We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,584 reviews.
No comment left by this customer.
28/11/12
The parcel still has not been delivered, very poor. I have sent a lot of parcels to this address and you are the 1st not to find it.
28/11/12
Our Response: We are not the courier company but we are sorry that the local driver could not find the correct location.
Very good company, not had any problems so far even got an email when one parcel got slightly damaged and sorted out very quickly.
28/11/12
Fantastic news, Thanks very much.
A great service that was easy to use.
28/11/12
Simplicity was the key. Your competitors make things a little more difficult than you. Good Site design helps too.
28/11/12
Thank you.
After the last three disasters, my parcel was collected on the right day by a very courteous man who has only just joined you!
28/11/12
The couriers themselves don't work directly for us but we are very pleased to read you are happy with your local driver.
No comment left by this customer.
28/11/12
I am unable to track parcel online and get message to contact recipient. This information should be available online!
28/11/12
Our Response: Nightfreight are working on their tracking technology so we hope to bring this to you very soon.
No comment left by this customer.
28/11/12
No comment left by this customer.
28/11/12
once again they didnt turn up on the specified day
28/11/12
Great service - many thanks
28/11/12
Reliable company collected and delivered as promised thanks
28/11/12
Collection did not take place by Nightfreight. Had to deliver parcel myself to the local depot 48 miles away next day. Won't use again.
27/11/12
Excellent service. Will use again soon
27/11/12
no comment
27/11/12
Perfectly on time!
27/11/12
no comment
27/11/12
A great service and value for money company.will came back to us this courier company soon :)
27/11/12
no comment
27/11/12
As usual, you get 10/10.You are so near perfect you make my parcel wrapping look amateur.
27/11/12
I would love to be able to drop the parcel to a local depot or shop rather than having to wait in.
27/11/12
You can take it to your local City Link depot if you wish.
Easy to place order, delivered in good time. Great service.
27/11/12
Good price. Easy to use and delivered my parcel. Would use again
27/11/12
Great service
27/11/12
No comment left by this customer.
27/11/12
wasnt picked up on day. if a mobile given should send message for time approx for pick up
27/11/12
no comment
27/11/12
A time slot for when the item
27/11/12
the only thing that you could improve on is if you could maybe give a pick up timeslot rather than a 8am-6pm
27/11/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Parcel was booked for collection today and has not been collected a day wasted sat in doors when I should have been in the workshop earning
27/11/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
no comment
27/11/12
no comment
27/11/12
Everything went as promised ! Excellent service wouldn't use anyone else ,thanks alot
27/11/12
No comment left by this customer.
27/11/12
No comment left by this customer.
27/11/12
Perfect!
27/11/12
Prefer a smaller collection window of a couple of hours, instead of 7am to 7pm.
27/11/12
No comment left by this customer.
27/11/12
No comment left by this customer.
27/11/12
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