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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,886 reviews.
Possibly a smaller time slot when collecting.
10/11/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Excellant service parcel was still collected even though I had been unable to print and attach the label. It was done at the depot. Thanks!
10/11/12
Seriously it has got to be PARCEL MONKEY every time!
10/11/12
No comment left by this customer.
10/11/12
good
09/11/12
Best parcel service ive ever used, 10 Star company
09/11/12
Fantastic news, Thanks very much.
Excellent service as always! I always recommend you to friends:-))
09/11/12
Thank you and it's great to see you have been recommending us.
I am very happy with the service provided. The prices are very reasonable and I've never had any problems :)
09/11/12
No comment left by this customer.
09/11/12
very good service
09/11/12
Good service. Item collected as promised.
09/11/12
No comment left by this customer.
09/11/12
It wld be helpful if you could maybe let the customer know when approximately will the courier come (whether am or pm), but service brilli
09/11/12
It showed as a 'before midday' booking but was not - it was next day. This was a major set back and we would not have booked it.
09/11/12
Our Response: I am sorry but you did not book and pay for a pre 12 delivery.
Offer free knitted monkey's like pg tips do. Only when people send lots of parels.
09/11/12
This is something we have discussed so maybe one day next year you may get one!!
No comment left by this customer.
09/11/12
no problems however it would be great if you had a mobile app
09/11/12
This is coming in 2013, alongside many other improvements!!
No comment left by this customer.
09/11/12
No comment left by this customer.
09/11/12
Everything was great, but 1 slight downside. I did find the tracking a little confusing and not as clear as other companies ive used in past
09/11/12
Brilliant. Does what it says on the tin!
09/11/12
Very good quality for money, my only comment would be it would be good if you could identify AM or PM pick-up, other than that very good
09/11/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
A GREAT SERVICE!!
09/11/12
No comment left by this customer.
09/11/12
good service
09/11/12
always an efficient service, I wouldn't use anyone else!
09/11/12
Collection hassle-free although incorrectly advised of delivery date (turned out to be 72 hours, not 48 as expected).
09/11/12
On behalf of the courier concerned please accept our apologies for the late delivery attempt.
no problems
09/11/12
No comment left by this customer.
09/11/12
Excellent service at a reasonable price
09/11/12
Great service
09/11/12
No comment left by this customer.
09/11/12
Quick, Cheap, Easy to understand and efficient. Enough Said
09/11/12
Very good service. An improvement would be for the customer to specify which half-day to collect and which half-day to deliver
09/11/12
the parcel pickup is not untol tuesday, why did you send this now?
09/11/12
No comment left by this customer.
09/11/12
No comment left by this customer.
09/11/12
Item arrived safely - customer delighted.
09/11/12
No comment left by this customer.
09/11/12
No comment left by this customer.
09/11/12
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