We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,828 reviews.
Stayed in all day and Courier did not appear until day after. No communication from them and I was unable to contact them for an update
23/12/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Very efficient service. I will use them again
23/12/12
Thanks again Parcel Monkey - you do exactly what you promise, and at a brilliant price!
23/12/12
would recomend to friends excelent service
23/12/12
Thank you and it's great to see you will be recommending us.
No phone contact numbers and i dont even know whether the parcel has been delivered!!!!!!
23/12/12
The service was just what I wanted, quick easy and delivere promptly. Could not understand though why DX as advertised as cheapest but when,
23/12/12
not happy
23/12/12
Very quick excellent service
23/12/12
CANT FAULT YOUR SERVICE YOU ARE BY FAR THE BEST COMPANY WE HAVE USED KEEP UP THE GOOD WORK
23/12/12
Thank you very much.
my parcel was collected and delivered on time, a great service yet again and will carry on to use your service thankyou.
23/12/12
Collected by City Link exactly as promised, delivered by City Link exactly as promised, good price, easy to organise, job well done - thanks
23/12/12
The service i received from parcelmonkey was excellent...No problems at all...Thanks
23/12/12
Your heavy handed delivery staff broke my package
23/12/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
Good service and cheapest price
23/12/12
Why not remind your customers that they could bring their parcel to work for collection.
23/12/12
Our Response: we do. If someone is available to hand over the item at your place of work then it's much easier to take it with you.
Another 2 successful deliveries. Its all good!
23/12/12
No comment left by this customer.
23/12/12
Im very pleased to use this service and recommend to others
23/12/12
Thank you and it's great to see you have been recommending us.
Parcel NOT delivered. Parcelforce useless.
23/12/12
didnt collect on date agreed phoned Courier no help at all
23/12/12
No comment left by this customer.
23/12/12
No comment left by this customer.
23/12/12
No comment left by this customer.
23/12/12
It seemed to work.
23/12/12
No comment left by this customer.
23/12/12
No comment left by this customer.
23/12/12
Could not do better for the price.
23/12/12
Overall happy, but think that a time slot could be given for collection times.
23/12/12
Great service, BUT, if we knew what time parcels were being picked up it would be better. Please get some newer technology.
23/12/12
Our Response: It's not our technology that's slow as we have to work with what the couriers have!!
No comment left by this customer.
23/12/12
Pick up to delivery first class service with excellent tracking information right up to delivery
23/12/12
absolutely brilliant, first class service, highly recommended
23/12/12
Cheers :-)
No comment left by this customer.
23/12/12
Very speedy delivery
23/12/12
No comment left by this customer.
23/12/12
No comment left by this customer.
23/12/12
No comment left by this customer.
23/12/12
good prices & insurance rates
23/12/12
picked up on time A1 service
23/12/12
would use these guys in future Thank you for a swift stress free service especially at Christmas wishing you all a successful 2013 :)
23/12/12
Thank you and the same to you in 2013 :-)
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