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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,887 reviews.
Both collection and delivery were well on time
12/11/12
No comment left by this customer.
12/11/12
All was excellent but I didn't know when my parcel would be collected, not even to the nearest half day. Perhaps I missed the info.
12/11/12
Excelent service
12/11/12
No problems - collected and delivered within 24 hours !
12/11/12
Would be nice to be aware of the insured value additional cost earlier in the process.
12/11/12
Excellent customer service - very helpful. Thank you.
12/11/12
No comment left by this customer.
12/11/12
I will only stop using a service if it fails to meet expectations.....long live our relationship!
12/11/12
picked up and delivered as booked,
12/11/12
no parcel picked up or received?
12/11/12
Excellent service, what else can you say.
12/11/12
Good service good pricing
12/11/12
No comment left by this customer.
12/11/12
Parcel picked up ok. Left depo on time but could not track after leaving depo. Item also arrived one day late.
12/11/12
No comment left by this customer.
12/11/12
you have pretty much doubled your prices on same size box as i have sent in the past, so will be looking for someone else in future.
12/11/12
Our Response: It's still a cheap price to send a pram door to door!!
Failed to collect or notify on arranged day. Revised collection only instigated by call from us to chase.
12/11/12
No comment left by this customer.
12/11/12
The parcel was a day late from city link, although I paid you for next day service.
12/11/12
No comment left by this customer.
12/11/12
Everything went perfectly, thank you.
12/11/12
No comment left by this customer.
12/11/12
No comment left by this customer.
12/11/12
No comment left by this customer.
12/11/12
The best service ever!!! Strongly recommended to all!!!
12/11/12
Thank you very much.
No comment left by this customer.
12/11/12
absoloutley wonderful!! such good value for monie :)
12/11/12
Excellent value, easy pick up & quick delivery
12/11/12
FIRST TIME I HAVE USED PARCEL MONKEY, EFFICIANT AND AT A GOOD PRICE, RECOMENDED TO ALL.
12/11/12
Thank's very much for making your first booking with us.
picked up as announced, delivered within 2 days and the best price available for that service. Would easily use again
12/11/12
No comment left by this customer.
12/11/12
Had to wait all day for the collection, a 2 or 3 hour window of estimated time will have been nice. You don't get confirmation of delivery
12/11/12
An invoice confirming the charge after collection would be nice, and a larger box for collection/delivery instructions
12/11/12
Great service. Really pleased. Thanks.
12/11/12
No comment left by this customer.
12/11/12
You did brilliant making it a special birthday for my daughter in law. I will be using you again and recommending you word of mouth to all m
12/11/12
No comment left by this customer.
12/11/12
No comment left by this customer.
12/11/12
No comment left by this customer.
12/11/12
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