We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,584 reviews.
Website being more accessible and more informative, otherwise pretty easy transaction
26/11/12
The delivery service and cost is excellent but the insurance costs could be made more affordable.
26/11/12
service was better this time as use site a few times and the last couple of times courier has been days late collecting
26/11/12
Collected on the day requested by a pleasant helpful driver and delivered promptly. Thank you.
26/11/12
no comment
26/11/12
no comment
26/11/12
door to door no problem thanks very much
26/11/12
The only thing I could possibly suggest is a text warning / or call when the driver is 5 minutes away from collection
26/11/12
2 parcels sent last week failed to arrive at their destination.1 after driver failed to locate the address 2 delivered to wrong address.POOR
26/11/12
Great service as usual, keepup the good work.
26/11/12
good price .quick collection .will only use parcel monkey.when i post larger parcels .many thanks
26/11/12
item badly damaged
26/11/12
Our Response: I am sorry to read that. Please contact our online support team who will look into this for you.
No comment left by this customer.
26/11/12
Quick and Easy International Delivery at at fantastic price
26/11/12
No comment left by this customer.
26/11/12
Very good service easy to understand !
26/11/12
Parcels damaged on arrival and gone missing asked about it no response will use another service if not sorted by end of week thanks
26/11/12
Easy to setup and deal with, collected on time and with a smile - just great, and will keep using and recommend!
26/11/12
could do with a wee discount !!!! cheers all good
26/11/12
easy and straigjtforward
26/11/12
Great service, easy to follow to make a collection. Will definitely use again!
26/11/12
Perfect thank you.
26/11/12
Impressive performance,I will not be looking for another courier service anytime soon,many thanks,John B.
26/11/12
Thank you very much John.
no comment
26/11/12
The parcel was lost, not delivered. How can I put in a claim
26/11/12
Our Response: Please log in and use the "support" section to submit your online claim and our support team will deal with it for you.
no comment
26/11/12
easy to arrange, cost effective and came when arranged to.Will use all the time now.
26/11/12
Great service many thanks
26/11/12
no comment
26/11/12
No comment left by this customer.
26/11/12
Booked next day service but arrived 2 days later,no exolanation
26/11/12
Everything good, but the tracking messages were not very understandable.
26/11/12
very poor had day of work driver never turned up i rang up to be telled driver tried to collect and left slip no slip and no collection!!
26/11/12
Well executed service, as per site, no delays. Might have put cream on service if advice on collection time given.
26/11/12
No comment left by this customer.
26/11/12
think the service is very good as it is
26/11/12
Fab service as always, thank you.
26/11/12
Good Job Well Done
26/11/12
Great Service great sight easy to understand and set up the collection and delivery when I wanted it. Thank you
26/11/12
excellent service, collected and delivered in record time and with no damage. would definately use again.
26/11/12
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