We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,275 reviews.
No comment left by this customer.
25/11/12
You did not collect when you said you would or give any reason or apology as to why
25/11/12
Our Response: City Link had an IT failure last week which despite their assurances has lead to some collection delays. On behalf of City Link please accept our apologies for this delay.
No comment left by this customer.
25/11/12
Brill fast service,thankyou
25/11/12
Quick and easy, thsnks
25/11/12
No comment left by this customer.
25/11/12
Can't judge performance this time because the tracking info has not been updated!
25/11/12
It would be good if the couriercould phoned/text when en route for collection
25/11/12
better tracking please......any tracking!!!
25/11/12
Nightfreight are working on their tracking technology so we hope to bring this to you very soon.
No comment left by this customer.
25/11/12
Great service Great prices
25/11/12
No comment left by this customer.
25/11/12
you failed to collect and did not even explain why or apologise
25/11/12
Excellent service except for wrong tracking number on my tracking page.
25/11/12
Some of the items in to delivery were damaged when they arrived
25/11/12
Our Response: I am sorry to read that. Please contact our online support team who will look into this for you.
No comment left by this customer.
25/11/12
Perfect no improvement required thanks
25/11/12
Faster pick up possibly
25/11/12
Item never collected on time
25/11/12
very impressed
25/11/12
No comment left by this customer.
25/11/12
Very good service, was able to track parcel all the way to doorstep.Picked up and delivered on time.Will Definitely use this service again.
25/11/12
Fantastic news, Thanks very much.
No comment left by this customer.
25/11/12
No comment left by this customer.
25/11/12
Very good .. cant knock it :-)
25/11/12
No evidence the courier turned up, rebooking and new labels are a huge hassle
25/11/12
No comment left by this customer.
25/11/12
First class service. Much better than Parcel2Go !!!
25/11/12
We couldn't agree more ;-)
excelle service as always. great price and parcel tracking too. thanks
25/11/12
I can't fault you
25/11/12
No problems
25/11/12
A pickup time slot of say 2 hours would be good. Then the sender is not tied down for a whole day
25/11/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
great
25/11/12
No comment left by this customer.
25/11/12
No comment left by this customer.
25/11/12
No comment left by this customer.
25/11/12
Great service as always.
25/11/12
took 3 days to get there,, it was ment to be next day
25/11/12
No comment left by this customer.
25/11/12
#Great service, thank you
25/11/12
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
