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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,885 reviews.
Nightfreight were a bit ****: collected a day late an delivered a day late and said no one in for collection - it's. 24hr building?!
09/11/12
1st rate service - as ever!
09/11/12
No comment left by this customer.
09/11/12
Great service driver polite and delivery very prompt -
09/11/12
Very good service
09/11/12
No comment left by this customer.
09/11/12
No comment left by this customer.
09/11/12
Item never collected. Chased that day. Never picked up next day so chased again. Finally was collected 2 days later than agreed.
09/11/12
No comment left by this customer.
09/11/12
No comment left by this customer.
09/11/12
No comment left by this customer.
09/11/12
Texts or emails saying parcels were not able to be delivered, instead of logging in to find out if parcels were delivered successfully
09/11/12
No comment left by this customer.
09/11/12
I booked a NEXT DAY delivery and it still hasn't turned up - please get me my parcel and I want a total refund. Very poor service indeed.
09/11/12
When arranging colection clear instructions regarding labels to be attached.
09/11/12
No comment left by this customer.
09/11/12
No comment left by this customer.
09/11/12
We are a new business looking to keep costs down, we appreciate your service for efficiency, reliability and costs.
09/11/12
No comment left by this customer.
09/11/12
Good service, thanks
09/11/12
No comment left by this customer.
09/11/12
No comment left by this customer.
09/11/12
No comment left by this customer.
09/11/12
No comment left by this customer.
09/11/12
No comment left by this customer.
09/11/12
No comment left by this customer.
09/11/12
Parcel force ***** did not spot the shoe siz pacakge at front door,,,stop working with parcel force and u will do better
09/11/12
Time slots for pick-up would be useful, or a txt to say the driver will be within an hour. Basically very happy though - many thanks
09/11/12
excellent service as usual city link were very efficient
09/11/12
The full address was not passed to the supplier so the parcel could not be picked up on the day.
09/11/12
Great service but need a am or pm window for collection, well done guys top service
09/11/12
collected the parcel one day late
09/11/12
The service was simple, prompt and I was kept well informed of progress, many thanks
09/11/12
An excellent service. Everything arrived safe and on time.
09/11/12
One item arrived on time but the other one took an extra day to arrive to customer
09/11/12
Order executed as promised, provided package adequate for purpose. Makes sending easier,reecommended
09/11/12
Excellent service as usual. Would recommend to others.
09/11/12
No comment left by this customer.
09/11/12
Great service!
09/11/12
Hassle free parcel collection and delivery at great prices.
09/11/12
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