We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,810 reviews.
Easy to use website. Collection and delivery went smoothly
20/11/12
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20/11/12
No comment left by this customer.
20/11/12
You described your delivery as next day which it was not. It was 48hours and as such should be sold as that. Parcel no LK348531
20/11/12
Our Response: Our "Next day" service is next working day. The success rate of this is over 95% based on the information provided by the couriers we work with.
excellent service, no problems
20/11/12
excellent service - my first time and I would definitely use again - everyone should ignore the negative info on google
20/11/12
Thank's very much for making your first booking with us.
The item has still not been delivered and its already 6 days past the due delivery date.
20/11/12
Our Response: According to the tracking information it was delivered at 09:59 on 15.11.12
They did not pick up or attempt to call me to find the package- ...I emailed you to reschedule no response- would like a refund
20/11/12
Our Response: Please contact our support team who will investigate further for you with the help of the courier concerned.
As always brilliant reliable service 5*****
20/11/12
No comment left by this customer.
20/11/12
No comment left by this customer.
20/11/12
No comment left by this customer.
20/11/12
No comment left by this customer.
20/11/12
Price good and dcollection good. Website easy to use. Don't chamnge anything, unless bring the prices down !!!
20/11/12
No comment left by this customer.
20/11/12
No comment left by this customer.
20/11/12
No comment left by this customer.
20/11/12
No comment left by this customer.
20/11/12
Provide an AM or PM collection. Thanks
20/11/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Brilliant service and very well priced, would definately be using in the future. Paypal payments would be better though
20/11/12
only had one option , citylink on both my orders. I thought it picked best price front a variety of couriers.
20/11/12
TOP CLASS SERVICE :)
20/11/12
Your tracking system is very poor. There is no info as to where the package is where as other couriers track items at each stage
20/11/12
great service, quick postage, lower prices, overall good, would highly recommend
20/11/12
my item has not been delivered and your web site wont let me track it. i fear it is lost and am unable to communicate with anyone directly.
20/11/12
Our Response: Please use our online "support" section which can be found in your dashboard. This is the quickest way to communicate with us and will result in a fast resolution to your problem.
No comment left by this customer.
20/11/12
No comment left by this customer.
20/11/12
No comment left by this customer.
20/11/12
all excellent
20/11/12
Collection wasn't made on the designated day even though I stayed home from 08.00 until 18.00 - very frustrating!
20/11/12
No comment left by this customer.
20/11/12
I thought the service was excelent, I have another parcel to send but unfortunately a bit small to warrant min cost. Will defo use again thx
20/11/12
No comment left by this customer.
20/11/12
It was ok.
20/11/12
No comment left by this customer.
20/11/12
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20/11/12
Item still not delivered. You keep emailing me for the delivery address and phone no, - have supplied twice! Will never use you again
20/11/12
No comment left by this customer.
20/11/12
No comment left by this customer.
20/11/12
Not bad but price was same as Royal Mail once insurance paid.
20/11/12
But how much would Royal Mail cover the item in question for?
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