We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,825 reviews.
good, speedy service.
20/12/12
It looks like the parcel is being returned to me Why? Ive had no contact about this, I paid for next day delivery, on 10th its now 20th
20/12/12
First Class Service
20/12/12
I did everything online, was quick, easy and had no complaints from customer so Good Job :) Happy Holidays
20/12/12
good
20/12/12
No comment left by this customer.
20/12/12
took a day too long to deliver in my opinon
20/12/12
Excellent service and delivery by your Swedish drivers. Would like to be able to have collection the same day as the booking is made.
20/12/12
NON DELIVERY!!!!
20/12/12
No comment left by this customer.
20/12/12
No comment left by this customer.
20/12/12
No comment left by this customer.
20/12/12
Friendly driver, collected on time delivered ok, very happy
20/12/12
Two missed collections now. Two late deliveries. 4 phone calls. Lack of up to date info on PM site.
20/12/12
All worked fine no problems. The parcelforce guy would have liked a barcode to scan but seemed to work ok without having one.
20/12/12
No problems, smooth shipping, recommended A++++++
20/12/12
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
20/12/12
Would be great to get a same day collection service running with a next day delivery and not 48 hours delivery other than that very good :-)
20/12/12
I was annoyed and disappointed as I paid extra for next day guaranteed and it took 6 days. I had to spend time apologising to my customer.
20/12/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
It still hasnt arrived a week after collection!
20/12/12
Well, nobody collected the parcel on the original collection date Friday, I waited 8-9pm. However it was picked up Mon. U Need more staff.BW
20/12/12
Our Response: We are not the courier company but we are sorry that they failed to collect on the day they should have.
good service... will use again
20/12/12
No comment left by this customer.
20/12/12
Great service, easy, efficient, good value- will use again!
20/12/12
Thanks very much.
Original collection was not made due to illness forcing office to close and parcel . If the mobile no. given was rung it.
20/12/12
stayed in all day only to be told i missed driver - but when parcel was picked up next day the driver said it probably wasnt even attempted
20/12/12
No comment left by this customer.
20/12/12
No comment left by this customer.
20/12/12
Pickup due for last Friday however not picked up until Monday, not your fault its CitiLinks but you did ask
20/12/12
Didnt deliver on the day it should have been
20/12/12
No comment left by this customer.
20/12/12
Excellent service & value for money.
20/12/12
No comment left by this customer.
20/12/12
No comment left by this customer.
20/12/12
As always very pleased with the way everything was handled.Have a great Christmas
20/12/12
Cheers and we hope you have a great Christmas too ;-)
No comment left by this customer.
20/12/12
Courier picked up on friday and only delivered it on wednesday instead of Monday not inpressed!!
20/12/12
A brilliant find. Have used twice now and both times have been brilliant! Many thanks for a fantastic service. 5 stars*******
20/12/12
Thank's very much for making your first bookings with us.
great service. no problems at all.
20/12/12
my international packet arrived exactly as promised you can't do better than that
20/12/12
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