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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,885 reviews.
website is easy to search for prices, and excellent service, picked up on time and delivered on time. would use again!
12/11/12
1st class will be using again soon
12/11/12
never had a problem great service thank you
12/11/12
I use Parcel Monkey for all my parcels now and have not had any problems - very satisfied, thank you :)
12/11/12
I use Parcel Monkey for all my parcels now and have not had any problems - very satisfied, thank you :)
12/11/12
Very good service would use again
12/11/12
No comment left by this customer.
12/11/12
service was good. Would be useful to have a time for the collection of the parcel.
12/11/12
S
12/11/12
No comment left by this customer.
12/11/12
Waited in all day for collection but driver didn't arrive. Bad to rebook collection and take a second day off work. Won't use PM again.
12/11/12
th only change i could suggest would be some idea of collection time, eg am or pm. maybe a txt to state this.
12/11/12
Very good service, will use again
12/11/12
Quick service and a good price driver was very polite would definately recommend
12/11/12
Driver made no effort to find collection address on two attempts even as we provided collection phone number and clear instructions .
12/11/12
No comment left by this customer.
12/11/12
Brilliant Price, Collected on time
12/11/12
No comment left by this customer.
12/11/12
No comment left by this customer.
12/11/12
quick and secure delivery
12/11/12
Punctual, easy to use.
12/11/12
No comment left by this customer.
12/11/12
Collection one day late! No contact from courier till I called twice!!!! Waited in all day. Very Inconvenient!!!!!!
12/11/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
for the second time citlink failed to collect my package on time. i have spent more money calling them thanpaying for the service.
12/11/12
GREAT/ THE BEST/ VERY FAST/ VERY CHEAP/ 100%/ 5 STARS
12/11/12
Great , keep up the good work
12/11/12
first rate service at a excellent price. just wish citylink would have gave a pick-up window for collection as ups does.
12/11/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
12/11/12
No comment left by this customer.
11/11/12
Allowing morning or afternoon would make it even better.
11/11/12
No comment left by this customer.
11/11/12
No comment left by this customer.
11/11/12
Very easy system to use, would recommend to others
11/11/12
took five days from order to delivery
11/11/12
No comment left by this customer.
11/11/12
please try to incorporate a collection time window - am/pm ?
11/11/12
No comment left by this customer.
11/11/12
I am highly impressed: collection on time, delivery-spot on! Very likely to use your service again and recommend to friends.
11/11/12
Thank you very much.
1st time using you and very pleased!
11/11/12
Great service again thank you
11/11/12
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