspects of the service, maybe an idea of morning or afternoon pick up would make it perfect as I had to wait in all day.
08/10/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
An approximate collection time via txt from the driver would be a great asset and would prevent people wasting a whole day waiting in.
08/10/12
No comment left by this customer.
08/10/12
I really can't add anything - the parcel was picked up and delivered as promised. A most satisfactory service.
08/10/12
Absolutely wasted my time... As i worked out collection driwer was knocking in a wrong door and both times i had to drop the parcel off myse
08/10/12
Our Response: Sorry about that but we can't control the individual actions of a courier driver should they knock on the wrong door.
it works!
08/10/12
next day delivery,spot on
08/10/12
No comment left by this customer.
08/10/12
In all day but noboday came. No one at the courier when I phoned, so had to arrange for pick up on Thursday when it should have been Tuesd
08/10/12
No comment left by this customer.
08/10/12
Excellent service as always
08/10/12
Yet again Courier failed to another courier and I had to take it to their depot. Poor poor service from your courier
08/10/12
No comment left by this customer.
08/10/12
Great stuff - cheap and reliable
08/10/12
No comment left by this customer.
08/10/12
paid for pick up today and it just didnt happen...Citilink as usual.....1 in 6 bookings go wrong. This is very poor.
08/10/12
Would be VERY helpful to indicate how long delivery will take! 1,2,3,4,5 days etc.... expected 1 day but took 4 days
08/10/12
excellent - went like clockwork
08/10/12
fast service thanks
08/10/12
Our Response: So it should have been 5 stars then........lol
No comment left by this customer.
08/10/12
No comment left by this customer.
08/10/12
No comment left by this customer.
08/10/12
No comment left by this customer.
08/10/12
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more