We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,827 reviews.
Price excellent, no contact when collection failed on first attempt, very long time to deliver.
21/12/12
No comment left by this customer.
21/12/12
Parcel was delivered on time great courier......Thanks......
21/12/12
Delivery time not as quoted but Excellent service given the time of year, very good.
21/12/12
It was very quick and easy to use on line.. The service went well. thank you
21/12/12
No tracking on your website for this order
21/12/12
Good pick and delivery
21/12/12
quick delivery , great service, thank you
21/12/12
waited in all day on the 14th Dec no came to collect my parcel i had to phone city link and get a collection on the Monday the 17th not good
21/12/12
No comment left by this customer.
21/12/12
You might want to give the customer an option of getting the labels to where the goods are being picked up. otherwise all good
21/12/12
Next day delivery should HIGHLIGHT not including weekends. I needed Saturday delivery
21/12/12
No comment left by this customer.
21/12/12
Excellent service as always!
21/12/12
Very easy yo use service, could do with more space to write clearer pickup/drop off instructions for drivers.
21/12/12
No comment left by this customer.
21/12/12
Nice software, however it was a bit annoying that I sent 5 parcels and had to enter my own address 5 separate times.
21/12/12
no comment
21/12/12
No comment left by this customer.
21/12/12
Very good service, eaasy to use - and works!!! Thanks
21/12/12
Did what you said on the tin so no compaints there and the price was right.
21/12/12
No comment left by this customer.
21/12/12
No comment left by this customer.
21/12/12
you did deliver my parcel to diferent add
21/12/12
No comment left by this customer.
21/12/12
VERY VERY POOR, CITY-LINK DID NOT PICK UP AT ALL......................VERY VERY POOR SERVICE ONCE AGAIN
21/12/12
You failed to deliver the parcel in the promised 24hrs. It took 3 days and huge damage to our event as books were not there for signing!
21/12/12
No comment left by this customer.
20/12/12
First and last time I use the DX service ! Parcel collected on 13th Dec - Still not arrived on 20th !!!!!!Pants
20/12/12
very promt and exelent service
20/12/12
Perfect pick up and delivery again, great service!
20/12/12
No comment left by this customer.
20/12/12
pick ups on time not to bad prices good to deal with thank you .
20/12/12
No comment left by this customer.
20/12/12
Would be ideal if they could give a 1 hour time window for collection
20/12/12
No comment left by this customer.
20/12/12
Parcel was received 6 days late ! What a disgrace ! Took me 2 days to get through to someone to talk to, never again will I use you
20/12/12
No comment left by this customer.
20/12/12
Parcel arrived a week later than it should of and no explanation would NEVER use again!!
20/12/12
I appreciated the early collection, it saved hanging around all day. Very prompt delivery with parcel in good condition. Would use again.
20/12/12
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