We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,823 reviews.
Good value service
17/12/12
Not 100% your fault but the parcel took 48hrs to arrive instead of 24hr which I paid for
17/12/12
No comment left by this customer.
17/12/12
All good and great price
17/12/12
I would like a way to specify depot drop off with city link etc during the ordering process. thanks
17/12/12
We hope to bring you this early next year. At the moment you can do this but City Link will still attempt to collect as their technology does not update!!
excellent service at great prices
17/12/12
Used for the 2nd time, great service A+++++
17/12/12
No comment left by this customer.
17/12/12
Fantastic service from collection to delivery. Would highly recommend. Thank you.
17/12/12
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
17/12/12
Good service thanks
17/12/12
Thank you very much.
We were not informed when the parcel would be picked up and had to wait in all day. He came about 5.30pm.
17/12/12
Our Response: This was explained at the time of booking.
Excellent.Good collection and speedy delivery. Keep up the good work
17/12/12
Parcel Monkey excellent service and so easy ! Struggling know though can not track it in Greece arrived in Athens not at destination crete ?
17/12/12
I still don't have my parcel! Please sort it out.
17/12/12
Told to go to the wrong Hermes drop off point and had real issues with live talk when trying to sort it out - had to resort to Twitter
17/12/12
Our Response: We don't use Hermes!!
No comment left by this customer.
17/12/12
No comment left by this customer.
17/12/12
Excellent service from start to finish - reliable, efficient and cost effective. Thank you!
17/12/12
Always excellent service. An indication of time that parcel will be collected would be helpful.
17/12/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Fast efficient service BUT I would have appreciated an earlier parcel pick up though
17/12/12
parcel did not arrive on the day
17/12/12
No comment left by this customer.
17/12/12
No comment left by this customer.
17/12/12
Parcel collected Mon delivered Fri - with Parcel2Go or ParcelsPlease, would prob have been Weds delivery - price excellent though. Thanks
17/12/12
Was very disappointed that was not collected on correct day and paid for guaranted next day but delivered one day later :-(
17/12/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
No comment left by this customer.
17/12/12
No comment left by this customer.
17/12/12
No comment left by this customer.
17/12/12
Excellent service as always
17/12/12
No comment left by this customer.
17/12/12
After having two deliveries in a row that went badly wrong, this
16/12/12
Good prompt delivery. However the driver should be willing to deliver the item to the door instead of staying on the truck
16/12/12
Fantastic
16/12/12
Very good service all round, I thought the collection times could have been a bit clearer but found all the help I needed after booking, thx
16/12/12
job well done
16/12/12
Our Response: So it should have been 5 stars then........lol
Great
16/12/12
No comment left by this customer.
16/12/12
No comment left by this customer.
16/12/12
Change nothing the service is perfect :)
16/12/12
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