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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,885 reviews.
No comment left by this customer.
08/11/12
No comment left by this customer.
08/11/12
One thing prevents PM's service from being excellent: we have our own insurance. I'd use PM more if using yours were not mandatory.
08/11/12
No comment left by this customer.
08/11/12
We have used Parcel Monkey twice this week and the parcels have been collected on the due dates which is very refreshing . A very good svs.
08/11/12
No comment left by this customer.
08/11/12
all ok thanks
08/11/12
Excellent service, top marks ,Thank you
08/11/12
Very good on the whole, but the collection courier didn't arrive til quite late. Other than that ... excellent and good value.
08/11/12
Waited in all day and no one turned up for collection
08/11/12
Was very easy with parcel monkey but very disappointed with nightfreight!! Won't be using them again!!
08/11/12
Everything went well, it would be good to have an option for pick up from a seller for ebay items, without them having to print
08/11/12
It was a collection on my behalf and delivery back to me. Everything went perfectly.
08/11/12
No comment left by this customer.
08/11/12
No problems,very quick delivery,no breakages or lost items,well done
08/11/12
Superb service at very reasonable prices.... Will definitly use again
08/11/12
No comment left by this customer.
08/11/12
i paid for next day and you didn.t collect until 3 days later. i.m disgusted . will tell all to avoid. disgraceful
08/11/12
Everything went as promised. Would use again.
08/11/12
Good quick service, very competitive
08/11/12
No comment left by this customer.
08/11/12
No hassle QED
08/11/12
parcel wasnt collected no call card was left i was in All day and noone buzzed or knocked on my door and then was no answer on the phone
08/11/12
No comment left by this customer.
08/11/12
No comment left by this customer.
08/11/12
your arrangement with neightfreight, is terrible! they have let me down. .every time i have booked! last booking was not picked up for3 da
08/11/12
Nice and easy to make an order. Courier came next day even though I ordered around 1am which is fantastic. Great service!
08/11/12
Would be good if you could give collection time slot
08/11/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Really wonderful service as usual, quick to deliver and great prices, thank you.
08/11/12
The receiver says the item was damaged refused to take delivery:sayscourier person has made a note of it. Can you send photo where it is now
08/11/12
No comment left by this customer.
08/11/12
No comment left by this customer.
08/11/12
good service except the terrible pick up time. told collection will be on a day but not told i have wait in until evening! very frustrating.
08/11/12
Good service but it would be great to be able to arrange collection by time, same AM or PM, or 2 hr slot, etc.
08/11/12
Needed to know if I could just leave the parcel round the back of the house for collection. Could not find this out.
08/11/12
:) :) :)
08/11/12
bad customer service, for the sake of a few pounds refund on lots of failed deliveries you lost an account that spent £100's per month.
08/11/12
No comment left by this customer.
08/11/12
No comment left by this customer.
08/11/12
Early next day collection and delivered within 5 days as promised to USA from UK. Very pleased with service.
08/11/12
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