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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,885 reviews.
very good was worried when driver turned up with no labels
07/10/12
Brilliant service, very easy to use, fast delivery to, thanks !
07/10/12
Excellent service, as always!
07/10/12
just amazeing service whiltshire to the top of scotland in under a day
07/10/12
the parcel was booked to be collected on the monday but Courier turned up tuesday,
07/10/12
Delighted! Because of roadworks driver couldn't get to us not his fault! You rearranged next day , very helpful definately will use again!
07/10/12
No comment left by this customer.
07/10/12
No comment left by this customer.
07/10/12
you promised next day service and i got it 2 days later, so not good at all. a phone call would have sufficed as driver knew in advance
07/10/12
Customer didn't recieve item despite courier stating it had been delivered. I'm severely out of pocket!
07/10/12
VERY GOOD SERVICE, PROMPT AND EFFICIENT!
07/10/12
supply postage labels
07/10/12
No comment left by this customer.
07/10/12
Prompt service and good value. Would use again and recommend to others
07/10/12
i am very satisfied with the service and strongly recommend it to all
07/10/12
No comment left by this customer.
07/10/12
Great, reliable service - will definitely use them again
07/10/12
Parcel wasn't collected on the monday booked. Had to contact you and you couldn't rebook until Wednesday. Not impressed.
07/10/12
needed to change delivery address didnt get an email response ubtil following day and that just told me to ring Courier
07/10/12
1st rate service, as always
07/10/12
Collected on day as promised.
07/10/12
Courier delivered my parcel all packaging torn, and item in more the 35 pieces will not use again. Will continue to use night freight
07/10/12
Very good and have recomended your service
07/10/12
The collection date was delayed without any reason. The function of complain was useless for me.
07/10/12
Great As Always
07/10/12
Awesome
07/10/12
Parcel was not collected on date that was agreed, had to ring parcel carrier to find out why, no explanation given
07/10/12
1st class service
07/10/12
No comment left by this customer.
07/10/12
Parcel was not collected the day it should have been and not delivered in time.
07/10/12
It would be great if you could inform your customers about the hour that the drivers come to pick up the delivery
07/10/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
3 days later and no parcel. Also, could not track it on the website
07/10/12
Collection and Delivery was very good.
07/10/12
Excellent fast service, would definitely use again!
06/10/12
Delivery attempted twice to an empty house (CO12 3BJ). After extremely long phone calls it arrive & driver thought it was funny. Disgraceful
06/10/12
Our Response: We do not employ the drivers that work for the courier companies you choose to book with via us. However we are very sorry about this and will talk with the company concerned.
No comment left by this customer.
06/10/12
No comment left by this customer.
06/10/12
No comment left by this customer.
06/10/12
Good value and picked up as arranged and delivered within 24 hours. Ace service!
06/10/12
First time using a courier, I especially like the bag that's bought as I don't have a printer. It made it very easy, thankyou!
06/10/12
Thank you very much for booking our new DX service.
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