We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,823 reviews.
IT WOULD BE HELPFUL TO HAVE TIME SLOTS FOR COLLECTIONS INSTEAD OF HAVING TO WAIT IN ALL DAY
16/12/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
16/12/12
No comment left by this customer.
16/12/12
No comment left by this customer.
16/12/12
Fine, except that the courier claimed we weren't in when he initially came to collect the parcel - we were, all day.
16/12/12
very happy with the service and the infomation supplied via email great customer exsperiance
16/12/12
contact person placing the order by phone if parcel is not collected
16/12/12
It was So easy, enter the dimensions and a very reasonable price. The skis were picked up and delivered on time.
16/12/12
Great service
16/12/12
very good
16/12/12
About the 5th time I have used your service and once again EXCELLENT
16/12/12
That's music to our ears!!
Collected by Citylink and delivered following day, excellent service.
16/12/12
No comment left by this customer.
16/12/12
A most awesome intercontinental distribution entity
16/12/12
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
16/12/12
fast punctual service many thanks
16/12/12
Scott is a courteous and helpful regular delivery person for us.
16/12/12
We always advise our customers to get to know their local driver as they will often work around your needs.
No comment left by this customer.
16/12/12
It's the second time I have used parcel monkey and it is effortless. Thank you
16/12/12
Thank you very much.
good thank you.
16/12/12
No comment left by this customer.
16/12/12
More than happy with the service and price.
16/12/12
No comment left by this customer.
16/12/12
No comment left by this customer.
16/12/12
Customers like me should get privilege rates by providing credit, which can be used against future shipments, e.g. 1 FREE after 10.
16/12/12
Our Response: Thank you for your business but we aim to offer competitive rates to all at all times.
Absolutely fantastic! I have recommended you to friends and the company I work for. I will use Parcel Monkey all the time.
16/12/12
Thank you and it's great to see you will have been recommending us.
As stated last month, occasionally things go wrong. It's how you choose to deal with issues that matters. Your choice was to ignore.Not good
16/12/12
quick and relaible
16/12/12
No comment left by this customer.
16/12/12
Excellent service
16/12/12
No comment left by this customer.
16/12/12
Excellent
16/12/12
Faultless once again !
16/12/12
terrible customer service
16/12/12
No comment left by this customer.
16/12/12
Great Courier for ST15 8DF. Very Helpful.
16/12/12
YOU STILL HAVENT PICKED THE PARCEL UP!!! YOU HAVE NO TELEPHONE SERVICE. ITS A DISGRACE.
16/12/12
Our Response: I am sorry to read that. Please contact our online support team who will look into this for you.
No comment left by this customer.
16/12/12
Very Good smooth transaction very competitive
16/12/12
No comment left by this customer.
16/12/12
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