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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,885 reviews.
You do exactly what you say on the can!!
13/11/12
No comment left by this customer.
13/11/12
A GOOD SERVICE AT A VERY COMPETATIVE PRICE THANK YOU
13/11/12
Excellent fast efficient and easy to use service. Only fault was that my goods have been damaged in transit
13/11/12
Excellant service provided!! Keep up a good work!!
13/11/12
it would be helpful to have a phone call when the driver is an hour away, so you don't have to spend all day in.
13/11/12
Clean pickup
13/11/12
Delivery was made two days late...neither me nor the recipient was phoned/ emailed to advise of delay recipient waited in all day! Very poor
13/11/12
Collection driver, was a bit off putting. Ie. "I hope it ain't that bloody big old thing!" But he did carry it to the van, was on time etc
12/11/12
Sorry as he should not have said that. We will speak to the courier company that he works for.
brilliant service.
12/11/12
As usual service is 1st class although unfortunatly cost creeps up. keep up this fabulious service but don't increase cost. cheers !
12/11/12
Cost's rise based on increases in fuel surcharges / annual increases we are given from our courier partners.
No comment left by this customer.
12/11/12
I am constantly getting timed out, and I am getting fed up of it. Please can you double the time allowed, it just iusnt long ehoug to check
12/11/12
Excellent service - parcels delivered to Germany in 45 hours door-to-door
12/11/12
Apparently Parcelforce let you choose am or pm or even after 4 pm pickup, but this is not bootable through Parcelmonkey
12/11/12
I know, we have asked but at the moment they won't give it. We hope to bring it to you in the New Year though.
Brilliant, many thanks
12/11/12
No comment left by this customer.
12/11/12
Picked up on the said day, was not in, but followed note and found parcel, thank you
12/11/12
the only annoying thing was, on the first day, that I didnt know what time will the driver turn up.providing a time window would be helpful
12/11/12
No comment left by this customer.
12/11/12
Easy to use and good price comparison options, thanks!
12/11/12
Excellent service. Best value for maoney service around
12/11/12
Excellent service and competitive prices. Thank you!
12/11/12
collected on time, good prices thanks
12/11/12
Excellent service. No issues to report.
12/11/12
Sorry busy
12/11/12
excellent as always. thanks!
12/11/12
excellent as always. many thanks indeed!
12/11/12
Very good, no problems whatsoever.
12/11/12
Our Response: So it should have been 5 stars then........lol
the driver assumed.that he was picking up POS from the address and never actually check, had to rebook twice due to HIS error!
12/11/12
Our Response: We can't control the actions of individual drivers that work for the couriers directly but please accept our apologies on their behalf.
No comment left by this customer.
12/11/12
Great service yet again, thank you!
12/11/12
easy to use. good value for money. great service
12/11/12
great will use again
12/11/12
Fantastic Company Super Fast Delivery At A Fantastic Price. Will Defo Use Again and Again. Thank You So So Much Parcel Monkey
12/11/12
Simple to use web site. Quick to get quote
12/11/12
The only thing I could add would be to try and get down to a smaller window of time for collection/delivery. Your service was A1. Thanks.
12/11/12
service was poor and it was not next day more like next week
12/11/12
No comment left by this customer.
12/11/12
excellent great website backed up by great service
12/11/12
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