We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,827 reviews.
No comment left by this customer.
19/12/12
The parcel took longer than expected to be delivered (although this was probably because of Christmas, so understandable!).
19/12/12
Thanks for your understanding of Christmas peak!!
Perfect... I even forgot I put the address on my parcel and it was so easy to get hold of city link. Arrived and collected on time :-)
19/12/12
No comment left by this customer.
19/12/12
The parcel was not collected from us,this is the second time we have used parcel monkey.I am very dissapointed.
19/12/12
Our Response: Tracking shows booked on the 12th, collected on the 13th and delivered on the 14th!!
No comment left by this customer.
19/12/12
My parcel never has been collected by Courier courier, I have tried to contact them, but no one phone numbers seem to work.
19/12/12
Parcel Monkey is always the best price and City Link have never let me down.
19/12/12
DX did not pick up the parcel until the day after they were meant to with no phone call or apology. Very bad service.
19/12/12
The service was excellent, good service , parcels collected and delivered in time . No hesitation to use them again
19/12/12
No comment left by this customer.
19/12/12
;)
19/12/12
Very Impressed no problems whatsoever
19/12/12
very good. good value and delivered when you said
19/12/12
No comment left by this customer.
19/12/12
No comment left by this customer.
19/12/12
2 jobs not collected no answer from Nightfreight. Courier rebooked still not collected no number to ring parcel monkey NEVER AGAIN !!!!
19/12/12
Excellent
19/12/12
No comment left by this customer.
19/12/12
great service
19/12/12
very good
19/12/12
No comment left by this customer.
19/12/12
Prompt collection without any hassle. I know I can trust the driver so I do not have a problem leaving the items I send in the porch
19/12/12
AA++
19/12/12
No comment left by this customer.
19/12/12
No comment left by this customer.
19/12/12
No comment left by this customer.
19/12/12
No comment left by this customer.
19/12/12
No comment left by this customer.
19/12/12
No comment left by this customer.
19/12/12
No improvements necessary! very satisfied with your service as always. many thanks
19/12/12
Good value always delivered safely
19/12/12
Parcel was not collected. Rescheduled & not collected again. Refund requested
19/12/12
No comment left by this customer.
19/12/12
on time and helpful as usual
19/12/12
Had to stay in ALL DAY when needed to go out, just to wait for parcel collection which wasn't till 5.30 pm. Should be told AM or PM at least
19/12/12
Still waiting to hear about a previous matter . .Mostly good service though.
19/12/12
No comment left by this customer.
19/12/12
No comment left by this customer.
19/12/12
very pleased with service, will definitely use again
19/12/12
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