We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,828 reviews.
Excellant service, would use you again
22/12/12
Received two e-mails in the morning of the day of collection reminding me of the booking. No-one arrived.
22/12/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
hi,first time iv'e used youexellent service in collection time + delivery, parcel arrived intact, will use again, brilliant.
22/12/12
Thank's very much for making your first booking with us.
to be honest the service could not have been better.... i will definitely recommend you and will use you again in similar circumstances
22/12/12
Tracking informtion on main web site is poor. Other than that, great service. Will recommend
22/12/12
you never even picked up our parcel, and now wont do it until the7th of january! terrible
22/12/12
Our Response: There are many collection days available before January 7th??
this is the BEST service ever
22/12/12
Thank and a very Merry Christmas to you :-)
i paid for next day guaranteed delivery, it was delivered a day late. the last time my parcel was collected a day late. poor service
22/12/12
On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
Very easy dealing with you! Prompt pick and early next day delivery! Thanks!
22/12/12
Only real comment is until you get to the check out did I know that I had to produce a label for the parcel. However great value and service
22/12/12
There is a printer symbol when you choose the service you require.
I still don't have my parcel - Order Ref: 1150735
22/12/12
Very good service
22/12/12
No comment left by this customer.
22/12/12
Do nothing first class service every time.
22/12/12
collected promptly, delivered well
22/12/12
Noone turned up - bad service - I had to drive 20 miles to drop it to Hatfield Courier as couldn't wait in all day - won't use you again
21/12/12
Our Response: On behalf of the courier concerned please accept our apologies. City Link have had major problems with their Hatfield depot in the run up to Christmas for which we apologise on their behalf.
very happy with the service & speed of delivery
21/12/12
Grest Service, Excellent value
21/12/12
No comment left by this customer.
21/12/12
No comment left by this customer.
21/12/12
I have used Parcel Monkey three times now and each time they have been awesome, the price is great, the pick up is always on time - reem!!
21/12/12
My parcel was not collected on the day it was supposed to, and I then had to chase this up as no one was willing to get in touch with me.
21/12/12
More guidance about what you can and cannot send would be useful. Totally satisfied with pick up and delivery service.
21/12/12
It's all explained in our prohibited items section.
Absolutely excellent - collection as arranged, parcels delivered quickly, accurately and very reasonably. I will use you again and recommend
21/12/12
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
21/12/12
Marvellous service. Better than 1st class post with the home pick up.
21/12/12
No comment left by this customer.
21/12/12
Very good services!!
21/12/12
parcel monkey is always good and fair in price
21/12/12
all good, excellent prices especially internationally,
21/12/12
Our Response: So it should have been 5 stars then........lol
Great service from pickup to delivery,
21/12/12
No comment left by this customer.
21/12/12
Did not stick to times I paid for with delivery item was delivered over 8 hours after time slot paid for!!!!
21/12/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
Perfect price for my business !!! Better then parcel2go !!!!
21/12/12
We think the same too ;-)
The only thing I wasn't clear on was if I could book a collection time slot or find an indication in you FAQ's.
21/12/12
Unfortunately at the moment can only offer what the couriers themselves say they can manage. For now that's an "Any time" collection window.
Collection was not made on the day requested and had wasted a whole day (8am till 6pm).
21/12/12
your DX 48 hour option is not accessible, even when I click on the link - Still gives me the automatic options (next day - expensive ones)
21/12/12
It's only not available if the size or weight you enter are too big for the service.
No comment left by this customer.
21/12/12
Second time I have used you and once again I received a perfect service and a good price, will use you again soon, well done Parcel Monkey!
21/12/12
No comment left by this customer.
21/12/12
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