We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,279 reviews.
Parcel picked up as arranged, very quick delivery, all safe and sound. Excellent service, as usual, and great value. Thanks again.
23/12/12
Thank's very much and have a great Christmas.
would certainly use parcel monkey again
23/12/12
Fantastic news!!
I found this service very good, the delivery was quick and efficient
23/12/12
Fast, efficient and all arrived safely - thanks
23/12/12
Fast , efficient and good value for money
23/12/12
Excellant service at a very competetive price€
23/12/12
My parcel was delivered quickly and efficiently. With tracking I was kept informed every step of the way. First class service - thank you
23/12/12
Thank you very much.
Super fast delivery and tracking details, first class.
23/12/12
I am very happy with theservice. The instructions were easy to follow.The parcel was collected and delivered promptly and efficiently.
23/12/12
good service. perhaps indications of collection times or the option to drop off a parcel somewhere
23/12/12
did not collect parcel on specified day and had to rearrange.
22/12/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Not really your fault parcel monkey as have never had any problems using your service in the past but the Courier courier never turned up.
22/12/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
i find pm good and fast for my needs
22/12/12
No comment left by this customer.
22/12/12
I have used your service twice in the last 2 weeks & you have come through for me in exactly the way you described your service to be,GradeA
22/12/12
That's music to our ears!!
No comment left by this customer.
22/12/12
Awesome service!
22/12/12
Cheers :-)
it took a week for my parcel to be delivered when I payed for next day delivary! not acceptable!
22/12/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Paid for saturday delivery before 12; didnt arrive until 2pm - we were out. Redelivered on tuesday (not monday!!)
22/12/12
Our Response: Please accept our apologies for this and rest assured a refund will be made.
excellent service, delivered very quickly, will recommend + will use again
22/12/12
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
22/12/12
The service was great, however I was unable to track the parcel at all
22/12/12
No comment left by this customer.
22/12/12
Excellent service as always, helpful drivers and always delivered securely and on time.
22/12/12
very good value. no probs
22/12/12
it is very cheeap and fast
22/12/12
there dosnt seem to be any way of tracking my item other than it was signed for in uk when is destination is BRISBANE AUSTRAILIA
22/12/12
Your service was brilliant thank you,It would of been more fantastic if there was an approximate pick up time,I have highly recommended you.
22/12/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
The excellent and speedy collection & delivery service is best bar none! Thank you!!
22/12/12
Thank you very much and have a great Christmas.
As always, polite staff, prompt and pleasant, reliable and cost effective service.
22/12/12
Sent 2 parcels the tracking information on one was almost has each step happened, but the other took a lot longer to update.
22/12/12
No comment left by this customer.
22/12/12
No comment left by this customer.
22/12/12
with the sevice.I use parcel monkey when sending anything to my family in Southern Ireland and am very impressed
22/12/12
Thank you very much.
2 parcels collected Monday am, delivered to daughters in France thursday,excellent service,highly recommended,thank you parcel monkey..
22/12/12
Thank you very much and have a great Christmas.
I booked next day am delivery. parcel was collected Tues 18th and delivered on Thurs 20th. 24 hours late.
22/12/12
Our Response: On behalf of the courier concerned please accept our apologies for the late delivery attempt.
No comment left by this customer.
22/12/12
Your service was excellent,but City Link did not deliver next working day as promised and when I complained,did not even answer my e-mail.
22/12/12
Everything happened asexpected. It might be useful if you could give a guide time as to pick up.
22/12/12
No comment left by this customer.
22/12/12
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