We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,823 reviews.
Efficient.
17/12/12
excellent service
17/12/12
Parcel should have been collected last wednesday 12th December and was collected today monday 17th December.
17/12/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
ITEM NOT COLLECTED
17/12/12
Our Response: Not only was it collected but it was delivered the very next day too!!
No comment left by this customer.
17/12/12
Much more sensible prices than Parcel2Go for insurance.
17/12/12
Thank's for noticing and please spread the word ;-)
thanks. cheap and efficient
17/12/12
fantastic service - very quick and prompt - thanks - will definately use you again.
17/12/12
Thank you very much.
Parcel still not arrived after 10 days. The tracking link as described was simply not present or at least I couldn't find it ! Hopeless!
17/12/12
Our Response: Please contact our support team who will investigate further for you with the help of the courier concerned.
No comment left by this customer.
17/12/12
No comment left by this customer.
17/12/12
All timely, package arrived safely. Excellent, reasonably priced service
17/12/12
Fantastic service, friendly driver and reasonable price. Excellent will use again
17/12/12
Absolutely excellent service!
17/12/12
No comment left by this customer.
17/12/12
fantastic service many thanks
17/12/12
No comment left by this customer.
17/12/12
No comment left by this customer.
17/12/12
No comment left by this customer.
17/12/12
Parcel arrived safely and all packaging including brown paper totally intact, very pleased and would use again.
17/12/12
Excellent service.Excellent price.Excellent delivery following day.Would recommend to everyone. Great company to use.
17/12/12
That's music to our ears. Thank you very much.
The van picking up was late but the driver was very polite and it arrived safely the next day. Thank you
17/12/12
Brilliant - the choice, price, ease-of-use and service is fantastic. Thanks! Will use again.
17/12/12
very pleased with the ease of transaction and swift pick and delivery thank you
17/12/12
Very sppedy delivery, very polite and informative
17/12/12
Excellent service!
17/12/12
No comment left by this customer.
17/12/12
Excellent sevice,safely collected and delivered as arranged and a good price
17/12/12
Courier have been appalling, parcel still not there three days later. really unimpressed
17/12/12
Our Response: The tracking shows the item has been delivered and signed for.
Give more precise delivery collection times (waiting at home 8am-6pm is not ideal).
17/12/12
All went smoothly. Think the prelabeled bags are a good idea. The parcel fitted ok but it might have been easier if they were roomier
17/12/12
We have an increased bag size product coming very soon so watch this space!!
You have to take a day off from work and stay at home all day and waiting for collection man to give him parcel!!!
17/12/12
Our Response: Not if you take the item to work and have it collected from there you don't ;-)
very quick and precise
17/12/12
Parcel not delivered, and evidence of delivery instructions not being properly followed by Courier driver.
17/12/12
No-one came to uplift the parcel and I ended up taking it to Courier Depot myself on Saturday morning. Please contact me to discuss
17/12/12
No comment left by this customer.
17/12/12
Collected 11th wasn't delivered 12th - no card left on 13th, card left 14th - my customer still hasn't had her delivery.
17/12/12
Our Response: The tracking shows delivery attempts on the 13th and 14th and they will try again one more time today before it's returned.
collected on time and delivered the next day.
17/12/12
V good service
17/12/12
Very easy, prompt service. Parcel delivered satisfactorily
17/12/12
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