We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,823 reviews.
No comment left by this customer.
16/12/12
booked parcel on Sun,told it would be collected Tues by nightfrieght, waited in all day, no pick-up, finally collected thurs, bad service.
16/12/12
Our Response: On behalf of the courier concerned please accept our apologies.
good service, reliable, thanks
16/12/12
No comment left by this customer.
16/12/12
No comment left by this customer.
16/12/12
Excellent service as always. Many thanks.
16/12/12
Thank you very much.
The service was very good, particularly being able to track it's progress. The only improvement would be to have am/ pm delivery indication.
16/12/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
16/12/12
Hi, my parcel was not picked up on 11th dec,i did phone 7 times,collected on the 12th evening. it is now in germany,will it arrive in italy?
16/12/12
delivered next day A 1 service well done city link and parcel monkey what a great team.
16/12/12
No comment left by this customer.
16/12/12
appreciated driver arriving at 9.00am so I didn't have to wait in all day and he was cheerful
16/12/12
No comment left by this customer.
16/12/12
Cannot fault this service. Will remain my number 1 choice to send items in the UK.
16/12/12
Fantastic news!!
No comment left by this customer.
16/12/12
Great service only wish timings for pick up and drop off could be more defined than a 12hr period
16/12/12
can not contact anyone about my parcel.
16/12/12
Our Response: Please use our online support link to submit your message.
Sent two parcels using Citylink, Received one, cant fault their service at all!! :)
16/12/12
First time of using, had to use CityLink link on homepage as main quote didn't recognise postcode, but with CityLink all went very smoothly!
16/12/12
Thank's very much for making your first booking with us.
no complaints. arrived on time
16/12/12
Our Response: So it should have been 5 stars then........lol
Pickup efficient and delivered as promised next day. Real deal.
16/12/12
Excellent service
16/12/12
very happy with service provided, collected at right time & delivered within 2 days
16/12/12
Although a time should be given when the parcel will be picked up at.
16/12/12
everything went according to plan with absolutely no problems, collection and delivery as stated
16/12/12
Driver didn't leave a card to say he'd left the parcel with neighbour so receiver had no knowledge it had arrived next door.
16/12/12
No comment left by this customer.
16/12/12
No comment left by this customer.
16/12/12
Excellent service
16/12/12
No comment left by this customer.
16/12/12
As virtually always Courier do not turn up for collection and we have to make telephone enquiries to arrange pick up.
16/12/12
No comment left by this customer.
16/12/12
You didn't bother collecting our parcel,didn't respond to our e mails and now we are asking the bank to get our money back.Used another firm
16/12/12
My parcel was due for collection last Monday but despite several phone calls it wasn't picked up until thur. Won't use parcel monkey again
16/12/12
No comment left by this customer.
16/12/12
Really great service that takes all the hassle out of sending parcels :)
15/12/12
No comment left by this customer.
15/12/12
excellent service. V quick delivery to Aus. Collection time should be more defined. All day wait in is too much & costly waste of time.
15/12/12
I was disappointed to find that my parcel took a week to get to it's destination. I understood your moto to say, next day delivery.
15/12/12
No comment left by this customer.
15/12/12
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
