We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,587 reviews.
Good job.
09/01/13
Took longer than advertised (taken around 14 in total) and there were public holidays in this time, parcels to Oz on same day arrived in 7
09/01/13
Night Freight are terrible, booked so many items for collection, wait in all day and they turn up a day late!!!!!
09/01/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
excellent
08/01/13
no comment
08/01/13
no comment
08/01/13
super service totally reliable 5 *****
08/01/13
Thank you very much.
excellent
08/01/13
No comment left by this customer.
08/01/13
No comment left by this customer.
08/01/13
No comment left by this customer.
08/01/13
I booked in a Nightfreight delivery to be collected from me Thurs and delivered Friday, &it wasn't delivered, with no explanation/aplology.g
08/01/13
No comment left by this customer.
08/01/13
No comment left by this customer.
08/01/13
No comment left by this customer.
08/01/13
No comment left by this customer.
08/01/13
excellent service
08/01/13
City Link arrived earlier than usual which was helpful, as we were going out - quoting collection times would be useful to help plan the day
08/01/13
Splendid and tremendous service! Collection driver came first thing befor I left for work which saved having to wait around all day!
08/01/13
Brilliant!!
I bkd th srvc nt via Courier only 2 find was sent & rx end had 2 pay mor 4 post and customs
08/01/13
excellent service
08/01/13
No comment left by this customer.
08/01/13
Stunning value & excellent service. Cannot recommend sufficiently. Thank you will use again
08/01/13
Thank you and it's great to see you will be recommending us.
Very smooth from booking to delivery
08/01/13
Excellent thanku.
08/01/13
I spent ages looking for couriers to take a travel system. Went onto your site, put in weight and size and your company did all the work.
08/01/13
Fantastic news, Thanks very much.
No comment left by this customer.
08/01/13
I took a day off work and waited in all day. The parcel was picked up an hour later than the agreed window of 9am-6pm. No one contactd
08/01/13
Our Response: City Link were working up to 9pm in the run up to Christmas which was made clear on our website.
No comment left by this customer.
08/01/13
i want a refund for my parcel that was booked for collection for almost 2 months now. it has not been collected. And no phone? its bad.
07/01/13
Our Response: Sorry to read the first collection failed but did you re book? Please contact our online support team who will arrange the refund for you.
great service will use again.
07/01/13
Thank you very much.
no comment
07/01/13
Again good service which makes my Ebay selling and dispatch of items so easy.THANKS
07/01/13
Fantastic news :-)
It has been an excellent experiance. I will certainly use this service again
07/01/13
Brilliant news!!
Easy to use, service as advertised. Happy to recommend
07/01/13
Fantastic news and its great to see you will be recommending us.
no comment
07/01/13
five star
07/01/13
Thank you very much.
I ordered next day delivery and it didn't arrive. Courier said they hadn't had space for it. I will not be using you again.
07/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. They accepted the order and therefore should have collected from you but once again please accept our apologies on their behalf.
AN ITEM COLLECTED ON 8/12/12 WAS NOT DELIVERED UNTIL 4/1/13,SO MUCH FOR NEXT DAY,MORE LIKE NEXT MONTH
07/01/13
Our Response: On behalf of the courier concerned please accept our apologies for the item going missing in their network.
No comment left by this customer.
07/01/13
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